My husband and I walked into this store wanting a phone that would cost $25/mo so that the Verizon Edge credit of $25 would essentially make the phone free. After going over some phones and talking with Daniel, who was incredibly outgoing and sociable, we got the white Samsung S6. We were told that the taxes were due upfront, so we paid $84.22. When we went to a corporate Verizon store 14 days later, we bought another Samsung S6 (gold) and also had to pay taxes, which were $54.22. Puzzled, the Verizon rep told us to check our receipt from TCC to see what else was on there. Lo and behold there was a $30 Redux membership on the receipt! We went back to TCC and said that we did not want a Redux membership and did not even know we had purchased it! It was after the 14 day return period, so the manager had to submit a request to get the $30 refunded because we were not advised of the membership. In a few weeks we are supposed to get a check for the $30, so hopefully that does work out. However, looking at our receipt from TCC we also noticed that we were charged $650 for the phone whereas corporate Verizon charged $600. After doing the math, we realized that the same phone was going to cost us diff monthly payments depending on the place we got it. The real Verizon store gold phone was going to be free, whereas the TCC white phone was going to be an extra $2.08/mo (above the $25 Edge credit). When I brought this to Daniel from TCC's attention, he said that he knew it was going to be $2.08 extra per month and he thought he told us that. I told him that we were not expecting that and that we went there with a plan to get a phone that would be free with the monthly credits. I reminded him that we share a bill with 2 other people so we always pay 1/2 the bill. With the $2.08 extra per month, the other two people will have to subtract $2.08 from the total and then divide the bill by two to figure out what they owe us...how frustratingly annoying and inconvenient. Daniel actually understood that there was a miscommunication somewhere and said that the only thing he could do was to request a credit for $50. When I called to check on the progress of the request, a rep on the other end said that he checked with the manager and there is nothing they could do because we signed a contract stating the price of the phone. He said that TCC charges more for the phones because they have to get them from Verizon, so there was nothing they could do for us. Bottom line: Just go to a real Verizon store!! Update: Just found out that this happened to my mother and father in law today (7/29/15)! I will be heading to the Arnold TCC store now to return his phone, cancel his Redux membership, and then cancel her phone order and finally take them up to a real Verizon store to actually get their phones upgraded. Sheesh....save yourself the headache consumers, go to the real thing! Verizon is actually a great company! read more

Very shady - this store is not an actual Verizon store but rather an "indirect store" so they can add in more charges. They also sell the $35 money back guarantee to return within 14 days but then come up with a claim of microscopic scratches to not honor the guarantee. Will NEVER use this store again. BUYER BEWARE!!!! read more