I have been a patient of Dr. Duffy for several years. She is wonderful, very thorough and she takes…read morethe time to answer all my questions. She has done many biopsies for me and removed concerning moles, etc. I appreciate that she takes the time to explain everything she is going to do, and reassures me when I am nervous. I highly recommend her, and I have never had any issues with that office.

I normally do not like to complain, but this issue has to be heard. I was prescribed a medication…read morein February- that needed a PA ( pre- authorization) from my insurance, this is a very simple process, i even gave them the direct # and fax # to my Insurance as my Insurance was waiting for Docu and ready to Approve it. A peron at Genesee Valley Derm first name startig with a J, kept sending the documents to Noble Health Services which is a pharmacy, (who are 3 hours away) AND NOT my insurance, she did this 3xs, even after i called their office and told them again 3xs ...they need to call my insurance she even sent me a message in my PortaL assuring me that she sent the docs to my ins and had tge audacity to blame them, for the delay, been with this Insurance for 14 and NEVER had a problem. So after 4 wKS of this Necessary stress, ihad to call Noble Health services and cancel the prescription and Have GVD finally send the RX to my Pref pharmacy! Whats alarming is that this is a MEDICAL OFFICE????

I've had laser hair removal by Jill and she is wonderful! She's very knowledgeable in this field…read moreand she made me feel comfortable before/during/after appointment. I highly recommend her!!!

Jill provided me with multiple amazing services. First she shaped and waxed my desperately sad…read moreeyebrows. Then she performed the Awaken Signature Treatment facial. She took her time and almost put me to sleep between the cleansing, exfoliating, massaging and moisturizing. We wrapped up my services with a brow tint. My brows look incredible and my skin is literally glowing. Jill is a consummate professional and empathetic provider. Thank you so much!!

Can not say enough amazing things about the work my hairstylist Lenzie does on my hair. As someone…read morewho moved here from another city, it took me three years to find someone I could trust. Having naturally curly, thick hair it is hard to find someone who knows how to cut it right and not look uneven. Not only am I her client my wife is too and we would not have it any other way. Lenzie is kind, funny and helpful and offers suggestions when I am looking to try something new. She also handles my hair dye and root coverage. I highly recommend you check her out! I have included pictures to show off her work!

First time here a received a gift card. Easy to book appointment online. Even though I had a gift…read morecard I still had to reserve my appt by keeping a credit card on file. Arrived 15 mins early and walked into bouquet that sells products and clothes. I was escorted to a set of chairs to wait for my time. I was seated in a high traffic area that everyone walks by. I waited 20 mins in the chair. Was not offered anything to drink. Another lady came in and the tech said let me get you a glass of wine. No one even acknowledged that the tech was running late. Upon entering the pedicure/nail area I noticed it was a very loud environment. For $60 for a pedicure I expected more. Asena was friendly but you can tell either she was rushed or new. I had quit a bit of dead skin around my cuticles still after and had to ask her to do it again. I was then placed under a fan which didn't cover all my toes to dry and was blowing cold air. I saw a dryer open and asked to move under it and it had heat. I didn't noticed the spa music playing at all until I was getting ready to leave as that is how noisy it was.

I really like this place. They are very friendly, accommodating and I'm extremely impressed with…read morethe owner. She is very business Savvy. The rate which the place is growing is impressive. I have been going for sessions for about a year. I started bringing my mom too. I have recommended them to several people. I had laser done, but it doesn't deal with fine, facial hair or gray hair. So I switched from laser to electrolysis' and even tho results are slower. They are much more successful. Also I could speed up the process, but I don't like to go for longer than 30 minutes at a time. I did my eyebrows, so no more threading, chin, upper lip, and will be staring bikini area soon, before moving on to underarms. I hate shaving and the prices here are reasonable.

Incredibly unprofessional, owner will regularly vent her incredibly personal relationship problems…read moreto clients without asking and will snap at a moment's notice. This place spaces out appointments in such a way that it maximizes pain and money spent. It took years to achieve very little results for much more money than other places. Would give 0 stars if I could--STAY AWAY!!!!!

Love them!! I had laser hair removal done about 5 years ago at a different salon which had me…read moreholding back tears, I was ready for that same kind of pain but the laser they have here barely hurts (mind I had my underarms done). Erin was such a sweetheart and the inside is very clean and professional, I will be coming here for all my laser needs from now on!

Love this place and everyone who works there is fantastic! I love the atmosphere. Very relaxing!read more

Went here for laser treatments for hair removal. Even though I only went a handful of times (was…read moreusing a Groupon for a trial run), I saw a lot of the reduction I was hoping for! Beyond that, the setting was nice and clean. Staff were friendly and my technician remembered me and what was happening in my life even when I was only coming in once every two months or so! They were also very understanding and easy to reschedule with on the many, many occasions my fluctuating work schedule or family emergencies made me suddenly unavailable. Many thanks and best wishes to the staff!

