These people are a scam. Be very careful They will charge you to check on basic offers from Verizon or to order a phone because they don't have the phone you need. read more

Nick Heredia was a great sales rep on Friday. Erick Martinez did a quick and helpful follow-up this morning regarding an email sync issue. Great service. read more

I had a great experience at this store versus the store on Mill Street in San Luis Obispo. I went into the Arroyo Grande store after a horrible experience in San Luis. I walked in and was immediately greeted. The store is clean and you could tell the employees like their jobs. I was helped immediately by Dammon Ramos. He listened, understood what the problem was, was patient and persistent. After 45 minutes, my phone was working and I was on my way. After being a Verizon customer for over 25 years, I went into the AG store thinking if they treat me the way they did in San Luis, we will get a new carrier and never look back. So by this store and Dammon treating me with respect and courtesy, (as we should all treat each other), they saved a loyal customer. Thank you! read more

9/24/23 Regretfully I add my review to all the other awful reviews of the Verizon store in Arroyo Grande. I have texts dating from 6/30/23 to 8/31/23 which resulted in NO HELP WHATSOVER FROM THE VERIZON STORE EMPLOYEE (TIM MCCULLOGH) WHO TOLD ME TO CALL 3 MONTHS AFTER I BOUGHT AN IPHONE AND IPAD FROM HIM SO HE COULD LOWER MY MONTHLY BILL. The texts go on and on while he makes excuses. After two months of Mr. McCullough's dog & pony show with no reduction in my monthly payment, I guess I must give up. Maybe I will instead go to the Verizon Corporate Store in San Luis Obispo. He sold me the wrong iPhone and he took my pricy iPad folio cover, which I could have used on my new iPad. I went in a few days later and was told it probably was thrown in the trash. If Aretha Franklin was still around, I would suggest she change the name of her song R-E-S-P-E-C-T to D-I-S-R-E-S-P-E-C-T and post it on the Arroyo Grande Verizon store's door and direct customers to Verizon's Corporate Store in San Luis Obispo, where R-E-S-P-E-C-T is part of the culture. read more

Buyer beware! I've been a loyal Verizon family plan customer for 16 years with and this was my first visit to this store location. Salesperson Nick Heredia seemed to be helpful at the time, but he completely played us. He is very deceitful and unscrupulous! Shame on him! 1) He did NOT disclose the $90 fee to transfer data from our old phones to our new ones. 2) He gave us a 'free' phone, which he said we would NOT incur any charges on until we activate it. Wrong! We received immediate multiple charges on it. Another Verizon salesperson at another store location even said it wrong what he did. 3) Also, he sold us on a 'free' trial for internet services. It didn't work out for us, so we returned the equipment a few days later. NOT free. We've been receiving charges for 3 months and fighting them each time. I just received a surprise $215 bill for it. If you need to go to the store, hopefully a different salesperson will have a moral compass and assist you in a professional ethical manner. read more

I had a great experience with this store. They were helpful, and I got everything handled in 1 trip.

Worst service ever! Eric Rivera has the worst customer service, we waited 2 months for a freaking phone case and we finally got it after hassling them over and over about the phone case we ordered and paid for through them. To only get the phone case not packaged but just a phone case alone apparently he stopped at the store to drop off the case and left it without packaging? It's a joke that he is a manager. Don't recommended anyone to go to this location save your time and money go to slo or elsewhere. read more

I have been a Verizon customer for over 20 years. I moved to a rural area and T Mobile was the only provider. I moved back to town, went back to Verizon, and left Apple. I have to say the cover I wanted was at another store. JASON said come back tomorrow and I will have them bring the cover here. So I gave it till about noon and called. To make a very awesome experience there was a hiccup and he actually drove my case to my house!!!! He deserves a raise! read more

I spent over an hour in here today, changing my plan and upgrading two phones, and the service was ten stars. Amanda helped us. She is a professional problem solver and she should work for Verizon corporate and fix THEIR problems. Great job!!!!! THANK YOU!!!!! read more

Although the service in the AG store was excellent the overall value is ridiculous. They (Verizon Corp) are pricing themselves out of the market. read more

Store associate Jonathan Tavares was super wonderful and helpful! i went in with a complaint and he helped to rectify the problem with friendliness and knowledge. I recommend this store and especially this associate- Jonathan Tavares! read more

I was planning on getting a new phone due to rumors about future phones possibly not having a direct connection (which is probably just one of those false rumors). Anyway, I stopped in to see what discounts they had and the new phone was almost free which seemed like a really nice deal. I picked up my phone, had them transfer some of the information over (I ended up having to finish the job at home because the employee there was not the sharpest tool in the shed.) I paid $35 for his $20 worth of service, and then got another $35 bill included on my regular Verizon bill. After 1-1/2 hours on hold at Verizon, the helpful friendly person explained that the "Verizon" store on Rancho Parkway, in Arroyo Grande was an "indirect" store and they could charge separately. There are corporate stores in San Luis and Santa Maria which are actually true Verizon stores and this would not have happened. Word to the wise, drive the extra few miles to one of the corporate stores. I certainly won't make this mistake again. read more

zero stars. this rant is not about the stores but about verizon. run for your life. i purchased a new gold phone from apple and it didn't work correctly, could not text photos. apple said it was verizon and verizon said apple has bad phones. verizon offered me a "new phone" so i mailed it in and they sent me a refurbished black phone. i purchased a phone with over 500gb and the sob's sent me a 64g and said they can send what ever they have in stock. good luck with customer service, 4 hours a day on the phone and these low lifes stole my phone and will not refund the difference of the gb's scum of the earth company with trained robots. the customer service agent agreed with me what they did was wrong so connected me with a supervisor that was not going to budge. stay away from verizon. there are plenty of other companies that are good and they use verizon towers and you don't have to deal with lieing theves!!!!!!! three month later they tested my local signal and sent me a free booster because that is policy. it was them all along, why didn't the test it before they literally stole my phone?! no wonder there are so many lawsuits and class action suits against this company. one woman sued them for millions and won because this crap gave her a heart attack. read more