I would highly recommend this Version Wireless to anyone , honestly. I've always had a terrific experience when I've went into this location, whether to buy/upgrade my phone, buy accessories, get help with my device in general or even ask how to do something, they're always happy and welcoming. I'm happy to have my phone service through Verizon. read more

Don't go here....The manager Gage harassed me and texted me on my personal phone number after I left the store. Here's what happened....Gage and another girl were working at the store in the afternoon on 7/23/21 completely humiliated me for no reason. If I could give 0 stars for how poorly I was treated in this store, I would. I walked into the store to get a return box/shipping label for a device, per Verizon's instructions. I was told by Verizon customer support that the store would simply hand me a box, and I could leave. Instead, I was humiliated over my deceased father's samsung device by a female worker and the store manager, Gage. The female at the counter who attempted to help me, tried to do an official store trade in. They must get some perk for that versus me just mailing it in myself. The female explained that there was absolutely no way I could ever trade this phone into Verizon, because I did not have the passcode for the phone. I tried explaining that the phone belonged to my father, who had just recently passed away. I didn't ask him for his pass code to his phone before he passed. He was on my cell phone plan. I had proof of purchase/power of attorney. I tried asking her what I needed to do....there must be some way I explained to her....I was completely right. There was a way. They just didn't feel like helping me that day. Instead of being understanding of my situation, the female Verizon store employee started saying very loudly, for the whole store to hear, "YOU CAN'T RETURN THIS PHONE. ITS AN ANTI-THEFT THING." That's when the GM Gage walked out and began backing up his female constituent, in the same short, rude mannerisms as she was displaying. As someone who just lost my father, I am getting upset for being treated like a criminal for simply trying to trade in his phone that was brand new. My dad was on my cell phone plan after his retirement. I am the authorized person on our account, so I was later, able to show proof of purchase to have the phone factory reset. What really upsets me is that Gage and his constituents were extremely rude and unhelpful. I was taking time out of my day to get that errand done. He could have just handed me the box and label, as requested by me, but they both repeatedly refused. After realizing the phone could not be traded in without accessing it via the passcode, I just wanted direction with regard to how to go about doing the factory reset. They refused to offer any assistance and instead, I left frustrated. That is when Gage started text messaging me immediately from his personal number to my personal number (I would think that is a no-no to pull a customer's phone number off your Verizon accounts and start messaging it). I didn't know him. He would have no way to have my phone number. Photo proof is below of the messages. I'll have you know - after this incident, I did in-fact get to factory reset the phone, mailed it in to Verizon, and received the $800 trade-in value for the phone from Verizon. I had to make many phone calls after that store visit to try to figure out what to do, since Gage and the other person wouldn't help me. One of the stranger things of this experience, and I guess, the reason for his messages, was apparently they accidentally sent me an e-gift card to my email - that he kept asking me to email back to them (photo proof attached). I never cared about a gift card, and they didn't even explain why I would be receiving that. I was just there to get a return box and shipping label for a phone. Gage also told me in those texts that I was banned from the store. So here I am - writing this review - so many months later. Just so you know Gage, I got my $800 trade in value since I had legitimacy for the factory reset. I tried reporting you to Verizon support, and someone there claimed they emailed the district manager of your store. I really hope he did email them, and I hope Verizon executives see this review and take some action against Gage for this type of behavior. read more