actually this is not my first time here! at first ialso got disappointed with their masssage.they…read morejust put oil all over my body and just rub my bidy..without even effort on it and their masseuse are not trained..and we booked again last night same result.and the worst is they are obliging me to tip 30%! i said why will i give you that much since i was not satisfied with their massage..save your money!

Changing my review. I had booked a session at 6PM because I had such bad back pain and needed a…read moremassage ASAP. I called and they were able to get me in at 6PM. I got there early to make sure I had enough time to get settled and do check-in--no one was at the front and I was confused since last time there was someone. It seemed they were just chatting the whole time in the back despite me and one other person entering. It became past 6PM and I finally get settled in. I had my watch on and finally I was helped at 6:20. At this point I was just in so much pain and desperate so I waited. They finally started for maybe 10 seconds, only to leave for like 5-10 minutes to chat in the front, then come back. I was hesitant to just get up and leave but I had already waited so long. Massage was okay. Hated it to be honest. I asked for hard pressure and I feel like the person who did my massage last time did a lot better. It was difficult to communicate so I just didn't want to try. I appreciate that even though she wasn't fluent in English, she still tried. However, I think they should provide a whiteboard/pap similar to what other places do where you circle what kind of service you want, pressure, and focus areas. Anyways I finished the massage, feeling kind of meh about my whole experience. It was still $65 for 60 minutes and I was going to tip 30% which is $19.50. This was already pretty generous and what they usually ask for considering I had a delayed and poor service. I just wanted to leave and the therapist kept asking about the tip and insisted I pay an extra $6 because my back and shoulders were "tight". First off, isn't this what massages are for? I don't get a massage because I'm not tense. I get massages because my shoulders are tense, my back hurts, I worked from home, I'm in pain. Massages are literally meant to treat this. Also, I have NEVER had this experience where a therapist asked me for a tip because of that. I've gotten massages multiple times where they have no issue, and do wonderfully, and I always compliment them. This was horrible and I'm left feeling like this was not worth it. I should have just waited a day to get an appointment at Arisa Thai Massage. Anyways, I just wanted to leave because I was so sick and tired of my experience and just ended up giving her the $25 tip that she insisted on. I'm pretty pissed off. Insane. Literally never going here again. I thought I'd give it a chance since it is walking distance and I just really really was in so much pain and desperate. Now I'm out $90, still in pain, and regretful and wish I just had stayed home and slept it off. I thought that my experience would be similar to my last one, but this time I just had a really bad experience and unfortunately it seems my last visit was a 1-off thing. Left feeling like crying because it just wasn't a great experience and that I had wasted so much time and money. I reached out to the owner about my experience and he offered to give me a free massage at the Sunnyvale location. Unfortunately, it had slipped my mind since I was brought into an escalated meeting for work. I was flabbergasted that he said me not showing up was losing money, but I lost money during my horrible massage and experience. I just hung up at that point and didn't want deal anymore. I feel I gave them a fair chance, but nothing will take away from the experience I had at my last massage session. "Losing money".. no.. at least the business got $90 out of me at my last session. I lost money. Honestly wish I just requested a refund. -- Edit in response to owner: As for the follow-up: yes, I had scheduled a free session, but unfortunately had to miss it due to a work escalation. It happens. I reached out to explain, yet your response was to say that you lost money because I didn't show up. Please understand: I lost money first--$90 for a delayed, uncomfortable, and ineffective massage. And your concern about your loss over my missed free session, rather than any real acknowledgment of what I went through, only reinforced my frustration. I came to you in pain and left feeling worse--physically and emotionally. I genuinely wish I had never returned after my first visit. While I acknowledge you tried to rectify it by offering another session, your handling of this situation afterward makes it clear this is not a business I can trust with my well-being again. I stand by my review.

I just came in for a deep tissue massage after booking this morning and was able to get an…read moreappointment. Inside, they give you a board to mark the areas you want (or don't want) targeted and the pressure desired. The massage went amazingly! The pressure was perfect, skillfully addressing my many knots. I came in feeling incredibly stiff and walked out feeling like I could run. My biggest regret was not adding on more time! I forgot to get the name of my masseuse but I hope to have her again in the future!

Terrible. They cancel my booking when I have made plans with them. This is very unprofessional and…read morebad customer experience.

