Nothing like giving an hour of your day to get all the kinks worked out! We did a couples massage…read moreand Kate and Maria more than delivered. The massage we received was the best we'd ever had! You can feel how experienced these ladies are, making the entire process enjoyable and comfortable, but thorough as well. They sit down with you individually to discuss what maybe your trouble areas are or things to be made aware of. Afterward, we sat in a separate room and enjoyed tea and wine while we "woke up". The next day, we felt relaxed and refreshed!! We already booked our next appointment! Definitely worth a visit.

We got a couple's message for Valentine's Day and it was incredible! They went out of their way to…read moremake the experience special for us. Chocolates, wine, flowers, essential oils, hot stones, warm towels, an infrared sauna. I highly recommend it!

I live in Buffalo and make the drive here a few times a year to meet my best friend from Syracuse…read morefor a spa day. We usually do a package with massages and pedicures. The cost is pricey but then again, quality spa treatments usually are! The spa itself is a very relaxing place. The women's locker room is kept incredibly clean and is stocked with everything you need. I must say - the showers are the BEST showers you'll ever experience! Highly recommend using them after a massage. The staff is always friendly and there to help. Everyone from the front desk, to the treatment professionals, and even the support staff keeping the place clean and running are great. I highly recommend stopping in here for a day of pampering!

It's just not what it used to be...I was really hoping to have an opportunity to give a 5-star…read morereview, but unfortunately that won't be happening. My friend and I made appointments for a couples renewal massage after we both had received gift cards. While the robes and somd of the amenities are nice, the massage was really what I was there to enjoy. I was trying my best to not get upset (45, single mom of twin 2 year olds- I needed this break and massage) it just didn't hit the mark. I told the therapist I'd like it firmer and harder and not light touches and I think she must have thought I said the opposite- soft tickling type of massage and she didn't seem to want that style to change. Maybe she's knew but I have never gone up and down (being raised by her foot control) so many times in my life. Maybe she has back problems? My friend asked me afterwards why she was so loud (like I knew why? lol). Several times washing her hands and then threw the robe on my legs after the massage. Miss the exfoliating scrub at the end! Those were wonderful. While the after treatment room is nice, I'm sad to say, this just was such a disappointment. Hoping to have enough funds to give it another try at some point.

My experience with Alex has been wonderful. She is knowledgable, friendly and most importantly…read moredoes a fantastic job! I have been looking for a practitioner who specializes in this field and has a great deal of experience - She explained my options and the process and I am so happy with the outcome! If you are looking for someone you can trust to do a fantastic job and not just sell you on something then look no further! (her few days working in Canandaigua are a bonus as well)

I couldn't be happier with my experience! From the moment I walked in, I felt welcomed and at ease…read more Christy was not only incredibly knowledgeable but also took the time to thoroughly explain the process, answer all my questions, and ensure I felt completely comfortable before starting. The results are amazing -- natural, balanced, and exactly what I was hoping for. My lips look fuller but still very much me, which is exactly what I wanted. The procedure was virtually painless, and the care taken throughout made it clear I was in expert hands. The attention to detail, professionalism, and genuine care for clients really sets her apart. I'll absolutely be returning and would recommend them to anyone considering lip filler -- especially if you're looking for a subtle, natural enhancement done by someone who truly understands aesthetics.

I am giving this a 5 because this has been my spa for the last 3 yrs. I feel very attached to this…read moreplace. I go to Amanda for my facial. She's so awesome. We chitchat while on the facial because I just can't stop speaking. Their facial products are great. I have sensitive skin and my skin has never broken out. Their hair dressers are also very experienced. N very friendly. I was very attached to mine but she left 2 months back:(. I am good with my replacement. Again , never had issues with their hair products. I feel comfortable with their massages as well. Very experienced folks. Since I have a cervical condition, I can't do hard strokes near my neck region and the person gets that. I look forward to my monthly visits. As a (legal )immigrant, I guess we get that comfort levels when we see familiar faces as we don't see our families back home. That's my deep thought here.. I cannot vouch for any treatments bec I haven't got any here. Just facials, hair highlights, cuts, root touch up and massages are great!!

So tbh I'm a bit frustrated & taking a moment to share my thoughts~ Have been going here for a bit…read more& from the start always shared that I prefer my hair "smooth/straight" & not voluminous whatsoever. Surely realize that it takes a minute/a few appts. to gel/get the feel for what the customer really prefers. After arriving home this last visit I'm annoyed b/c after stating I was growing my hair out/wanting it longer here I am again back to where I have it too short & back to the drawing board of letting it grow out. Icing on the cake was being told prices increased at checkout/no info. ahead of time although this appt. was booked months ago, but, apparently the prices increased "last month". Just frustrated.