Laser Skincare of Rochester is beyond amazing. Melissa, has been doing my treatments & she is…read moresweet, kind, and very knowledgeable about the various treatments. Every single treatment I have received so far has been nothing less than amazing. Clean and courteous environment both prior to as well as during the pandemic. They are very mindful to ensure safety not only for their clients but for everyone, and that's reassuring. The owner, Monica, is also very sweet and extremely knowledgeable. Their years of experience and expertise make me feel so at ease. I will continue to come and support these amazing ladies and refer as many family and friends as I can. Thank you ladies for all you do.

I have been coming here for years. I have always had amazing service! The staff is AMAZING!…read more Today, I met with Mallory! She was so sweet and nice! My facial was amazing. Very relaxing. Just what I needed. I was recently diagnosed with breast cancer. As a result. I cannot get any injections, chemical peels, or anything that is not hydrating or natural, while in chemo. Which was a devastating blow to my confidence. I assumed that meant, I would look 10 years older, in a year. Also the chemo is making my face break out. Talk about a huge whammy! Mallory did a wonderful hydrating facial, with Papaya enzymes and lipids. My skin feels and looks amazing! This is now part of my regular rotation. Nothing zaps collagen from your face than chemo. I plan on living through this and fighting hard. But whether I end up in a coffin or continuing to live my best life. I still want to feel pretty. I have a membership through this business and it has been so worth it. Today my service was free. Just because they wanted me to feel pampered. Not only was it a sweet gesture, but smart business. Because now I've tried a new treatment, that I plan on doing on a regular basis. I have not had any injections in about 9 months. I put a picture of myself, so you can see how amazing they keep looking. Without any toxins, chemicals, or injections. This pic was taken after my treatment. No make up, filter free. I'm 55 years old. Still feeling confident, with breast cancer.

Getting preventive Botox here for years! Can't recommend enough! The staff is so friendly and place…read moreis beautiful inside!

Staff was always nice. However, I paid over $2,000.00 for under arm and bikini line. ZERO lasting…read moreeffects. When I emailed customer service, they called back and said I would just have to pay more for the additional treatments. Would NOT recommend wasting your money.

I arrived on time for my scheduled appointment when the very rude secretary informed me that I…read morecalled a week before and canceled my appointment. I informed her that I did not call and cancel my appointment on the stated date or any date for that matter. I also informed her I drove an hour to get to this appointment, she proceeded to tell me I must have forgotten I canceled it and they could not see me. I could wait in the waiting room and they would squeeze me in when they could but no estimate on how long I would have to wait. She did not apologize once and stated "I have kids I have no patience for this kind of thing". I then asked to speak to a manager who was unavailable so I asked if she could call me when she had time, it's been 4 months now she still hasn't called me. I then called cooperate who assured me they did not have an incoming call from my number on said date. I asked someone from cooperate management to call me I was assured someone would call me, again it's been 4 months and still nothing. This was the Rochester location. I have been to this location several times before this with no issues but this was very disheartening. Very sloppy business practice, not customer focused. Would not recommend!!

I went to Ultimate Beauty Laser Spa starting in 2023 for a consultation around the holidays. This…read morewas after I had met with other laser spa's and had awful experiences (either extremely overpriced or not friendly at all). Once I met with Alice, I immediately felt comfortable and decided to begin my laser treatments. I started in early 2024 and completed about 7 treatments, it was the best decision ever! I have continued to be amazed by the results, but also amazed with how lovely Alice is. She is caring, knowledgeable, easy to schedule with, and overall, just a great person! She made the whole process easy and comfortable. I have suggested many friends and family to her because my experience was so positive. I am so happy I made the decision to go with Ultimate Beauty Laser Spa and I would highly suggest going!

I've had repeated treatments that caused my skin to pimple and blister. When mentioning to the…read moreowner or her office manager Lori they said it was normal. I have hyper pigmentation marks on my skin and not to mention hair growth is still on my face. I highly doubt I will return even though I can for maintenance.

I have been going to Vickie for years. She waxes and shapes my eyebrows perfectly. I also used to…read moreget electrolysis on my facial hair from her, but over the years she has succeeded in reducing it so there is only one or two hairs every once in a while. Thank goodness. Vickie is thorough. She is polite. She is caring. She is kind and gentle. I think most clients end up calling her a friend. I know I do. I would never trust anyone else work on my face but Vickie. Her prices are affordable because she wants everyday people to be able to afford to take care of their skin. She isn't looking to get rich. She is extremely knowledgable about skin care and truly wants you to look your best.

I've only done electrolysis twice now, and this is my first time with Vickie, but I'm impressed…read more The first time it got red and bumpy afterward, so I decided to give Vickie a try. Vickie got a lot done in a short period, and my skin is looking great. She has a very light touch. Vickie was friendly and ​cheerful and was happy to work with me on arrangements and scheduling. I would gladly recommend her to anyone.