Visited Cell Phone Repair, Premier Wireless after I dropped my cell phone in water and even thou…read morethe cell phone was supposed to be water proof within hours it started acting up and fully shut down. Visited on a Sunday around noon. They explained the prices $26 for diagnostic and of all I needed was to change the screen it would be $110 for which the $26 don't apply to without warranty because of water damage. My phone was ready in less than 2 hours and I was extremely pleased. Once I picked up my phone they gave me a special of an Otterbox case with a screen shield for $50. I was pleased with their quick turnaround and professionalism.

Took my phone to Esmeralda for a repair. Customer service was great, prices were great, and she had…read moreit done super quick! Definitely coming back and recommending this place.

So, let's talk about this place real quick. I don't think it deserves all the hate it gets;…read moreparticularly from over zealous customers who base their ratings on one single experience. Meanwhile, I've been to this place at least a few times and feel more apt to discuss what works and what doesn't. First of all, their pricing seems very fair. Especially considering I called a different cell phone repair shop up the street (which is frickin impossible to find, btw) and they quoted a battery replacement job would be $25 if I brought in my own part. Premier on the other hand, replaced a battery plus a full screen assembly all for the low, low price of $35. Both the parts were mine. Many moons ago, we had to replace my son's screen on his old iPhone 7 for $80, sans part. I'm not sure how it would rate now, since prices fluctuate depending on the latest iPhone models and all that. But I would imagine if you have an older model cell phone, the repair cost will be cheap. I'd recommend purchasing your parts on Amazon ahead of time, as they tend to be cheaper there. The main thing this place probably needs to work on is their front desk service. That poor girl has to work the customer line all by herself and it takes ages! I mean, the place is fine when you're the only customer in the store. Get more than 3 people in there and you're gonna be around for a while. It says a lot if I have to wait 15 minutes just to pick up a phone. Anywho, it seems previous customers don't know what a middle ground is. Because that's where I'd rank this place. While they're not exactly the speediest when it comes to customer service, their turn-around time for repairs is usually 1 hour, which is pretty damn good. They even have free in-store WiFi. I'd give Premier Wireless 3 sparkling clear and uncracked iPhone 7 screens out of 5.

I don't even want to give this place one star because their service and professionalism was awful…read more Not only was I charged $10. over the usual fee to replace an LED light screen, they smudged the front camera lens that makes my face look blurry when I FaceTime and after they applied the screen protector, some of the glue got inside the phone and made a pea size black spot on my screen where the camera lens is located. When I went back to complain about the black spot on my screen plus other issues I was now experiencing, they said they couldn't do anything about it because the technician applied the screen protector out of courtesy. They would not budge to help me in any way except buying another new LED light screen even though I had a one month warranty. Stay away from this business because they will not honor any warranty and they will not stand by their work especially they messed up.

My son damaged his phone and after filing a claim with Tmobile, he brought the phone here. The…read moreiPhone screen was replaced and the battery was defected so he replaced that as well. I have to say we were provided great service and recommend this place if you have an issue with your phone.

This place has worked on my son's iphone 3 times and the last time they worked on it, it broke the…read moresame day. Unfortunately he left for college the next day so thankfully he had a back up phone to take with him. The guy at the CPR store said my son must have dropped his iPhone several times but that wasn't true and it's not good to speculate something that you have no proof of. He said the screen was completely detached from the iPhone but it wasn't cracked or broken. It still has the same issue and the touch screen doesn't react to touch. Absolutely horrible service and a waste of almost $200. Don't waste your money or your time! Go somewhere that is Apple certified or to the Apple Store! I have never written a review on any business before this. So that is proof of how upsetting this has been for me. If you own this business, I'm sure you know who I am so you should make things right.

Those girls need training, they aren't custmer service leah said. Ok what are you here for? Stop…read moreyelling at me we are only twenty, I didn't ask you how old you are. After they finish cracking the rest of the screen protector she says "oh we can't do anything because of a scratch...smfh! Oh don't go to cricket on mccombs with these clueless employees. At least someone who knows what to do with unhappy customers. Oh they where quick to take the money! WORST I MEAN THE WORST !!!!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our El Paso store today.

Throughout the years, I have visited this AT&T store on Kenworthy Street, almost corner of HWY 54…read moreat El Paso's Northeast. I have always had a positive experience because of their staff's professional customer service. Overall, having a positive customer service experience has much to do with product knowledge and realistic expectations. Over a decade ago, I worked with AT&T & Sprint, so I understand what to expect when walking-in to a cell phone store, for example, taxes for "free" or highly discounted products, activation fees for any new device, wait time for personalized (one on one) account-specific customer service, wait time to transfer data from device to device, wait time during sales or holiday seasons, pro-rated charges when changing plans, product availability, etc. keeping in mind all of the above mentioned, I have always had an outstanding experience because when I walk in the store, I know what I want. I know what to expect, and I also ensure I visit during a time and day when they are not too busy. With those expectations, I have never spent more than 45 minutes in the store. I am appreciative of the staff's patience and communication skills.

The plans are a lot and the employees lie right along with it! This company is a piece of crap and…read moreI wish they would remove this box from my home. I don't want anything to do with them they owe me money and did not honor their plans. I would never shot anything from AT&T!

If you're lookin to sell old video game consoles or phones or looking for a good price on used this…read moreplace has that. Better prices by far than going to a pawn shop. Great prices on phones accessories as well. Recommend checking this spot out.

Dropped off my Xbox Elite Series 2 controller in January for repair. For months I got weekly (then…read morebi-weekly, then monthly) calls saying they still hadn't started on it and asking if I wanted to pick it up. I own multiple controllers and wasn't in a rush, so I left it. Calls eventually stopped. At the 6-month mark I went in. They told me they had thrown it away "because it had been so long." An employee then offered a different controller and tried to charge me $20 "for the part." When I pointed out they never worked on mine, the story changed to "we have to replace it since we threw yours out." After I asked to speak to a manager, she suddenly said she could just give it to me. I left with a basic controller. The one I dropped off came with its full case. This place lost my property, never repaired it, tried to charge me for their mistake, and returned an incomplete replacement. Extremely poorly run.