Im outside, was playing with my hair, and just remembered an awful experience I had here. It still…read morehaunts me, I guess. I once spent $50 on a double French braid here, as a way to manage my hair on a camping trip. The stylist, for one, was miserable, like my request was a burden to her, and two, she didn't use any product. Not a single one. I had to take the braids out within an hour because they looked so bad. I ended up paying a random person on the street $10 to re-braid my hair with love light and product, and it was gorgeous.

Such lovely staff ! Everyone here is so kind and caring. When you walk in it's like a warm hug. I…read moreabsolutely loved my stylist Kenzie and would highly recommend. It's super hard to find someone in the area that won't fry blonde hair . She knows what she's doing !! Look no further for a salon that not only cares but does a phenomenal job at what they do !

I've had laser hair removal by Jill and she is wonderful! She's very knowledgeable in this field…read moreand she made me feel comfortable before/during/after appointment. I highly recommend her!!!

Jill provided me with multiple amazing services. First she shaped and waxed my desperately sad…read moreeyebrows. Then she performed the Awaken Signature Treatment facial. She took her time and almost put me to sleep between the cleansing, exfoliating, massaging and moisturizing. We wrapped up my services with a brow tint. My brows look incredible and my skin is literally glowing. Jill is a consummate professional and empathetic provider. Thank you so much!!

I went to Ultimate Beauty Laser Spa starting in 2023 for a consultation around the holidays. This…read morewas after I had met with other laser spa's and had awful experiences (either extremely overpriced or not friendly at all). Once I met with Alice, I immediately felt comfortable and decided to begin my laser treatments. I started in early 2024 and completed about 7 treatments, it was the best decision ever! I have continued to be amazed by the results, but also amazed with how lovely Alice is. She is caring, knowledgeable, easy to schedule with, and overall, just a great person! She made the whole process easy and comfortable. I have suggested many friends and family to her because my experience was so positive. I am so happy I made the decision to go with Ultimate Beauty Laser Spa and I would highly suggest going!

I've had repeated treatments that caused my skin to pimple and blister. When mentioning to the…read moreowner or her office manager Lori they said it was normal. I have hyper pigmentation marks on my skin and not to mention hair growth is still on my face. I highly doubt I will return even though I can for maintenance.

I was a little nervous to visit due to previous reviews. But to my surprise the service was great…read more The staff at the front desk were very friendly, the nurse who brought me back listened to exactly what was wrong. And when I was seen by the nurse practitioner, she was friendly and knew just what was wrong and wanted to make sure I no longer had discomfort. The waiting room was quiet and clean. And smelled really nice.

I went in for eczema on my body. They took a slice (biopsy) from my leg and gave me cream. I went…read moreback to have the stiches removed and was told it was infact eczema . Three months later I received a bill from a collection agency!!! Thanks for ruining my credit, which was excellent. Next time trying sending a bill to me before sending to a collection agency. I will never go back again.

Love them!! I had laser hair removal done about 5 years ago at a different salon which had me…read moreholding back tears, I was ready for that same kind of pain but the laser they have here barely hurts (mind I had my underarms done). Erin was such a sweetheart and the inside is very clean and professional, I will be coming here for all my laser needs from now on!

Love this place and everyone who works there is fantastic! I love the atmosphere. Very relaxing!read more

I have been coming here for years. I have always had amazing service! The staff is AMAZING!…read more Today, I met with Mallory! She was so sweet and nice! My facial was amazing. Very relaxing. Just what I needed. I was recently diagnosed with breast cancer. As a result. I cannot get any injections, chemical peels, or anything that is not hydrating or natural, while in chemo. Which was a devastating blow to my confidence. I assumed that meant, I would look 10 years older, in a year. Also the chemo is making my face break out. Talk about a huge whammy! Mallory did a wonderful hydrating facial, with Papaya enzymes and lipids. My skin feels and looks amazing! This is now part of my regular rotation. Nothing zaps collagen from your face than chemo. I plan on living through this and fighting hard. But whether I end up in a coffin or continuing to live my best life. I still want to feel pretty. I have a membership through this business and it has been so worth it. Today my service was free. Just because they wanted me to feel pampered. Not only was it a sweet gesture, but smart business. Because now I've tried a new treatment, that I plan on doing on a regular basis. I have not had any injections in about 9 months. I put a picture of myself, so you can see how amazing they keep looking. Without any toxins, chemicals, or injections. This pic was taken after my treatment. No make up, filter free. I'm 55 years old. Still feeling confident, with breast cancer.

Getting preventive Botox here for years! Can't recommend enough! The staff is so friendly and place…read moreis beautiful inside!

I had a great experience with Dr. Lopez. I walked in to a great atmosphere and was greeted right…read moreaway. There was very little waiting time and communication regarding my appointment was prompt. Thank you to the team that works at this spa!

