I can't begin to express the extent of my love for this place. I started going to Skintopia over 9…read moreYEARS ago, so this re-review is long overdue. Skintopia is more than just a spa. Skintopia is a haven for all those who are weary/hairy/dry-skinned...WHATEVER you need, my girl Christina will hook you up. Facials, waxes, eyelashes, makeup, she does it all! I literally drive from Syracuse to Rochester every 8 weeks because I trust no one else with my Brazilian! 2 times in my life I went elsewhere and let me tell you, I'll make the drive to Skintopia now. Make an appointment, stop by, relax to the music, soft beds, heated towels, wonderful service, delicious complementary tea, and great company. You'll be hooked!!

Had my first facial at Skintopia.... This place is beautiful, and so relaxing!!! TESSA was amazing,…read moreand had the most incredible touch that transformed my skin from dull and dry to quenched, soft, and supple again. I would highly recommend this place to anyone looking for a fantastic facial, and relaxing experience!

This was my first time there and I was over the moon with the results!! I went there for a hair…read moreblowout and full face makeup. I had Amy and Dylan and I showed them a picture of what I liked and they delivered and made it 10x better. I am so happy with the results, I can not say enough good things about the salon and Amy and Dylan. They were so nice and professional and the salon was very calm, clean, and relaxing. I will for sure be coming back again whenever I have a big event and will recommend anyone there. Thank you so much for making me look and feel beautiful. I greatly appreciate it! -Kaitlin

First time customer and will definitely be coming back! Was in the area and called to see if they…read morehad any openings and last minute Maddie was able to squeeze me in, although she was done for the day. Not only did she cut my hair, she also blow dried and styled all for very a reasonable price! My hair is wavy and hard to manage and Maddie did a great job, already booked my next appointment!

I have been coming here for years. I have always had amazing service! The staff is AMAZING!…read more Today, I met with Mallory! She was so sweet and nice! My facial was amazing. Very relaxing. Just what I needed. I was recently diagnosed with breast cancer. As a result. I cannot get any injections, chemical peels, or anything that is not hydrating or natural, while in chemo. Which was a devastating blow to my confidence. I assumed that meant, I would look 10 years older, in a year. Also the chemo is making my face break out. Talk about a huge whammy! Mallory did a wonderful hydrating facial, with Papaya enzymes and lipids. My skin feels and looks amazing! This is now part of my regular rotation. Nothing zaps collagen from your face than chemo. I plan on living through this and fighting hard. But whether I end up in a coffin or continuing to live my best life. I still want to feel pretty. I have a membership through this business and it has been so worth it. Today my service was free. Just because they wanted me to feel pampered. Not only was it a sweet gesture, but smart business. Because now I've tried a new treatment, that I plan on doing on a regular basis. I have not had any injections in about 9 months. I put a picture of myself, so you can see how amazing they keep looking. Without any toxins, chemicals, or injections. This pic was taken after my treatment. No make up, filter free. I'm 55 years old. Still feeling confident, with breast cancer.

Getting preventive Botox here for years! Can't recommend enough! The staff is so friendly and place…read moreis beautiful inside!

I needed a blowout for a wedding and usually have a few trusted people I book with, but because of…read morethe holiday weekend and limited availability everywhere, I decided to give this salon a try after reading the reviews. The salon itself was nice and the staff seemed friendly. At first, everything seemed fine, and I clearly explained how I wanted my hair styled. I have a short bob that can be styled in a lot of different ways. When my stylist parted my hair down the middle, I got a little nervous but hoped it would turn out okay. The entire service was done with just a round brush and blow dryer. When she finished, I was honestly disappointed and told her so. The style made me feel like I looked like a little boy, and I said I could have achieved the same result myself at home. She responded by saying that's just how my hair responds, but I disagreed because I've had my hair styled many times before and know what it's capable of. (Basically I called BS) I even offered to show photos of previous blowouts I've loved. What I asked for was simple, some volume with a slightly sleek finish. I also mentioned that my hair can be parted in different ways. At one point she suggested curling it, but after later looking at the salon's website, I noticed they charge extra for flat iron or curling iron work, which may explain why it wasn't initially offered. To her credit, she did try to fix it, and it looked better, but overall I still wasn't very happy with the experience. I paid, tipped, and moved on, but for $45, I personally didn't feel it was worth it. Unfortunately, I wouldn't return.

