DO NOT GO HERE. We had to purchase a new phone last month. We were told we could get a free iPhone if we selected the mid-tier plan due to a priority upgrade on our account. I had to turn in my old phone to them, but our plan would go about about $.50 a month. All sounded good.
The trouble began when we received a text while still in the store welcoming us to the phone protection plan that we had declined. When we asked the sales person, he said that it was auto generated and confirmed he didn't sign us up for the plan. Cut to the next day, we received an email from Verizon confirming our changes. SURPRISE, we'd been signed up for the highest tier plan and had device protection included. I called Verizon and shifted everything back to what we agreed upon and moved on with life.
One month later, I receive an email from Verizon telling me that the free phone was only part of selecting the highest tier plan, and that unless I switched back, I would need to pay for the full price of the phone. Essentially, the sales person at this store lied about literally everything he told us, up to and including the actual selections we were agreeing to. This company is untrustworthy, has horrific business practices, and should be avoided at all costs. read more