Victor was super amazing, made the experience of paying my bill super easy! Thanks for all your help and hope you get great recognition! read more

Bunch of crooks. Added unauthorized services to my business account and acted like it was by accident. Stay away from the Arizona wireless on Transmountain. The management covers it up, wouldn't be surprised if they were behind it all along. Said they were going to do an investigation and coaching. How about respecting my account and don't add services without my consent. read more

I changed my carrier to Verizon this weekend. Vanessa, from the Woodrow Bean store walked me through the whole process. She was very friendly and helped me successfully change to my new Verizon account. It wasn't easy, but she kept working til it all started working correctly. I'm glad Verizon has such friendly and dedicated employees. Please recognize her for her great attitude and expertise! read more

No customer service, asked question on how to change a procedure on the web site and was told by an employee who was doing nothing but playing on his cell phone, to "Google it", sad. Three employees and a manger in the store and the employee helping us had to answer a phone call that came in. The other three just sat and did nothing. Breanna was incredible. read more

Worst service ever! Zero understanding of their job and gave wrong information! This is not a corporate store so basically these people had no idea of whats going on! Made us run around and go to other locations and pay extra without telling us! read more

The store itself is clean and open. There is a sign in sheet and a lounge area to wait in. On either side of the room are counters where the store associates stand behind to handle accounts. Cell phones are out on display for customers to check out. The mister and I came through one afternoon. I noticed only a few vehicles in the parking lot so since it did not seem busy, decided to stop in to ask a question about our service. I signed in and took a seat on the lounge area's couch and then proceeded to wait over 10 minutes before someone even acknowledged our presence. Only two couples were being helped while four other store associates stared at computer screens. One of the store associates finally approached us and literally said "Yeah?" The representative barely spoke to us, even when I asked how he was doing, and was really off-putting, like it was a gigantic inconvenience to be bothered with a customer. I explained my service issue. The representative asked me to log onto my account on one of their computers so he could see my account information. I thought it was weird he was unable to pull it up himself but I naively did it and stepped aside. He began silently typing so I did not realize until after the fact that he was actually making a request on my account AS ME. I asked why he had did that and he said "that's the way it has to be done". Afterwards he basically said my account was "good to go" and literally just walked away into the back of the store without another word and left us standing there. Not cool. Which by the way, I spent half an hour chatting with a real Verizon customer representative when I got home to retract that change to my account and get my problem actually solved. Just for reference, this is actually a Verizon retailer (tccrocks.com). read more

Bad customer service. I sat for 45 minutes (there were 3 customers before me) for a charger and my phone still isn't charging right. Mario didn't seem to know his product nor did he seem tk care. He didn't ask my name or number, my receipt says random stuff like 12345/for the address and I didn't get my discount in the charger even after I asked. read more

Best customer service we have EVER had getting new phones! Antonio R. is the most knowledgeable person of EVERYTHING to do with cellphones and all the accessories and all the other amazing things Verizon offers. Antonio was patient with my million questions and he was able to answer every single one and I actually understood the answers! My husband and I were amazed with how knowledgeable Antonio is . If it's time for you to upgrade or time to change to the best network go to this Verizon store, they know their stuff! Very friendly, knowledgeable, and professional workers. The store is also very clean and open so go now to this Verizon store for all your cellphone needs! read more

Do not be fooled by my 4 star rating; it's only because of a single employee by the name Tony. I had purchased an iPhone two days ago, about, I got jumbled from one sales person to the next in total of three. None of which seem to know very much of what they were talking about or trying to sell me; nevertheless the phone was purchased went home, no problems. This morning my phone starts to freeze, I can't get it to make a phone call I can't even get it to have a screen, it was totally black. Terribly frustrated, because of the time inconvenience I go back to the store this morning, the people that helped me previously were in the store, however I suppose they saw that I was irritated so instantly did not want to help, I'm assuming. So then, I'm greeted by a man named Tony; he was the most helpful ever in a Verizon store. Tony explained to me why I was having issues with my phone and how to fix it in the future, if it did happen again and didn't try to sell me anything else (which is most appreciated). Turned out to be an easy fix which I'm grateful for Tony had the most customer service that I've experienced in a very long while. He's knowledgeable of the products he is selling and educating his customers about, which I did not find with any other salesmen in the store. Tony was calm, courteous and attentive to my needs, quickly understood my irritation and fixed the problem, quickly. If it was not for Tony, this particular Verizon store, I would have given it ONE star rating on the basis of no customer service, lack of attentiveness, and no explanation of the device that you're spending good money on. If anyone plans to go into this particular Verizon store I recommend you ask specifically for Tony, as I'm sure he will give the most help and will be of the most assistance when purchasing a phone or any other Verizon product. My only question now is why Tony is not the manager of this particular location. Thank you Tony!! #Verizon read more