I will never go back there again! I was just treated so rudely by the esthetician, Jody that works…read morethere. I have only seen her twice and this time was definitely my last! I am an esthetician as well and would never have treated a client the way she did with me. My appointment for a facial and laser treatment was at 1:30pm and I tried calling around 12:15pm to say that I would be late by 10 minutes or so. When I called it was automatically sent to a message stating that the office is closed during the lunch hour between 12 and 1pm and unfortunately there was no ability to leave a message to communicate that I would be late. Then I tried around 1:15pm and then again at 1:25pm. Again no answer and the same recording of the office being closed for the lunch hour between 12 and 1pm. When I arrived at 1:40pm I checked in with the friendly receptionist who smiled and said that she would let Jody know I was here. I told her I tried calling several times to let them know I would be late but wasn't able to get through. When Jody came to pick me up and bring me into the room I asked if we were going to do the facial first or the laser? She looked at me and said in a very condescending voice that I was late and there wasn't time for a facial. I tried explaining that I called and couldn't get through and she didn't seem to care. When she came back into the room she scolded me and said, "Shame on you!" you should know better! You're an esthetician and shouldn't be late! I again tried to explain that I called and couldn't get through to notify her and apologized when she rudely cut me off and said that I was late the last time! ( and if I was I know it wasn't more than 5 minutes) She then went on to state how valuable her time was and she doesn't appreciate it being wasted! At this point I felt like I wanted to cry!!! I couldn't believe this was actually happening. I was about to get up and leave, but I knew this would be my last treatment , so I just laid there and could barely even say anything to her after that! She made me feel so uncomfortable and belittled me as well! I couldn't wait until the treatment was over. I think she deliberately cranked up the machine on my underarms because they were burning! And she must have realized she was doing it because she asked if I needed ice-packs for them!!! I've never been asked that for previous sessions nor did I ever experience the "burning". I told her it felt very hot and she said it's because she had to change the setting because I was "tan". I went tanning once 3 weeks ago without lifting my underarms and not for very long. She explained that it still creates melanin in the skin even if it's not directly exposed...even as an esthetician I had a hard time believing that! I started using some of the skin care products from there and used to have facials from the previous esthetician, Vivian. That's who started my laser too. She was wonderful, but moved to Florida. I also work at a very nice high end spa and it's not a medical facility so there were MANY clients I could refer for laser and other medical spa treatments. Well not anymore!!! I LOVE Q the medical spa at Lindsay House for medical spa treatments and will continue to go there for further treatments and send my clients there as well! I figured I would try the new girl out after Vivian left because the location was convenient and I needed to finish my laser package I purchased but she has totally ruined it for me and I will NEVER be back. Being in the service industry you are to treat your clients with respect at all times! People have choices where they wish to have treatments done and are spending a lot of money too! I have clients that run late and some that are perpetually late, NEVER do I make them feel bad or scold them about timing. You simply shorten their service or say in a very nice way that you are booked back to back and unfortunately won't have time. If I treated my clients the way she just treated me I don't think they would ever come back and I wouldn't have much of a clientele!

I get my nails done by Tohnnie Smock - she's the best. I've had nails on and off for years and one…read moreof my anxiety's with nail appointments is getting burned by a tool or little cuts by filing on my skin too hard as that happened a lot at past nail salons. Not once has that happened with her because she takes her time. She also uses colored acrylic powders which I love so I can just have a quick clear gel coat added and it looks great! My favorite color is "p3" by Tammy Taylor (as seen in photo!) it's the perfect healthy, bright pink that I always wanted but could never achieve elsewhere. If you're looking for a new person to start your nail journey with, book with Tohnnie & you won't be disappointed. Especially if you want embellished, creative designs and unique colors! Tell her I sent you! :)

I was told about nail artist Tohnnie Smock several years ago. So one day I made an appointment and…read morehave never went anywhere else and that was close to 2 years ago. Tohn is amazing at what she does and I love it. I have never had a disappointing experience. I always get compliments on my nails everywhere I go. I let her have artistic expression when it comes to them, be it color or design. Her freehand designs are the best in Rochester. I suggest you book with Tohnnie Smock on styleseat.com, you won't be disappointed. Tell her I sent you.

I found Green Tea Esthetics on Instagram and I'm so glad I did! Grace offers customized facials for…read moreany skin type, and truly cares about fitting the facial to the individual. I've had two signature facials so far, and provided Webster doesn't enter the Covid orange zone, I plan on getting them regularly. Speaking of Covid, safety protocols are strictly followed. Wait in your car until your appointment time, when Grace will meet you at the front door. Hand sanitizer is provided, and Grace wears both a mask and shield during the facial. I was so relaxed during my last appointment, I fell asleep (and that does not happen easily for me). Readers with disabilities - the salon is located on the second floor with a relatively steep stairwell and no elevator.

Best facial by far! Best quality products. Always feel so relaxed and comfortable. Can't wait to…read morevisit the new location.