Doyle was by far one of the most knowledgeable and friendly sales reps I have ever encountered. He was direct and accommodating as I upgraded my iPhone. The skill of Doyle could be seen also through his trainee, Landon, who also excelled. Verizon in south hanover has a gem! read more

Will only go to this Verizon store out of the ones around here. The guys/gals here are personal, professional and very knowledgable. If they do not know something they find the answer our for me. My rep Doyle did everything for me and was helping me choose the best options that work for me. He didn't force me t buy anything and was honest with me. Amazing job! I will always go here for my Verizon needs. read more

Store is "branded" as Verizon. While they are an authorized provider for Verizon, they are NOT Verizon. Due to a Cellular Sales associate who did not do their job correctly (or really at all) during the order of and activation of the new phones, I did not receive any boxes to return my old phones which resulted in no monthly credit for them and I was issued no instructions or paperwork to order the 3 Samsung VR Headsets. He said Verizon would be contacting me about the return of their phones and I would be receiving the headsets after 2 to 3 billing cycles. This resulted in Cellular Sales refusing to honor the Samsung VR Headset promotion for the new 3 line plan that were ordered during the promotional period at their store because they said the promotion had ended. That's when I found out that this store is NOT Verizon but an authorized dealer for Verizon. (I've been with Verizon since 2002 and have never experienced poor customer service from them.) A few months later I came back to the store after I went out of my way to contact Verizon who then instructed me to follow up with Cellular Sales to return the old phones and receive the monthly credit as well as order the Samsung VR headsets. When this issue was escalated to Cellular Sales Regional Store Manager level, he never returned one call after leaving over a dozen voice mails from both me and his own store employee. Samsung has provided the promotional contract information to me saying Cellular Sales must honor the promotion and Verizon provided proof of order, shipment and name of store employee who placed the order as well as activated the phones when they arrived. Verizon is escalating this to their Verizon Executive Relations department and promises to notify appropriate executives about this Cellular Sales store, their staff/management and this case. I cannot stress this enough......DO NOT GO TO THIS STORE. Go to an authorized Verizon dealer in York, PA or Westminster, MD where you will get the service you expect directly from Verizon. There was NO resolution as noted below. Cellular Sales upper management through the resolution process refuses to honor the promotion for the headsets or provide any type of store credit and that is why Samsung and Verizon are very interested in the way Cellular Sales has handled this problem. Very poor service from Cellular Sales and no responsibility for the poor performance of Michael, the Cellular Sales representative who sold us the phones. If that's what you call resolution, then that's the main reason people should avoid Cellular Sales in Hanover, PA. read more

Was persuaded to purchase an LG phone with the LG buyback program being one of the biggest perks. Took the phone to work today and it was more suitable acting as a paper weight on my desk than using as a cell phone. Try to take it back because I was told last night that if I didn't like the phone I just had to pay the restocking fee. Walk in tonight and now all of a sudden I would have to pay off my old phone, pay off LG, and than also pay the restocking fee. To top it all off, the person that helped me and neglected to tell me this information is the store manager!! Christine is right, avoid this place at all costs. I usually do TCC down the street and have nothing but good things to say. My wife will be getting a new phone soon but will not be through this business. They say it's a "Verizon" thing and it very well may be, I couldn't find anything on the agreement I signed, or it would be best practice in my opinion to actually tell your customer they are locked in for more just in case. read more