This was the worst experience i have ever had with a company, and I have had some doozies before. Long story short, they let me know that they could not fulfill my order halfway through the day that they were to fulfill it.
The long story:
I contracted 2 Relocubes for memorial day weekend, going from PA to WI. I did this well over a month in advance of this date. I was ecstatic that because of the holiday, I would have from Friday to Tuesday morning to pack the cubes, and they even told me I did not have to be there when they picked it up on Tuesday. We could leave first thing that morning, I had a guaranteed delivery of June 2nd, and I would only be without my stuff for a couple days.
I called either Monday or Tuesday of that week to inquire what time to expect the Relocube delivery on Friday. They said between 11am and 2pm. That was fine, I just let my fiance sign for them while i went on a last lunch with my sister before I moved. I got a call around noon saying they had overbooked and had no relocubes left for the entire weekend.
I was flabbergasted and told them that no, I could not wait another 5+ days for them. I had other deliveries coming on the day I had contracted them to deliver the cubes, and I could not just push off the move. I asked them to call around and find some from other companies or any other dispatch centers within a days driving distance. I was told they had called all possible cube locations and they were currently all in use. And no, they couldn't just grab some other company's cubes/pods.
They offered to give me a trailer for the same price. But the only trailers they had left were 28 foot long, and I just laughed at my luck... my apartment has a tiny parking lot, and to get to it you had to go up a hill on a single-lane driveway between two buildings. No way was a trailer fitting back there, and after I had them look it up on Google Earth, they realized there was no way that would work. Their solution? Give me a discount, have me go rent a Uhaul, load my stuff, bring it over to their station, unload the Uhaul and load onto their trailer, then proceed as normal. So, wait, the weekend I had already planned around your guaranteed delivery date, the weekend I was going to see family and friends for the last time before I moved halfway across the country, and the weekend of a holiday where so many businesses were going to be closed and unavailable for such a massive rescheduling endeavor, you want me to instead do an additional load-in/unload and contract even more work... and i had to do that all within the next 5 hours because you are not open on weekends or holidays?
I tried asking for a manager. The manager did not call me as requested. I waited an hour and fifteen minutes before I called and asked again. Finally the manager called me back and essentially said I was out of luck. They could get ONE Relocube to me on Tuesday, but I was not sure all my stuff would fit on one single cube, and we had already planned a travel itinerary based around leaving very early Tuesday morning. All she could say was that she was sorry she was located in Alabama and had no way to even personally help me out.
I ended up having to cancel my entire order and frantically schedule Uhaul boxes, because they were the only company available last minute and on the holiday. Of course, they were none too pleased at last-minute plans, and being the planner that I am, I hated looking like THAT person. Moving is stressful enough, but this company's mistake ruined my entire last weekend in PA and my move. read more