Yes, the waitress was very busy with a couple of larger groups. She managed to seamlessly make us feel like we were her only customers. I order a special bourbon to start. She was not sure if they were still serving it she said. In 2 minutes she returned with our drinks. The rest of the evening and food was excellent. read more

I was able to get right in with Stephanie for a facial. She was kind, gentle, and very thorough. We are going to meet again and start talking about a skin care regimine. Thank you! read more

Absolutely love coming to Monroe MedSpa! The staff is super friendly and my results are always amazing. Emma is the best- definitely book a service with her. She's extremely knowledgeable, patient, and welcoming. Highly recommended booking your next service with Emma at Monroe MedSpa read more

Emma is the best! Had a great experience with her, she's extremely knowledgeable and felt as ease for my first time getting Botox.

I was interested in going to Monroe Med Spa so I put my info in online and received a text. I corresponded with Brittany and was told I'd get a call. Shortly after I received a call from a "Brittany" who quickly realized I was not close to her location so the moment she said "oh, you're closer to a different location," she hung up, without a goodbye or nothing- and she didn't even ask me my location. I called back immediately and someone else answered and said that "Brittany is on the phone and will call you back as soon as she can." She must've immediately hung up on me and called someone else or was avoiding me because she hung up on me- suffice it to say I never got a call back. And it's been a week or two now. If the reviews are true and Monroe Med Spa is a great place to go, it sounds like Brittany needs a new job or some lessons on how to gain customers, not scare them away. Very disappointed with you Brittany and Monroe Med Spa for letting her do that. I even told the other lady she hung up on me and she's like "oh." I will definitely not be going Monroe Med Spa now, I plan to go to Q the Medical Spa. I want to feel welcomed, respected and even if it was the wrong location she could've connected me to the right one or at the very least said good bye. read more

I had the best experience here with Emma!! She's so talented and makes you feel knowledgeable and comfortable with your procedure. I had chin filler and Botox done and had amazing results for both. Definitely recommend, I basically fly here from California to see her because I trust her that much. Also the spa itself is very clean and cute ! read more

Monroe MedSpa is the best. I've gotten things done at major cities across the country and this med spa rivals the best of them. In particular Savannah is truly amazing. She is a true artist with injectables, and is so kind and sweet! She works with you to get the results you desire. The spa is also beautiful and clean! Lastly, Dr. Ben did a promotion for Mother's Day and provided my mom with thousands of dollars of worth for no charge. One thousand percent recommend for injectables and aesthetic needs! read more

I had an amazing experience with Emma! She was gentle and made my lip filler look natural and just what I wanted!

From the moment I came through the door I felt like a Queen! EVERYONE that works here is SUPER friendly, and made me feel welcomed; that kind of customer service just doesn't exist anymore. Because of other reviews, I chose Michelle to do my Botox, (Botox was my initial choice;) not to mention, I'm just more comfortable with another woman. After all who better knows how you feel about your looks other than another woman? Michelle was very thorough in explaining each step of my service to ensure I understood and was aware of not only the "what" but the "why" which is extremely helpful. I was unaware there was another comparable brand to Botox which is Dysport. Michelle explained the difference between the two and I decided to try the Dysport; neither the Dysport nor Michelle disappointed. Additionally there was no sticker shock, prior to treatment Michelle explained packages, prices, and unit costs. I literally laughed, and enjoyed my time at MedSpa, Michelle is not only professional, but also very funny; I literally left feeling so happy, that I gave her a hug! I found my new home! If you looking for a professional, perfectionist, and comedian to boot; look no further. Michelle has what it takes. read more

My results were not as discussed, and my attempts for discussion of perhaps a partial reimbursement of cost, have been ignored. I am disappointed with the lack of communication from Monroe Medical Spa, especially given the cost of my service. I do not recommend, if you are looking for clear communication and follow-up regarding results. read more

I recently saw Savannah at Monroe Medspa for botox and filler. She is amazing. She is truly meticulous and shows great pride in her work. She made sure I was satisfied every step of the way. She offered great knowledge and I trusted her reliability. I will definitely be booking with her again! Thanks Savannah ! read more

The best spa in the upstate NY! Super friendly staff that goes above and beyond on their customer service! An outstanding Doctor in the house" Dr. Ben Tracy" is simply very knowledgeable, helpful and truly cares for his patients. If you have not tried them call them today and say who send you!!! Lida thinks of the world of them!!! read more

