I want to be clear. I loved Restore. I joined a few years ago and enjoyed the IV treatments, cryotherapy, red light, sauna, etc. The people I encountered were kind. I would give them a five star review.
However, today I canceled my membership and spoke with friends and family to do the same. I spoke with a woman I have the grace not to name here whose rigidity was only matched by her rudeness. I was diagnosed with cancer last year and had to freeze my membership due to treatments. I was told that was fine and that I could do so for the foreseeable future--which I appreciated, because cancer is really freaking expensive. Today, I was charged, despite being told that I could continue to freeze the membership. Honestly, frustrating as that was, I would have just let it go if she were not so rude and cold. ZERO empathy...did not care at all that this was a special situation. In fact, I am surprised that there is not already a protocol in place at a wellness business for people to be able to have some flexibility when there is injury or chronic illness. Or if someone could have told me what the rule was.
Today the woman I spoke with at Restore made it loud and clear that (at least her) priority is financial. I was saddened, because I am working so hard to regain my health, and that is what Restore is supposed to be about---recovering, healing. And to expect customers in active treatment to know what the corporate rules are and follow them or be charged, is ridiculous and cruel. This is why so many people with illness do not trust the wellness industry. Again, I thank the people I met early on. And also, I will tell every other person in recovery about my experience. read more
