USE CAUTION. We have supported Blue Compass for years. This is our 7th and final purchase from Blue…read moreCompass. In fact, I purchased a Brinkley at the Prescott location, which we still own today. As an active influencer in the RV community, I have referred a steady stream of customers to your dealerships. That ends today with Vice President of Sales, Brody Thompson's response. Beginning in January 2026 in Prescott Valley, AZ, we were excited to purchase a smaller RV, an addition to our Brinkley we purchased last year. We noticed a concern after being called to the dealership multiple times to complete or sign missing paperwork or make corrections. While waiting in the sales room, the finance manager, Michael, decided to have a conference call on speaker for everyone to hear. Unfortunately, mistakes were made and discussed on this call. Now, it required altering our original deal, which required an adjustment to the initial agreement. Michael requested an additional 6K due to this error, but we refused, staying firm with our 10K down payment. This is where it gets good. Well, a roadside service contract was added between the various revisions of the contract. Surprisingly, no verbal discussion occurred, as I would have easily refused. I've been paying for my own RV roadside service for years. Are they trying to recoup some of the additional $ 6K requested? Wait, it gets even better! Let's review my warranty contract. Oh wait, we can't. We were only provided the cover page of the warranty contract. The remaining pages, which included the cancellation policy, was not included. Luckily when we purchased our Brinkley last year, our warranty contract included all pages, which outlined the cancellation terms. This situation reflects poor process at best. At worst, it points to deception. Why cancel? They created an additional loan for the warranty, which doubled the original agreement and monthly payment. Two loans for one RV!?! The dealership now involved Blue Compass leadership, Vice President of Sales Brody Thompson. Now, Mr. Thompson is questioning our integrity instead of addressing the facts, stating, "This is the reason so many dealerships act as if they don't care about the customer, because it's clear so many customers care not to keep their word." Then closes his email with; "Two sides to a story". This response speaks for itself. He's not interested in customer service or learning the facts of this transaction; his only focus is sales. I will not accept an attack on my integrity when the issues in this transaction were outside my control, not communicated or created by others. The true reason why dealerships get a bad reputation are examples pointed out in this review. A dealership that conceals charges or promotes a false narrative in conflict with a signed legal contract raises serious ethical concerns. These actions reflect deceptive business practices and undermine the integrity of the transaction. That approach damages trust, violates consumer protections, and warrants formal review and exposure. Bottom Line: unauthorized add-ons, incomplete/missing documents, conflicting loans, & delayed refund. As an RV influencer, I will continue to share the facts of this story for years to come, including in our video review of the RV. Others have shared this same experience on other platforms and via the Better Business Bureau website (BBB).

My husband and I stopped here with our new Jayco Jay flight because we had heard that Affinity had…read morea free dump station. After pulling in back, Josh was working outside and immediately helped direct our RV to the station. Josh was SO helpful and friendly and answered a couple questions we had (this was our first trip ever with our new RV) He didn't have to do that! Goes to show what a quality place Affinity RV is. We will definitely come here in the future for any work needed, ect. This is definitely Prescott Valley's hidden gem!! So glad we stopped by. Thank you Affinity RV!!

They do an amazing job, and it may take a bit longer but it's well worth the wait!! I've never left…read moredisappointed, and you won't either!

They always do a great job! The staff is friendly and efficient, I go every week , you cant beat…read moretheir prices

Great people. We had a few hiccups on our RV…read more The staff was on it fast. Excellent staff always in touch. We highly recommend little dealers little prices. They live up to their name. Thank you for everything. Happy Trails for sure when you buy your RV. Thanks, STEVE, MIKE, and STAFF

I deposited $1,000 to hold a trailer, then they sold it to someone else. Took them a week to…read moreinitiate my refund coupled by an impeccable lack of both initiative and communication. They'll be nice to your face but make no mistake, they will not honor the agremeent.

Everything went well, including the white paint I put down the fender of my black car, the…read moreattention, the wheels...

Not the least expensive but Kevin was responsive to my questions and able to come to my home to…read moredetail my husband's Jeep Cherokee on his B-day as a surprise. My husband was happy with quality of work done and his Cherokee looked shiny new inside & out...so happy husband happy wife.

Awesome service and job done on my car! Highly recommend this business for attention to detail,…read morecomplete hand wash and clay treatment as well as protective waxing job. And at an affordable price. I'll be able to continue to keep up my car with periodic waxes and cleaning at these more than competitive rates and to get such a thorough job done as well is just wonderful. Owner has special rates for "repeat customers" it seems, so that makes it even nicer and something I can count on.

Great experience from start to finish. Communication was easy and friendly, scheduling was smooth,…read moreand pricing was clear and fair. I booked a detail with carpet shampooing, and the work was extremely thorough. Seats, carpets, mats, dash, console, door panels, cupholders, and windows were all cleaned with real attention to detail. The car felt fresh, clean, and comfortable afterward. This was for my parents' car, and the goal was to make it nice enough that my mom would enjoy driving it again -- and she was genuinely happy with the result. Tony arrived on time, did excellent work, and made payment simple. I would absolutely use this service again and highly recommend it to anyone looking for quality detailing.

Great and thorough job by Jack and Donovan, lots of attention to detail and they took their time to…read moredo it right! My car looks fantastic, highly recommend them.

Based on the other reviews I was expecting my car to come out looking like new, but I guess the…read moreguys were in a hurry the day they did my car because quite a few things were missed. If this detailing service was $75-100 less expensive I would feel okay about the condition in which I recieved my car. Having spent what I did and then come to notice all the things that were over looked I feel like I got jipped.

Thank you Allan and team for taking care of us right before closing time. We had a busted window…read moremotor in our F150 and you at least got the window to close so our doggies and us wouldn't roast on the way back to Phoenix We also found out all the wonderful work you do for rescuing Dogs Love that!!! God Bless you From the Pet Friendly Realtor Bob & Maria Nelson

We were on a roadtrip in our VW Vanagon and something happened with the bearing for the clutch…read more Forgive me, I'm not a mechanic, but that's not the point. We called them from 2 miles away and they told us to bring it in. With my husband there explaining, and our regular mechanic on the phone, they fixed the issue and got us safely on our way. With a 1 yr old baby and all of our stuff packed, I was worried about having to stay somewhere, not having access to our stuff, and so on, but they got us going again and I am forever thankful that they fit us in. They were are very nice and so accommodating!

I had a great experience with One Stone Detailing. Caleb arrived on time to detail my Toyota…read moreHighlander. I have two golden retrievers. They travel a lot in the car, so it was in great need of detailing. Caleb has a can-do attitude and a very friendly demeanor. Most importantly, he did a very comprehensive, high quality detailing of the vehicle. It's like driving a brand new vehicle now. I will use One Stone again and highly recommend them to anyone who wants great service.

They did an awesome job. They were efficient and work area was kept clean and neat. Very…read moreunobtrusive team and job. Their work was as described and great value for service rendered. We only did the one time inside and outside window cleaning. We were not pressured to spend more money or purchase additional services.