First time visit to Venus Nails in Ramona
I paid for a gel manicure (and regular pedicure) two weeks ago.
One week ago the polish of one fingernail chipped, and the day I returned from my two-week trip, the polish of one thumbnail chipped.
Returned yesterday to ask for the chips to be filled in, considering the gel manicure lasted only one week.
I heard "Can I help you?" I asked, "Is Emily here?" She was the one who did my manicure. I didn't immediately realize it, but I was talking to Emily. Even though I was talking to her, she apparently didn't want me to know it or maybe she just wanted to make it difficult on me because she suspected a problem. I needed to ask, "Where is she?" I looked around the room. She didn't answer. I asked, "Are you Emily?" She then said yes.
After explaining the timeline and what I was requesting, I received a long, unintelligible response, but I was able to make out two things she said: 1) "You need to get them filled" as she pointed towards the bottom of my nails, which, yes, had grown in two weeks. I said, "I'm not ready for that. I would just like to have the chips filled." She repeated herself. I repeated myself. (And why would I want to do any filling from growth if the tips are chipping?) 2) "I didn't see you last." I told her she saw me last and first, because that was my first time there. She repeated herself and I repeated myself. Then I asked, "Don't you remember me?" She said "yes."
She called across the room to a colleague and they went back and forth in Vietnamese, so I wasn't able to understand what they were saying. Then the person she called to told me to find the color and sit down and she would be with me when she was done. Emily was with a customer and the first thing I said to both was "I'm sorry for interrupting."
I sat for 20 minutes with a bottle I had picked off the shelf and the book with the sample colors. Then I left the shop. I had to leave. Emily even finished with her customer while I was still sitting there, but I felt like she was ignoring me. Also, her demeanor was significantly different from when I met her two weeks ago. She was very friendly at that time and especially after I tipped her. I paid in cash and tipped in cash. But today she was cold, disinterested, and defensive.
In addition, the continuous up-selling she put me through while doing my nails was stressful and annoying. When I went for the mani-pedi, which was the day before my trip, I was already stressed out from preparations. So, except for one upgrade, I wasn't able to say no. I thought I could relax here, but, needless to say, that didn't happen.
In conclusion, the gel manicure lasted only one week, and the service I received afterwards was not only unprofessional, but also incredibly rude and arrogant. I don't believe they are interested in repeat business.
Unfortunately, I cannot recommend this establishment. I'm giving one star because I won't be back. Do YOURSELF a favor and look elsewhere. read more