Saigon Signature 90mins with Anna…read more The receptionist was kind and welcoming. The massager was not as professional: nails were long and kept cutting into my skin, the massage was more of the same thing over and over again for 90 minutes rather than a 90-minute well planned massage. What's funny is that the massage actually felt rushed. And it was more of rubbing the oil rather than massaging. It might be that I'm just used to better service, but when you're paying $145 for a 90-min massage, you expect the best service. Unfortunately will not be coming back.

It was my first massage and I had Sarah. She was the best! One of the focuses was on my back and…read moreshe knew where I kept my tension. Would definitely be back!

I appreciate the clear and simple system online for booking a massage in advance. Received multiple…read moreemail and text reminders about my appointment, too. Plenty of free parking lots and street parking nearby (street parking limited to 2 hours from 9-6pm, except Sundays and holidays)... I parked right in front of the entrance on a Sunday afternoon. Got the combo massage (30 min foot, 30 minute body) which was $50 + $5 additional charge for credit card payment. It was more like 10 minutes on the feet and 50 minutes on the rest of the body. This massage was half clothed. My masseuse had me remove my top and wear a spa wrap garment, covering my upper body but open on the back. The shared massage room had four beds total with curtains that could separate the individual spaces to make them more private. The environment was dimly lit with soothing melodies playing in the background. The pressure during my treatment was good, on the strong side as requested, with the use of hot stones, heated pads, and ashiatsu. I was surprised to find they do back walking in the shared room, but I don't mind a variety of techniques being used as long as it's effective. I honestly don't need all the extras (like burning stones and fancy coverings), just a simple massage focused on loosening my knots. And my masseuse did that for the most part, though she was more successful when using her elbows and forearms. Staff was friendly here too, even with limited communication. Overall, I had a positive experience.

Got mixed feedback about this location, so I wanted to try it out for myself. Had a bit of foot…read morepain in my right foot, so was hoping a foot massage would help. Upon entering I was greeted immediately and my appointment was at 10 which is the time they open, so I had to wait for a few minutes which is fine as they finish setting up. I got the full body and foot massage. Once my appointment started I walked through the curtain into a big open room which had several other tables and that's where I got my massage. They have you put your feet in a little tub of hot water and then I had to take my shirt off and then the masseuse put a sheet over my upper body as she started massaging .This went on for several minutes before I laid down and started the full massage. It wasn't the best experience overall as people were walking back and forth through the room and was talking really loud and was basically stomping through the room. On top of that there was construction going on which felt like above us and there was jack hammering going on while I was getting my massage. And then to top it off a fly was landing on my face in the middle of the massage and I kept moving my face to shew the fly away which the masseuse had no clue why I kept moving. The massage was mediocre at best, but the stretching was really good. When I was leaving the masseuse yelled out to the receptionist in their native language and then the receptionist stopped me and asked for a tip, which I did. Not a place I'd return to. Not the best experience.

I miss my Thai massage spot back in Orange County but I was very happy with this establishment!…read more I arrived about 5 minutes before my appointment and filled out my new client form which I was immediately impressed because they ask for your problem spots there and you circle it! I think that's so helpful. I was paired with Sonia and she was amazing! She made sure that the pressure was not too much a few times and that was nice. Working on my back, she could tell what needed to be focused on. Afterwards, I paid and then received a small cup of non caffeinated tea. Such a wonderful touch to the experience. My only feedback which I recognize not much can change about this is the rooms are in separated curtains, not doors/walls. So it makes it feel not 100% private with sounds and potential for someone to just peak through the curtains.

Came here for a couple's massage and got their 60 min signature massage. You get a nice, private…read moreroom for two. Room is very clean and they give you these large pants to change into. Tina and Kate were our masseuses, and they did a terrific job. They applied the right amount of pressure and constantly checked in with us to see if the pressure was good throughout the massage. I will say that their accents are a bit hard to understand through, but they are patient. We ended the visit with 2 small cups of hot tea. Price-wise, I like that they don't charge extra for the couple's massage (it's the same price as if you got 2 individual massages. It was $220 for the two of us.

They are amazing! Very professional. I had Liang and she did wonders! I came with a stiff neck and…read moreshoulders and she tried her very best to fix me up. I left feeling more relaxed! The custumer service is topnotch! They give you a delicious tea afterwards and even stretches exercises that you can do at home! I can't recommend this place enough! Prices are just right.

