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Throughout the years, I have visited this AT&T store on Kenworthy Street, almost corner of HWY 54 at El Paso's Northeast. I have always had a positive experience because of their staff's professional customer service. Overall, having a positive customer service experience has much to do with product knowledge and realistic expectations. Over a decade ago, I worked with AT&T & Sprint, so I understand what to expect when walking-in to a cell phone store, for example, taxes for "free" or highly discounted products, activation fees for any new device, wait time for personalized (one on one) account-specific customer service, wait time to transfer data from device to device, wait time during sales or holiday seasons, pro-rated charges when changing plans, product availability, etc. keeping in mind all of the above mentioned, I have always had an outstanding experience because when I walk in the store, I know what I want. I know what to expect, and I also ensure I visit during a time and day when they are not too busy. With those expectations, I have never spent more than 45 minutes in the store. I am appreciative of the staff's patience and communication skills. read more
4 years ago
7 years ago