Amazing hair stylists. I go to Gabby and she is my favorite plus Aveda products never dissapoint!read more

Kind staff. Visited to purchase a gift card. Recipient was excited to visit for a treatment.read more

Loudest "sanctuary" of any spa I've ever been to. Cell phones everywhere- even in sauna. Ughread more

I have been coming here since we moved here almost eight years ago. I like supporting a local small…read morebusiness. Usually I get a pedicure with Elizabeth and now I come for facials with Courtney. This might seem like an indulgence but after the summer I had I needed this. The facial she gives are fabulous, but the arm, shoulder and upper back massage it's a welcome treat and I usually sleep better after having this done. Staff who work here a so lovely and so are the owners. Make appointments kids

After several years of coming here, I still wouldn't go anywhere else. Yes, I could order online or…read morego to Sephora, but Waterlily and Sepora are worlds apart--and why not when we can support local--AND it's actually better?! First of all, the vibe is completely different. Waterlily is an old house that feels cozy and warm. All of their employees are so elegant and classy and have the utmost customer service at heart. They offer spa services, skin products from certain lines (can't say much about them as I haven't explored them really), and only Trish McEvoy and Laura Mercier make up. However, I love Laura Mercier, and a few Trish McEvoy items (on their suggestion) have become staples for me. I won't use this forum to talk about Laura Mercier, but it really is an excellent make up line. For me, I always like to try on new products or just test out some make up for fun when I go in to stock up on something I have run out of, and they are always happy to put something on me. Plus, every time I go, I learn a new technique of some sort. These ladies really know their stuff. It isn't like at Sephora where you get some high school girl who has only been using make up herself for like 2 years and may have managed to memorize a few key facts about the entire store since she's overwhelmed by the surplus of product lines and hasn't been around long enough to try 1/100 of them. The ladies that work at Waterlily are skilled make up artists and fans of make up. They have a strong knowledge of what works given your face structure, strengths and weaknesses, and how to apply the lines they sell. And they often have national make up artists come in. Oh, and also they keep a file on which products you ordered so if you wonder if this new shade will go with anything you have, they can just look it up and say "Yes, this will go perfectly with that cream shadow in x shade you bought" or if you come in for more concealer, but can't remember what color you are, they know. Very helpful! And some of them even remember my name! What store does that?? Recently, I've had a few issues with a certain product line and they are always good about returning or exchanging. However, know that they only offer store credit, not full returns, which is the only drawback of this store.

My experience with Alex has been wonderful. She is knowledgable, friendly and most importantly…read moredoes a fantastic job! I have been looking for a practitioner who specializes in this field and has a great deal of experience - She explained my options and the process and I am so happy with the outcome! If you are looking for someone you can trust to do a fantastic job and not just sell you on something then look no further! (her few days working in Canandaigua are a bonus as well)

I couldn't be happier with my experience! From the moment I walked in, I felt welcomed and at ease…read more Christy was not only incredibly knowledgeable but also took the time to thoroughly explain the process, answer all my questions, and ensure I felt completely comfortable before starting. The results are amazing -- natural, balanced, and exactly what I was hoping for. My lips look fuller but still very much me, which is exactly what I wanted. The procedure was virtually painless, and the care taken throughout made it clear I was in expert hands. The attention to detail, professionalism, and genuine care for clients really sets her apart. I'll absolutely be returning and would recommend them to anyone considering lip filler -- especially if you're looking for a subtle, natural enhancement done by someone who truly understands aesthetics.

Called this location around 5 PM to ask them if they can do a removal of gel X nails. I was told…read morethat they could. I made it to the location although they were very nice, the person they had remove my nails was not nice when it came to actually removing them. While they did cut the nails down (which I didn't mind), and they did soak the gel polish off, (which was normal), when he used the e-file, there were several times when he was filing that it started to burn, which means either he's filing my actual nail plate down too low or it's too hot. Imagine my surprise when I get back to my hotel, my nail beds are red and pink. I cannot put them under any sort of water or soap. Everything hurts! I got my nails removed to get them redone and now I can't get them redone because my nail beds are too thin. They are so painful and I'm so angry! I'm considering some sort of legal action!

The overall salon was clean, and when I walked in, I was greeted and set up quickly, but I was…read moredisappointed with my experience. I requested a solid baby pink dip powder, but the finish looked grainy under the top coat. At first, I wondered if it was meant to be sparkly. Since this was my first dip powder manicure, I asked if this was normal and was told it was. Afterward, I checked with friends and online; it turns out it's not. I've attached photos for reference. I considered returning to get it fixed, but found the staff dismissive and unfriendly. Maybe it was just an off day because they were busy, but I wanted to share my experience honestly with others.