Liang was wonderful, I was very tense and h left feeling so much better! I highly recommend Lyra…read morefor flexible availability.

Review for Watercourse Way Bath House Spa…read more A peaceful oasis in the middle of Palo Alto that works for just about any occasion. This is a long overdue review. I have been to Watercourse Way by myself, with girlfriends, and with boyfriends--and it has been solid every single time. Whether you're looking for quiet alone time, a girls' day, or a relaxing couples experience, this place truly has something for everyone. What makes Watercourse Way special is the privacy and flexibility. The private rooms are beautiful and thoughtfully designed. Each one typically includes a hot tub, cold plunge, shower, and a comfortable resting area with clean towels and linens. It feels like your own little retreat tucked away from the world. They also offer larger rooms that are perfect for sharing with friends--soaking, chatting, and maybe adding a massage to the experience. The massage services are excellent, and you can book them individually, as a couple, or as part of a group visit. The staff makes the whole process easy and welcoming. A few practical notes: * Parking can be a little tricky right near the entrance * I usually park at the Whole Foods on Homer Avenue and walk a block or two--it's simple and feels very safe * The facility is consistently clean, well-maintained, and professionally run * Prices are reasonable for the level of privacy and service you receive What I appreciate most about Watercourse Way is how it encourages you to slow down. It's the kind of place that reminds you to take care of yourself, breathe, and reset. Life is short. Stress is unavoidable. You can't control other people--but you can control how you respond. So go soak. Get a massage. Unwind. Make it part of your routine. You'll leave calmer than when you arrived--and that alone makes it worth it.

This was a nice relaxing girls hang out…read more We booked a hot tub room for an hour ($40 per person) and I for one cannot stand a hot tub for longer than 20 minutes so it was more than enough time The inside is cute and clean, and they have showers. The little store inside is also so cute - they have JellyCat plushies too! They also offer you tea / ice water when you walk in.

Avoid. I went there on Tue at 4PM. I pre paid for 60 Min massage…read more It took 5 Min to get settled. I was told that my massage is done at 4:36. On top of that they wanted tip. If you are looking for good massage avoid this place.

Very nice people. Worked for two weeks straight this was much needed, before flying home.read more

Tiya's Touch is magic. She understood my back so well, and literally relieved so much pressure in…read moreone session that it's been ofer a week and I am still telling everyone about it. I went in a little skeptical but decided to trust the yelp and google reviews. Tiya took one look at my back and asked me where on earth I was going for massages because my back was pretty messed up lol (thats a whole another story). If you are on the fence about coming here, do it! Tiya instinctively knows what she is doing and how to help you with a host of issues, not just your back. I'm so happy to have found her because she's the first person who's ever been able to pinpoint and loosen all my knots.

I visit the area often for work, and I have tried to find a massuse that I can come to while I'm in…read morethe town. For this area, it's hard to find a legit place because of all of the "spas" in the area (if you get my jist). Tiya knows what she's doing. She's very in tune w the human body and works tirelessly to work out the kinks, or as she calls them "trigger points". I will caution that she is not for the faint of heart. She has a strong touch and will get into those knots. If you're looking for someone to lightly massage your body, keep looking. But If you're looking for someone to help relieve all the aches and pains youve been dealing with and that have been affecting your quality of life, Tiya is your woman!!

I came across Bill a few years ago while searching for a massage therapist with strong hands, and…read moreafter seeing all the great reviews on Nextdoor, I decided to give him a try. At the time, his business was in Campbell, and since then he's moved to Mountain View, which is now an even more convenient location. Bill is incredibly hardworking and truly in tune with his clients' needs. He knows exactly how to work the muscles to relieve pain and tension, and he's helped correct most of the issues I've had over the years. Every session is unique -- he never does the same routine twice and always tailors the massage to what your body needs that day. He's patient, attentive, and genuinely focused on making sure you leave feeling pain-free and relaxed. I've referred several friends to him, and every one of them has been just as impressed and many are now long-term clients as well. Highly recommend Bill if you're looking for an experienced, professional, and caring massage therapist.

He was a no show. I made a booking via the online system 4 hours before my appointment. I arrived…read more10 mins early and I tried knocking, calling and emailing with no response. I was looking forward to it with all the great reviews but ended up wasting 1 hour of my evening.