Update from 11/20:…read more Craig Barrelle from the store contacted me and refunded the $100. Though the experience was not the best, he did make up for it. Changed my rating from 1 star to 4... -------------------------- I have been doing business with this location for many years (have bought numerous phones for family and business and have many voice and data lines). The location recently came under new ownership. As my old faithful Blackberry was dropping too many calls, I finally broke down and purchased a Motorola Android HD for around $400 (at the upgrade price). I was a little wary about the Android since I had problems with one the last time I went this route. However I was told I could return it for an iPhone if necessary. I actually preferred the iPhone5 but they did not have any in stock and the sales person recommended the Moto Android HD. (He did not mention a "restocking fee" but my assistant told me about that later.) I returned one week later with the phone in pristine condition and was told the fee was $50 which I had expected. "OK" I said. After carefully examining the phone, the sales person placed it in the box. Knowing it might take some time to switch the information to the new phone, I then went to the car for my newspaper and came back inside to find him on the phone with someone who I later learned was the store owner. Apparently the Android was dropped and a barely perceptible mark was on the corner of the edge. It really was barely perceptible. (In fact, if he had an issue with it, why would he not have said anything as soon as he picked it up? Instead he had rubbed his finger on the edge, squinted his eyes as he looked at it, and placed it into the box.) I had not noticed this and for all I knew the phone may have been sold that way (I am sure it was not, but it is possible I suppose). However, I was now told that the mark caused the "restocking fee" to be $100. I said "OK, but you have negatively impacted your customer relationship" (or something like that, it may have come out "What? What do you mean you're charging me $100!? blah, blah, blah blah" You get the picture) But here's the interesting part - I had said "OK" and was ready to move on. Really. I was. However, the sales person wanted to be sure I knew that this was my fault, that they would have to discount the phone by $100 in order to sell it and that (yes, again) that this was my fault. (Perhaps part of him knew this was not really reasonable and he felt guilty about it? Nahh... probably not.) I said "you have made the choice to charge another $50 and potentially lose a customer. I don't think that is a very good decision and arguing with me about this does not help". He continued to tell me that I damaged the phone and that they would be unable to sell it now and had to discount it by $100. I said "I get it and you have lost a long time customer for $50" (Not to mention what actual costs there are to "restocking" other than putting it back on the shelf and the paperwork). I got so frustrated with the arguing, that I finally decided to just have my Blackberry reconnected and forgo the iPhone. When he continued I said "why are you still arguing with me?, I just need my refund and my phone reconnected. If you keep arguing I'll need to call your boss" to which he replied "go ahead and call my boss". Wow... I left without my old phone reconnected and without a new phone. Back to the Blackberry. I guess this is one way to handle customer service. Though I certainly was not happy with the $100 penalty, and do not think it was reasonable, had I been treated courteously and had the sales person simply acknowledged my perspective, I doubt I would have left without a phone and posted this message. But do these places really discount pristine phones with tiny marks by $100? I would like to hear if they do. It's one way to make a quick $100 and of course lose a customer of many years. Go to the Verizon Wireless in Concord and ask for any imperfect Androids. I hear they sell them for $100 off...

The manager informed me it would be $300 to set up a new phone and transfer data from my old phone,…read morein addition to the cost of a new phone purchased at this store. (He offered me a $50 coupon if I acted quickly, bringing the cost down to $250 but also adding some pressure to the timing of this potential transaction.) This same service costs $49.99 at a nearby Verizon store if you purchase a phone from them. Was told by an employee at this neighboring Verizon store that other customers had similar accounts about charges at the Concord store. The customers I encountered at the Concord store were all elderly. No one should be scammed in this way, but this demographic is perhaps particularly vulnerable. I am distressed that this is going on in my community.

Just added a phone from them for my son's birthday. When he opened the present we found the…read moresalesman had not put the phone back in the box. Very disapointing. The salesman has three of our phone numbers, Why did he not call and let us know? When I called them after hours their digital mailbox was full and would not take a message. Get it together people!!!