I have been coming here since we moved here almost eight years ago. I like supporting a local small…read morebusiness. Usually I get a pedicure with Elizabeth and now I come for facials with Courtney. This might seem like an indulgence but after the summer I had I needed this. The facial she gives are fabulous, but the arm, shoulder and upper back massage it's a welcome treat and I usually sleep better after having this done. Staff who work here a so lovely and so are the owners. Make appointments kids

After several years of coming here, I still wouldn't go anywhere else. Yes, I could order online or…read morego to Sephora, but Waterlily and Sepora are worlds apart--and why not when we can support local--AND it's actually better?! First of all, the vibe is completely different. Waterlily is an old house that feels cozy and warm. All of their employees are so elegant and classy and have the utmost customer service at heart. They offer spa services, skin products from certain lines (can't say much about them as I haven't explored them really), and only Trish McEvoy and Laura Mercier make up. However, I love Laura Mercier, and a few Trish McEvoy items (on their suggestion) have become staples for me. I won't use this forum to talk about Laura Mercier, but it really is an excellent make up line. For me, I always like to try on new products or just test out some make up for fun when I go in to stock up on something I have run out of, and they are always happy to put something on me. Plus, every time I go, I learn a new technique of some sort. These ladies really know their stuff. It isn't like at Sephora where you get some high school girl who has only been using make up herself for like 2 years and may have managed to memorize a few key facts about the entire store since she's overwhelmed by the surplus of product lines and hasn't been around long enough to try 1/100 of them. The ladies that work at Waterlily are skilled make up artists and fans of make up. They have a strong knowledge of what works given your face structure, strengths and weaknesses, and how to apply the lines they sell. And they often have national make up artists come in. Oh, and also they keep a file on which products you ordered so if you wonder if this new shade will go with anything you have, they can just look it up and say "Yes, this will go perfectly with that cream shadow in x shade you bought" or if you come in for more concealer, but can't remember what color you are, they know. Very helpful! And some of them even remember my name! What store does that?? Recently, I've had a few issues with a certain product line and they are always good about returning or exchanging. However, know that they only offer store credit, not full returns, which is the only drawback of this store.

I love this location. I had a membership for a little over a year, but had to stop it due to…read morefinances. It was $50/month for either a 60 minute massage or 60 minute facial once a month. Students loans kicked in so ... I decided to use that $50 elsewhere. They have an online booking system, which is super convenient. I've gotten fantastic facials here from 2 different women. Robert usually did my massages, and he was always great. I have gotten massages from other therapists that weren't that great unfortunately. Front desk is always super nice, and no one is pushy about making you buy things. I feel like the prices are decent, though I'm sure Groupon could offer a cheap service somewhere else.

I went there because I was given a gift card. They are way overly priced and my…read moremasseuse seemed like she didn't have very much experience. I didn't feel like I had just gotten a massage when I left. They were also very pushy about signing up for a membership when I cashed out. Save yourself $100 and go to Eastview mall and get a massage for $35. The mall massage was a hundred times better.

Kind staff. Visited to purchase a gift card. Recipient was excited to visit for a treatment.read more

Loudest "sanctuary" of any spa I've ever been to. Cell phones everywhere- even in sauna. Ughread more

What a unique concept! A peaceful place to experience a fully customizable, zero G, high end…read moremassage chair experience. It was brightly lit with lots of natural light upon entering, and the front desk staff were extremely attentive. As I was completing my customer form on the provided iPads, I was able to experience the vibrating foot machine. It was a nice touch while I was waiting my turn for the chair experience. It helped me relax and get into the mood right away. When it was my turn, I was taken to the back room, which was even more relaxing. It was dimly lit with a beautiful waterfall towards the back wall and private massage rooms throughout. My massage room had the chair and space for me to place my personal items. It also had an air purifier, which I appreciated, as I am very sensitive to dust. The massage chair can seem quite intimidating when you first look at it, but the staff was very helpful in explaining exactly what it does to ease any apprehension. They were also very good about answering all of my questions! The massage experience itself was very pleasant and relaxing. It moves you forward, then tilts you slightly backward for a zero G feeling. Then it calibrates to your size and begins the massage. It does your feet, legs, bottom, back, head, neck and arms. Massages take about 20 minutes. I chose the light setting and that was perfect for me. My upper shoulders always get very tight in this massage help loosen them. I felt relaxed and renewed when it was done. This concept is perfect. If you're looking for a quick, quality massage that won't take up too much of your time. As I was leaving, I was able to chat with the owner, and he was extremely focused on wellness, relaxation, and customer satisfaction. I would highly recommend Tranquillity Now. Give it a try!

I absolutely love Tranquility Now! I was so cold. My muscles and body were so tense and stiff…read more After spending some time at Tranquility Now, I am back in the car, I feel amazing, and I'm ready to push through the rest of my day!

Awesome therapy and fair price Super clean and organized…read moreInwioo definitely be back next trip

I highly recommend this spa. They are not super fancy like some other spas, but that is probably…read morehow they keep their prices reasonable. I have tried fancy places and spent a lot of money to walk out unhappy. I'm always happy and relaxed when I leave here.

Update: 2024: Co-owners Ali & Cindy continue to do a wonderful job. I highly recommend their Spa…read more Their new massage therapist, Tina is extremely good. My Earlier Review: Co-owners, Ali & Cindy opened up this location shortly after the pandemic. The rooms are spacious and always have soothing music in the background to help calm your spirit. I find the staff to be very professional and client oriented. Cindy and Ali are great massage therapists. If I walk in tired and stressed, I always walk out feeling relaxed and refreshed. I try a different masseuse each time to get exposed to a diversity of massage techniques. I highly recommend Relaxation & Health Spa.

Has changed since former co-owner Ali left Massages are not as good and relaxing more about the…read moreHPE! Last lady was only about the back area and not much else then the legs have not been back since in about a month! Will not recommend to anyone anymore unless they change their massage techniques! Good Massages then you get good tip!