Had a lady help me and my mom upgrade a phone. She asked me which one I wanted. I told her I have…read morepro max now and asked the size comparison. After that conversation I decided I did not want to downsize and stay with the pro max she then asked what color I wanted and went to the back to grab it for me. We were making small talk as she was getting things ready. And she handed me the phone to type in a password. I said "wow this is smaller than I was expecting" she paid no attention to me as she was texting on her personal phone then I handed it back to her. My fault for the miss communication but again she should've let me see it before starting the transfer. I paid what I needed to and no complaint about that. She then put my new phone back in the box and handed it to me as I couldn't use it yet cause it was transferring. I then made my way to the store to pick out a case. I got my old phone out (iPhone 14 pro max) and held my new one next to it and said "wow this is not right" I went to the settings and looked at the phone and realized she upgraded me to a pro instead of pro max. I said no big deal it was an accident and headed back to the store. They were busy so we patiently waited. I work in customer service so I know how it is when things are busy and stressful and trying to keep a good attitude. But I told her my situation and she said "no you said you did want to downsize" I said no it was a simple mistake and it's fine. She then said "well my manger isn't here I will need them to help return it and you will pay a $55 restocking fee" i said I am not paying anything because it was not my fault. She then said she can't do anything till 9 am the next morning with her manager. Could improve on customer service skills and apologize but she did not once say sorry. I know things happen but it could've been handled better. I am now without as I work tomorrow and have to send my things with my mom as she is the authorized user.

Awful. Really just abysmal. Worst service I've ever gotten. How do you say "you need to file a…read moreclaim" and direct me to a fake website?

I went in because my phone stopped charging. They were…read morereally friendly and quick to ask what they could help me with. I told them what was going on, one of the techs took my phone and went to the back. He came back a few minutes later and said that should fix it, when I asked how much I owed him he said nothing. While I was there I did purchase a new screen protector which they also installed for me. I would highly recommend CPR Festus. They are attentive, friendly and knowledgeable.

My 3 year old boy tossed my IPad like a ball onto the hardwood floor... yup shattered screen!…read more I took it in the next day and was told it would be done the next day. Awesome! I went in the next before they closed and I assume it was the owner but it was the best service I've ever received! He asked me if I had a cover for the IPad and I said I did not... he said follow me... he proceeded to give me a extremely nice cover that he had in his car... he did not have to do this and I offered to pay for it obviously but he said no thank you... he mentioned he had kids and knows the importance of a cover. Lol I will recommend this company / service to all! Thanks The IPad works as it should . Aaron

Great communication. Quick fix. Excellent quality of product repair. I would use this company again…read morein the future.

From the owner: I'm Rob with 1&0, and I understand the frustration of not being able to find reliable computer…read morerepair services, or worse, getting charged a high fee for subpar work. At 1&0, I prioritize customer satisfaction above all else. My goal is to provide exceptional service and ensure that every customer leaves satisfied with the results. I guarantee a hassle-free repair process and stand behind all my work. Committed to providing quality, cost-effective solutions, I aim to prolong the lifespan of your devices. My goal is to help you regain your footing without exploiting your situation. My consultations are free, and you will not be charged until the job is completed to your satisfaction. "Fast & Reliable, That's Undeniable"

Terrible service. Wouldn't even give me screen protector which is in my contract for free. Said…read morethey didn't have any even though I could clearly see them on the wall. Would give negative stars if pissibke

From the owner: Visit the T-Mobile store in Festus and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1160 W Gannon Drive can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Very poor customer service, have talked to 6 different techs and none of them seem the have an idea…read morewhat's going on. It appears that you don't have to have any brain cells to work there. The last tech I talked to actually hung up on me mid conversation. Very displeased with the service so far.

I went in with my mother of 70 and wanted to make some,changes to her account when they costomer…read moreservice rep told us he could not help,us without a driver's license he was rude and when we asked to talk to his supervisor he said there wasn't one on site and no way to contact one. We are both Dish Network costomers now with no driver's license and will not need one to make changes