DO NOT GO HERE. We had to purchase a new phone last month. We were told we could get a free iPhone…read moreif we selected the mid-tier plan due to a priority upgrade on our account. I had to turn in my old phone to them, but our plan would go about about $.50 a month. All sounded good. The trouble began when we received a text while still in the store welcoming us to the phone protection plan that we had declined. When we asked the sales person, he said that it was auto generated and confirmed he didn't sign us up for the plan. Cut to the next day, we received an email from Verizon confirming our changes. SURPRISE, we'd been signed up for the highest tier plan and had device protection included. I called Verizon and shifted everything back to what we agreed upon and moved on with life. One month later, I receive an email from Verizon telling me that the free phone was only part of selecting the highest tier plan, and that unless I switched back, I would need to pay for the full price of the phone. Essentially, the sales person at this store lied about literally everything he told us, up to and including the actual selections we were agreeing to. This company is untrustworthy, has horrific business practices, and should be avoided at all costs.

The staff here was truly knowledgeable, solved my various iphone issues and went the extra mile. I…read morehave been frustrated by the "We can't do anything about x or y or z" response I have gotten at another Verizon store closer to my home whenever I have sought assistance. This Maynard store is now my go-to. Jeremy is who helped me, and it was clear when Steven and he conferred about some things that both are really capable.

My experience with this place was sketchy at best! I went to this Verizon store to try and get a…read morebetter deal than Xfinity and the first sketchy thing that I noticed was that Jeremy (the employee that was helping my wife and I) asked me to show him my billing information so I could receive the best possible price. The second sketchy thing was that Jeremy wanted to run a credit check on me which has never happened before when I opened a phone account or internet account. The third sketchy thing that happened was Jeremy asked me for a deposit which has never occurred before either and I had to ask them if this deposit was for the internet and phone service that I had applied for and Jeremy said yes and that it was nothing to worry about so I figured the deposit would be the first month of service which would have been $97.00 for both internet service and phone service so I gave him my credit card information and after Verizon took the deposit he said that my $125.00 deposit was accepted , so after the initial shock of hearing the amount of money that the deposit was, I asked why the deposit was more than the agreed price and Jeremy said that the deposit was not for the internet and phone service, the deposit was for installation of the cable. The cable and the equipment that they were going to charge me for is already installed in all 48 units of our condominium complex because the complex has a contract with Verizon . I have no idea how much they would have charged me after they did the work, only God knows but I immediately stopped the process of purchasing anything from Verizon and told Jeremy to return the deposit to my credit card account, which he said he did but when I checked to make sure that he did I found that he didn't and the charge went through and I had to have my credit card company force Verizon to return the money and to top it all off I called Jeremy to get some information on why and how the charges went through he asked if he could put me on hold for a second and then disconnected the call and would not answer the phone after that! I would suggest if you are going to shop with Verizon, be aware of Jeremy and the scams! PS If you're having trouble with or if you end up having trouble with Jeremy his personal phone number is (978)-486-0870

Went in again today, after already buying 3 phones for the family with Ryan and Mickey, saw Mickey…read moreagain for husbands phone. all 4 phones are set now. Have been going to this location for years, they are amazing. They go above and beyond to make sure you are happy, are all incredible knowledgeable and Management / Ownership is phenomenal as well. Thank you all

Let me tell I spent 2 days trying to get my phone taking care of at Apple in Nashua they r useless…read more20 minutes here fixed AJ was a miracle worker I highly recommend him

the owner was welcoming and extremely helpful and informative. my dog chewed my phone and I was in…read moredire straits trying to figure out how to get on the same phone that day. he was extremely helpful and understanding and guided Us in the right direction and then did not even charge us! just a gentleman and I would highly recommend him!

I got a new battery for my iPhone and was able to stand there and watch it installed in under 10…read moreminutes. So much easier than an appointment and long wait at Apple. A great local business!

Buyer beware. Happy to take your money as first but then absolutely terrible customer service. The…read moreentire experience was frustrating from start to finish. The staff was unhelpful, communication was poor, and I felt like my concerns were completely ignored. I expected basic professionalism and courtesy, but unfortunately that was not what I received.