This was the first time I visited Monroe Medspa, I came for a facial. I had Annette, she was super sweet and did an excellent job, definitely walked away with visibly better skin. Was very pleased with the results and she went above and beyond with a lot of extraction to make sure I had the best result and tailored the service to my goals. Massage was relaxing and I liked the products used. Was excited to book again with her, but unfortunately, she is moving to another location. That being said... she was running 40 minutes behind. She was apologetic, but a heads up by text or call from reception would have been great. Waiting room was small and candles/scents were a little overwhelming (perhaps because I was sitting there for 40 minutes). Also, had to take my top off for the facial in a room with no curtains facing the street. I realize it is not a true spa, so you can't really expect spa like amenities - robe, water, tea etc. but for the money you pay, some curtains and a place to put my things other than the floor would have been appreciated. As a heads up, the place is not very accessible for those with mobility limitations, it is an old multi-story home, The front and foyer steps do not have railings and my service was on the 3rd floor. It looks like they have a wheelchair ramp on the other side so some accommodations may be able to be made to arrange a service on the 1st floor... but I'm not sure. Overall, a positive experience, happy with the results, and booked another appointment before I left. read more

I get my Botox and lips done with Dr. Ben and won't go anywhere else ever again! Best in Rochester in my opinion! Everyone is super professional and the environment is relaxing! read more

Monroe Med Spa. This is where the magic happens! I am a long-time veteran Botox user and Dr. Ben, along with his talented team, have given me simply spectacular results. Results that are on par with world-class plastic surgeons I've been to for previous Botox treatments. I can attest to the fact that Dr. Ben has a real gift, and a true love for what he does. And he has a great personality too!! His positive energy and radiating smile are contagious. He is one of those rare doctors that are able to make a real connection with their patients. So yes, Monroe Med Spa is not the cheapest place in town to get Botox, but we all know that What? That You Get What You Pay For! It's worth every extra penny! I promise! The results speak for themselves. Amazing! read more

I came into Monroe Med spa for Botox between my brows. I have been getting Botox there for the past two years, I have been to many med spas in Arizona and NYC. My Botox metabolized quick and I usually have to go every 3 months. My first time with Dr. Ben he suggested Dysport to switch it up. Two weeks later I have had great results. The office was clean and beautiful. The lady at the front desk was very sweet and welcoming. Dr Ben was professional and down to earth. I will only go to Monroe Med Spa from now on. read more

Monroe MedSpa - Dysport, immediately before and 1 hour later. - Medical Spas Near Me - Rochester, New York

I cannot say enough great things about Michelle, Kahley and the whole team at Monroe Medspa - the results I've seen since I've been coming here (especially the RF microneedling with Kahley) has been amazing! I'm so pleased with everything! read more

Dr Ben was so friendly and answered all my questions. The procedure was quick and painless. Will be returning for additional services!

I've been getting Botox and fillers for about 10 years (prevention is key okay?!) and I was initially skeptical of 'med spas' in general; especially Dr Ben since he has a wide social media presence. After seeing before/afters and hearing about his background, I had my first treatment last year and was very impressed. I immediately stopped going to my dermatologist who was overcharging me, and using ineffective techniques that ultimately weren't giving me the results I wanted. I've sent several friends to Dr Ben and they, too, are super happy! His consultations are very comfortable and you can tell he listens to what your expected outcomes are. He doesn't push product on you so I appreciate the conservative approach. An added plus is he participates in the manufacturer reward programs!! read more

I absolutely love this place. The staff is so inviting and knowledgeable. You are seen quickly once you arrive. My first experience left me with great results. read more

I went here for Dysport, it was very clean and the service was excellent.

