I had a great experience here. My salesman Matt Hamm was fantastic, and after initially talking to him for several minutes, he steered me to what I was looking for rather than the latest and most expensive phone out there which I appreciated. Great help in getting the most out of setting up the phone and making sure that it was working great. Would definitely recommend him and this store read more

STAY AWAY! These people should be in jail for what they do. My mother who is barely surviving financially, who knows nothing about electronics, went in for help because her phone broke. She told them she just needed something simple. A good deal. All she does is call people. She can barely text. They tricked her into a $1000 phone and $300 tablet. The phone stopped working a month later too. So now my mom is paying off a $1000 broken phone she cant afford and never needed while they charge her $90 a month for phone service too!!!!! They are criminals for taking advantage of an elderly woman like this. Do not do business at this store. read more

The staff has been friendly throughout my years of dealing with them. I used to think they were looking out for me but now in hindsight I find they were not. They let me trade in my 4S that had the maximum storage available for a new xr with minimum storage. Not letting me know that the room I was used to was going to slow this new phone down so much that I am considering a new one phone. Was that the reason? or was the salesman just not paying attention? Today I call to see about another phone and they have no one to answer the phone. read more

This store dealt with one senior citizen in a most unethical manner. They sold a phone to my elderly friend with her understanding that she was paying for the phone in its entirety. She was not aware that she entered a contract to pay $300 for a phone she could have bought online for $240. When an attempt was made to correct the $300 charge over 24 months, the attitude was not to attempt to rectify the situation. In fact, the sales staff have very professional skills at insisting the contract was thoroughly explained and understood. The Verizon support staff online, however, reached out to assist and amend the situation. I will avoid this store in the future. read more

Well initially seemed ok , but they mocked us and were rude !!!! They stayed 3 false statements seemingly to herd us into buying . Read all negative google reviews because you go -run awsy read more

This place is awful. They made claims that were false claiming discounts that weren't true to get the sale. I had the opportunity to get an iPhone through Apple who offer military discounts. The kid told me that my military discount would cover the phone, but didn't, and no one will follow through with what I was told. Verizon told us to go to the store and talk to a manager, which we have tried 5 times now, but he is never around and doesn't return phone calls. read more

Buyer Beware! This is not a Verizon Store. They are a reseller of Verizon contracts and they sell their phones at up to 30% higher than true Verizon Stores. That is acceptable, but what is not is the young lady that helps us lied when she said that the phones were exactly the same price...not true! She also told my son that they did not have the 64MB Samsung S6 and when we suggested we should go to the Verizon store in Arden...she said no one carries them in stock. Again, not true Verizon-Arden has several of them. Finally, i was sent an email from Verizon offering me a $200 trade-in on my iPhone 5 which she said she would honor. At the end of the transaction, she said i would receive an email from Verizon giving me instructions on how to send back the iPnone for credit. When I got the email and entered my information, they onlty offered $110.00. So my visit to the FAKE Verizon store in Brevard cost me an additional $250. When I called and asked why I was lied to, Ashley told me that I had signed a contract and that there was nothing that could be done! I hope your commission was worth it! read more