I needed a blowout for a wedding and usually have a few trusted people I book with, but because of…read morethe holiday weekend and limited availability everywhere, I decided to give this salon a try after reading the reviews. The salon itself was nice and the staff seemed friendly. At first, everything seemed fine, and I clearly explained how I wanted my hair styled. I have a short bob that can be styled in a lot of different ways. When my stylist parted my hair down the middle, I got a little nervous but hoped it would turn out okay. The entire service was done with just a round brush and blow dryer. When she finished, I was honestly disappointed and told her so. The style made me feel like I looked like a little boy, and I said I could have achieved the same result myself at home. She responded by saying that's just how my hair responds, but I disagreed because I've had my hair styled many times before and know what it's capable of. (Basically I called BS) I even offered to show photos of previous blowouts I've loved. What I asked for was simple, some volume with a slightly sleek finish. I also mentioned that my hair can be parted in different ways. At one point she suggested curling it, but after later looking at the salon's website, I noticed they charge extra for flat iron or curling iron work, which may explain why it wasn't initially offered. To her credit, she did try to fix it, and it looked better, but overall I still wasn't very happy with the experience. I paid, tipped, and moved on, but for $45, I personally didn't feel it was worth it. Unfortunately, I wouldn't return.

I visited for the first time last night an hour before close. I was getting a long hair cut with…read morelayers and adding face-framing bangs after growing out my bangs the past two years. (I also have an important event in a few days, so I was nervous about trying a new stylist.) I've always loved Aveda salons, so I booked with Lisa, a master stylist. Right out of the gate, the entire staff was not only tolerant of my service dog but welcoming. ‍ I typically bring a padded mat for him, but we were crunched for time getting there after work. I didn't mention his mat, but they automatically offered to bring my dog a towel to lay on, which he loved. Lisa asked many clarification questions as to the look I was going for. She let me show her pics and describe my experience with my natural waves and certain products. She told me we would take off the majority of the bangs and then come back after she'd cut the back. Aside from adding subtle layers, I asked her to take off very little length. She listened, which is not ways the case with stylists as we all well know! She then made three passes at my bangs based on not wanting to take off too much. I really appreciated her level of care, empathy, and patience with my service dog and me. I also discussed starting demi coloring with her and asked several questions about products she used to style my fresh cut. I loved how she didn't push products on me like some people do. She was all about making me comfortable Nd happy! Needless to say, she's my new stylist, and I can't recommend her enough!

I needed new stylist and tried this salon. Very friendly and hospitable, decorative disco balls…read moreand coffee as well! Easy to make appointment and extremely attentive to low maintenance haircut request. Fabulous!

I've been going here for years! Kristin and Kiersten are SO lovely! They really go out of their way…read moreto think about what would make each person comfortable in their space, on top of doing amazing work

Kind staff. Visited to purchase a gift card. Recipient was excited to visit for a treatment.read more

Relaxing Scott did my massager and I always ask for him when…read moreI come here to get a massage! He knows exactly what to work on and how much pressure to use. Very professional and listens to your needs. Sanctuary is a nice place to relax afterwards. Facility seems fairly clean. There are lockers to store your valuables. Will return here again and again.

I have fine wavy hair. Lyndon is THE only person I have found who can style my hair in any style…read moreI ask him to. I moved and I miss him terribly. When I'm home I always make an appointment to get the best care for my hair.

My review is mostly for their newest aesthetician, Cidy. I'd been seeing her at a previous spa and…read morefollowed her on her newest venture. She is quick and thorough at waxing. Could you ask for more? Actually, you can! She will remember anything you tell her and you just continue the conversation at each visit. I'd give her 1 million stars if I could. In terms of the spa itself, I've only been once, but I'm impressed. It's located in a great big old victorian house that still has a lot of it's charm. I probably won't go for anything but waxing from Cidy, but it seems like they have a great operation. Their prices are competitive and they hire only the best, as evidenced by Cidy. Give them a try!

I have been coming here for years. I have always had amazing service! The staff is AMAZING!…read more Today, I met with Mallory! She was so sweet and nice! My facial was amazing. Very relaxing. Just what I needed. I was recently diagnosed with breast cancer. As a result. I cannot get any injections, chemical peels, or anything that is not hydrating or natural, while in chemo. Which was a devastating blow to my confidence. I assumed that meant, I would look 10 years older, in a year. Also the chemo is making my face break out. Talk about a huge whammy! Mallory did a wonderful hydrating facial, with Papaya enzymes and lipids. My skin feels and looks amazing! This is now part of my regular rotation. Nothing zaps collagen from your face than chemo. I plan on living through this and fighting hard. But whether I end up in a coffin or continuing to live my best life. I still want to feel pretty. I have a membership through this business and it has been so worth it. Today my service was free. Just because they wanted me to feel pampered. Not only was it a sweet gesture, but smart business. Because now I've tried a new treatment, that I plan on doing on a regular basis. I have not had any injections in about 9 months. I put a picture of myself, so you can see how amazing they keep looking. Without any toxins, chemicals, or injections. This pic was taken after my treatment. No make up, filter free. I'm 55 years old. Still feeling confident, with breast cancer.

Getting preventive Botox here for years! Can't recommend enough! The staff is so friendly and place…read moreis beautiful inside!

I have been going to Carrin for massage for a few years now, and there has not been a single…read moredisappointing experience. She listens to you and caters massage experience based on your needs and requests. She has also proven to be a great resource when it comes to providing any skin related advice. She is always willing to work with your schedule and is extremely responsive to any queries. Would highly recommend her!

Best massage I've received in my travels. Very professional and asks the questions and checks in to…read moremake sure to get any effected areas. Would definitely return whenever I'm in the area

At one point I remember mumbling in my relaxed state...."my face feels like one of those peppermint…read morepatty commercials" invigorated and fresh. With over 20 years of experience as an esthetician, Melanie was fabulous. She let me know what she had in mind for my skin that visit and what her thoughts were for my next two visits in my resurfacing three visit package. I also like dermalogica, which is a brand of products she uses. Although I trust theses products, they are only as good as the professionals using them. She also didn't try to sell me any products. Along with all the attention to my face, she performed the wonderful arm massage and mummy wrapped my feet in hot towels. I can't wait to go back.

This woman is amazing and gifted. She has helped me release toxins and toxic feelings, helped me…read moreopen up to a beautiful stronger new me. I can't say enough good things about this beautiful lady.

I've been going to Metro since they were on Gibbs St. I originally went because I have curly hair…read moreand had been all over town looking for someone who knew about curly hair. Not so easy. Stefania (Metro owner) was the only stylist I could find that was able to help. That was many years ago. The new place on University is beautifully appointed and the service is always wonderful. Stefania and her crew bend over backwards to please. After the winter lockdown of 2020 my roots grew in so much I decided to 'just embrace the gray'. My hair is not a pretty shade of gray however. Stefania now adds just the right amount of color to make it attractive. I'm very happy with it. Before Metro I had been all over town looking for someone who could 'do it right'. Once I found Metro, I never had to go anywhere else. I highly recommend giving them a try.

I purchased one of their products and later realised I had the same one and wanted to return it…read more They did not tell me their products have a no return policy at the time of purchase when I got it. I did not open or use the product. Then I went to return it and they stated due to covid they do not do returns. I find this surprising as if they really cared about the pandemic they should have a mask policy in place and other protocols. In summary, I would not make purchases here as their products are overpriced and they have a no return policy that is not told to you until you try to make a return.