I've always wanted under eye fillers done, but was hesitant to pursue them because of the cost. After saving up money I did a lot of research and decided to go with Monroe MedSpa. After getting one syringe of Restylane injected by Dr. Ben, I was immediately let down because I saw absolutely no change in the way my under eyes looked. This was odd to me because I know that results are immediate. I decided to wait things out to see if I noticed any changes within the next week. Around 24 hours after the fillers were injected, I realized my eye bags looked worse than ever so I sent pictures to Dr. Ben and he told me the fillers "settled" too low and I just needed to massage them up to where I wanted them. This was weird to me because I follow many advanced injectors and they always say to refrain from touching your fillers for a couple days after they're injected; however, the fillers looked so bad it was my only option. I pushed the fillers up until my eyes physically hurt and they looked much better and I was happy with the result. A few days later once the swelling went down the fillers had a strong green hue and they were not spread out all across my undereye, but rather as thick boluses. I assumed that the green was just bruising and the fillers were not looking natural because they were still a little swollen, so I tried not to worry. A month passed and nothing changed, my under eyes still looked botched and not even makeup could cover up the green hue. I contacted Dr. Ben to share my frustration and he explained that he could slightly dissolve the under eye that had too much filler at no cost so I scheduled an appointment to get that done. At the appointment he injected hyaluronidase to one of my under eyes, and I also mentioned to him that I still had green bruising where the fillers are. He casually told me that this was not bruising and it was a result of the way the light hits the filler or something. He acted like this was normal, but everyone I knew who had fillers never had green hues like I did. Once I got home I did some research on this issue and found out that it was known as the "Tyndall Effect", which occurs "if HA (filler) is placed too superficially or in large boluses" (from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3560162/ ). Additionally, he ended up dissolving nearly all of the filler in the under eye even though he told me he would just dissolve a really small amount, which left me with the eye bag I had before I got any filler at all. I became extremely frustrated and reached out to Dr. Ben once again. He said he would not refund me, but he would dissolve the other eye and then re-inject both eyes with less filler to prevent the Tyndall Effect from occurring again (the amount of filler he used was never the problem, rather it was how he injected the surface of my undereye into one area rather than spreading the filler and injecting deeper in). I already spent a large sum of money for this, so I figured I had nothing to lose. At my appointment for the fillers I made sure to let him know that my left eye still had some filler in it, whereas my right eye barely had any and that that eye would definitely need more filler injected than my left. This time he only used 1/2 of a syringe of Restylane. After my appointment I made sure not to touch the fillers this time because I was worried that all along this was my fault from massaging them. I got the Tyndall Effect again because the fillers were injected superficially and in concentrated masses. Additionally, he injected way more filler into my left eye (even though I made sure to specify that I needed more in my right than my left, now I have eye bags again). Since he started with my left eye he used nearly all the filler so then there wasn't even enough to add into my right. The filler added to my right eye left a small bolus/mass and wasn't added smoothly/spread out. I now have botched under eyes (can't see the bolus in the pic I posted, can see in person) and I chose not to try again because I am confident the same process would repeat for the third time. I genuinely did not want to write a review, but I lost $650 that I won't get back and I wouldn't want others to have to experience this. All I wanted was a refund, I would've been happy with a partial refund where I was refunded the difference between $650 and the actual cost to purchase the filler (which is around $200/syringe). I thought Dr. Ben was a great/advanced injector because he had impressive before and after pictures on his Instagram and so many followers and experience. After following him for a while, I realized that I was deceived because whenever I'm on my activity feed I see that he spends hours a day following random strangers so then they follow him, but then he'll just unfollow them to grow his page. I would like to be clear and state that this is MY experience and that he only filled my under eyes. read more

Monroe MedSpa - Medical Spas Near Me - Rochester, New York

I have two places that I go to for Botox treatment. Therefore, I am not a rookie to getting Botox. An acquaintance was telling me about a place (Monroe MedSpa) that she just went to and was telling me that they were having a back to school sale on Botox. I call and make an appointment and the receptionist schedules me with Savannah. Savannah and I discuss what areas I get done and how many units, look at my face and face lines. She tells me she will start with 30 units and when I come for my two week follow up we can see if I need more or if I think 30 was too much. I get my injections and checkout. I see I was texted a receipt and it says it was for 32 units. Not a huge deal, but still a discrepancy. I like to keep track of what I get done, so I call the office and speak to the receptionist who says based on what she had to charge me was 32 units, but advised to call and speak with Savannah who could look at my file and confirm what I received. I talk to Savannah who looks at my file and says she has 32 units and is laughing like "Oh did I tell you 30 units, I'm sorry". Then I go to my two week follow up and sit down and without looking at my file or anything she says "Ok so last time you were here you got 40 units". I said whoa what is going on with all these discrepancies, I am told 30 units, but really get 32 and now without even looking at my file you just say 40 units. She laughs and says "Let me look. Yes I have you down for 32 units". I wanted to get up and walk out right then and there, but I had an issue with the one side of my forehead still having a prominent line that in my past treatments I never had once receiving Botox. She put more Botox on that line to correct the issue. Then was looking at me and asked if I ever considered any face filler or lip injection. I told her no, that I was happy how my face looked. I get that she was probably trying to make a sale, but it comes across rude like trying to imply a client needs something. It's not what you say, but how you say it and your delivery. I was just very dissatisfied with the lack of professionalism and the lack of attention to detail. This service would have been fine if I was at a retail store dealing with a teenager new on the job, but not from a Nurse Practitioner making injections in my face, totally unacceptable. I will continue going to my other two places for Botox where I know I will get professionalism and above all ACCURACY. Catching a sale somewhere new wasn't worth it. read more