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    Metro by T-Mobile

    1.0 (1 review)
    Closed 10:00 am - 7:00 pm

    Services - Metro by T-Mobile

    Telecommunications

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    7 months ago

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    Ask the Community - Metro by T-Mobile

    T-Mobile

    T-Mobile

    (25 reviews)

    $$

    I am so amazed with Tyler, an account rep at this store. I had just switched to T-Mobile from…read moreVerizon. I kept my Verizon phone, and couldn't get or send MMS messages. After an hour in a store in Fresno, and two T-Mobile tech calls, I was ready to just switch back. Technician on phone said go into store and see if it was the SIM card. Tyler changed one setting, Bam. It worked. He saved a customer, and the tech's on phone couldn't figure it out. Thank you Tyler!

    I went into this T-Mobile store to upgrade my phone, and the experience was extremely…read moredisappointing. I've been a T-Mobile customer for over 10 years, and the employees told me, word for word, "we can't do that because it will hurt our metrics." Instead of helping a long-time customer, they were more worried about their sales numbers than actually providing service. The manager was present the entire time and did nothing to step in or resolve the situation. When we said we would write a review and report what happened, they chose to refuse us service altogether rather than make it right. What makes this even worse is that another T-Mobile store was able to solve my upgrade in about 30 minutes with no issue at all. That tells me the problem is with this specific location and how they're training and managing their staff. If I ever return to this store, it will only be to walk in and out of the doors, because it's clear their metrics are more important than their customers.

    Metro by T-Mobile - mobilephones - Updated May 2026

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