Nice that they are open late…read more I still had to wait even though I was only one of two customers in the store. Maybe the second employee was on break? I can't give it a higher rating, for the money I'm paying them each month I should have gotten a meal or a lap dance or SOMETHING. I was there to drop off a modem because we turned off our digital phone service. We weren't using it, but every time we tried to cancel they claim it would be more expensive without it (See: Bundle). We finally just said to cancel it because they raised their prices again and we needed to exchange modems since the phone won't be used. I will say that the store is clean, right at the entrance to the mall and the hours that they are open are really convenient.

First, I would like to write that the Cox store in Warwick, RI is not the actual problem business…read more It is the corporate portion of Cox that seems to be uncaring and unable to satisfy customers. We are having problems with our Cox remote and have called corporate and visited the local store. The local store could not replace the one we currently have which has a volume button that does not function. The store has not received a supply of those well-built remotes and corporate has replaced them with a plastic remote which is a challenge to operate compared to the old sturdy model. We have visited the Warwick, Ri store and they had none. We have called corporate and although they tried to fix ours remotely, there was no success. We got 3 different stories - 1) there are none of those available; 2) they can mail us one to the cost of 20.00 , and 3) they think they are no longer making them even though the public overall does not like the unit. NO one seems to know what is really going on. We have purchased complete care for years and we have never ever left Cox to get a better rate as many others do. Yet they even want to charge us for a replacement remote that we like even though they do not know if they have one. I guess our complete care is not really complete. There is no appreciation and no one there seems to know what is really going on. Their words thanking us as dedicated and valued customers are merely empty words with no sincerity or concern. We have assigned their customer service an absolute zero.

My agency switched it phone service to Anchor Telecom three years ago and we could not be more…read morepleased. In August 2015 we tried three large company for phone and internet. All three carriers could not get the phone systems to work reliably and for a heavy service business like insurance that is crucial to good customer service. Each time we had to buy another expensive phone system to work with that carrier wasting time and money. Dan fixed the problem we were having with our phone system and we have been delighted with his service. Dan was quick to respond to a hack attack on our phone system on election day 2020 and we never lost phone service. Our latest phone solution Dan provided is cloud based so even if my office has no power we can use the phone from any internet connection. Dan's latest upgrade allow me to receive and make phone calls from my cell phone using the office phone number so the staff do not have to give out their personal cell phone numbers if not called for. If you are considering Anchor Telecom over larger glitzier rivals; I would recommend Dan hands down. More younger employees with limited knowledge can never rival Dan's decades of phone experience. Many companies resell phone service, but they are not phone experts. It may be more convenient to do business with one company that does it all, but are they specialists in everything they are selling you? Feel free contact me directly if you have questions or would like to see the phone system Dan provided us.

From the owner: Business Telephone Systems - VoIP Communications Systemsread more

horrible. dont bother coming here. they hate doing their job and will lie about things there…read moresupposed to be able to do just to not do it and tell you to go to an "authorized" location.

Although Idid not purchase a phone, these people were so polite answering all my questions about a…read morephone I was interested in. I can't say enough nice things about the attention paid to me. I apologized when I left for not buying anything at the time. Again they were as nice as possible. I figured since I didn't buy something I would leave a review of their kindness.

They tried to charge me over $5,000 even though I have a dish on the top of my roof now. I would…read morenever recommend them at all now. They are huge scammers forever.

Do not honor their contracts and increase prices within six months in. I am contemplating dumping…read morethem and terminating the contract with them i dont care if it cost me 350 bucks.

I came in to ask a few questions about my T-Mobile plan and the gentleman inside was very patient,…read morepolite and professional. He was the only one tending the store, so hopefully it does not get too crazy when a bunch of customers come in at once. This store is an authorized agent for T-Mobile. Any corporate rewards, items or issues need to be taken to a full corporate T-Mobile store.

Very helpful. Came in to upgrade phone and review the plans. They answered all our questions,…read moreupdated our phone and all with zero issues.

