The manager, Kayla, is horrific. When my husband went in this morning to pay his bill, she claimed…read moreshe couldn't help him, after he interrupted her making out with her boyfriend. When I (a 48 y/o mother of two) called to speak to a manager, she informed me that she was the manager and invited me to come fight her. This psycho should not have a job at all!

Tried to switch from AT&T. Tried a Mobile One plan for less than one day. Not for me... tried to…read moreswitch it to a pre pay. Corporate botched the switch. Five days later still no phone. Cost...$75. Received...no service and 3 hours at the store and again no service for five days. Asked for all my money to be returned. Only refunded me $50 and manager wanted me to feel as though he was doing me a favor. Even wanted to give me "future" advise on other carriers. Wish he would have advised me to stay away from T Mobile!!!

customer service sucks act as they don't want to be bothered asked about military plan and they…read moredidn't seem to care or want to be bothered just want to hurry and get you out

They sold me a new $900 phone that said was free well its a lie than the phone has alot of problems…read morelike gets hot and wont keep charge. Salesman said its not my problem but he surely wanted to sell me a phone that day. Rude salesman and no customer service. Please go elsewhere

Time for the annual phone upgrade!…read more Signs HIRING! were featured prominently on the street facing windows and inside the store. One clerk, Russ, stood behind the counter fielding requests and orders with a comforting reassurance. The store had 8 ppl in it when I walked in and my heart sank ... gonna be here for awhile, I guess. It didn't take as long as I expected, I handed over the phone, the door opened, another 9 ppl walked in the store and it was now hot and stuffy in the store but Russ never stopped smiling, never stopped working and when I returned from lunch at Subway, my phone was fully transferred, my receipt and old phone, all boxes and wires were in a bag set aside for me. Russ insisted I check the phone, while 6 more people walked in the store. Phone looking good, Russ' service even better but please get that lonely, competent clerk some help! And let's talk about tipping ... Tipping is nice. If you feel you received value and good service, please think about leaving a dollar and some change in the tip jar. Those few extra dollars can mean gas in the car, milk for the children or even just making clerk's life easier. If you appreciate them, please make their lives a little easier just as they made your life easier. BRAVO RUSS - and here's hoping you get backup REAL SOON!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Hanover store today.

The employees are always very helpful, they go out of their way to make sure you are satisfied and…read moreunderstanding about your phone. I definitely recommend this location!