I have had the most abysmal experience one can have with a company. Xfinity not only allowed my father to be hacked, but the people at the store treated him as if he didn't know what he was talking about due to his age (he knew what he was talking about and the store employees didn't even try to understand the problem). I have spent at least 8 hours on the phone with Xfinity trying to get them to release my phone so I can switch to a different carrier. They have yet to fix the issue. When I talk to customer service on the phone, they send me to the store; when I go to the store, they tell me to contact customer service via an 800 number.
Their internet is atrocious, their services are overpriced, and their customer service is anything BUT service. No one is willing to help or fix the issue. Plus, the security they offer to customers is laughable. I would give negative stats if I could. What a sorry excuse for a company. read more