Isaac from the Warwick RI store was extremely helpful in helping me. He was very knowledgeable and…read moreefficient. I would recommend asking for him if you need help with any of your Verizon services.

I gave them a second chance... Still tried to rob me. I…read moredecided to definitely go with unlimited. I only needed it on two of my three phone lines. I walked in and was asked my name and it was put in their system. I waited for a salesman to see me. I wound up with a guy that, apparently, I was inconveniencing. I told him what I wanted to do and he said he had to go in the back to see what the pricing would be. I've never had a salesman do that before. Usually they can just run it up on their tablets. After 10-15 minutes, he came back and said the best he could do was $225 a month. Excuse me? I didn't think I heard him correctly. I told him it was a lot less if I did the switch online. He said it was the best he could do. I wasn't even getting a new phone for this. $225 a month??? I left pretty mad about this. At this point, if I drove past an AT&T or T-Mobile store on my way home, I was going to switch immediately. It just so happened the first store I came upon was a different Verizon store, Verizon Victra. I wanted to see if they came up with the same assessment. They said they could give me the unlimited I wanted on two lines and leave the third with 2 gig for $140 a month. I signed with them. As I was there, I decided I should get a new phone. I bought two new Samsung Galaxy S23 Ultras. So due to almost losing my business from Verizon, the first salesman also lost a pretty good commission on two phones. I won't go back there again. The real funny part is that even with the new contract and two new phones, I'm still paying less than the best he could do.

Constant outages saved for Monday Mornings without failure. By far, BY FAR, the single worst…read moreexperience I've ever had with Internet services. The only thing that works is their bill collecting.

Spectrum has good prices, and I won't deny that. But I'm extremely disappointed with my experience…read moreso far. Before switching from my previous carrier, I called Spectrum with several questions because I wanted to be sure I was making the right decision. I don't know if the answers I received were just meant to convince me to switch, but they were not accurate. Maybe the agent was poorly trained, but the information she gave me was not correct. I had three lines with Verizon, all on 36‑month contracts. I originally purchased two Samsung S23 phones and one iPhone 14 through Verizon. Last year, I upgraded my own phone from the S23 to the S25, buying it directly from Samsung's website and financing it through Affirm. I explained all of this to the Spectrum agent and asked if this phone would also qualify for the buyout program. She told me yes--that all phones on the lines I transferred to Spectrum would be paid off, even if they were purchased outside Verizon. I understood that the buyout program was meant to attract new customers, so it made sense. I even told her that I still owed $240 on the S23, which still appears on my Verizon bill, and that I still have that phone with me. But for me, it would be more beneficial if the S25 were paid off, since that is the phone with the higher remaining balance. I made it very clear that I didn't want any surprises after switching. She reassured me that this situation was common and that there would be no problem. After switching to Spectrum, I submitted all the documents to the buyout financial group exactly as the agent instructed. To my surprise, they only approved the remaining balance for the phones originally purchased through Verizon--not the S25 I bought through Samsung. I called, explained everything, and asked them to review the recorded call, since every call begins with a message saying the conversation is recorded. I wasn't making anything up. They opened a ticket, escalated it to a manager, and after days of back‑and‑forth, the manager told me the best he could do was offer a $20 compensation for the mistake. I explained again that if I had been given the correct information, I could have chosen to activate the line with the S23 I still owe $240 on, using the buyout program properly. Now I have to pay that out of pocket. I repeated that I was misinformed by the Spectrum agent with a false promise. Even so, the manager insisted that $20 was the best he could offer. Terrible management. He could have done more. I'm sad and frustrated with this beginning at Spectrum.

Just had my iPhone repaired. Great service, price was right and the lady doing the service was very…read morepolite and accommodating. I will definitely refer anyone to this location. Bald Hill Road Warw Walmart

Very honest and great service! I've used their repair service and I can confirm the quality of the…read morework is excellent AND very reasonably priced. Ive also purchased a phone case here and I am extremely happy with the purchase. This is the only place I trust for repairs and phone accessories. Check them out!