If I could give a Zero for attitude I would!!! Called to…read morebook a consult. Told me first appointment would be $100.00 which I had no problem with. They took a credit card number and pre-charged that appt. I was told if I cancelled it more than 24 hours in advance it would be refunded. I called to cancel with 4 days notice and was argued with over getting a refund. The office manager grilled me on why I was cancelling and argued about giving me a refund. It was extremely rude and invasive. She finally agreed to a refund "as a courtesy". Needless to say, I'll never, ever book an appointment with this snobby, "we're only for rich people" spa! They can keep their services, there are plenty of other spas around that don't treat people like that!!

Last week I went to Vitalize for the first time. I had a facial with Jessica L who is an…read moreoutstanding esthetician. I am a facial junkie and have been to some top spas across the country (I'm looking at you The Allison Spa) and Jessica is absolutely up there as an expert in skincare and I loved working with her. I am pregnant and my skin has been super dry this summer. I'm also in my mid 30s and need to take extra good care of my skin. My skin was super hydrated and visibly looked better right away. She also took care of some much needed extractions. A week later my skin is so happy. The facility is clean and has several treatment rooms. It is a medspa so they offer a variety of services like Botox. I am so happy I found Vitalize. I have been to a few other places in Rochester for facials since my move from the West Coast and had not found the right facility and esthetician. Now I have.

I contacted Rebecca at hydrate+ in need of service for my mother recovering from a very bad flu…read morevirus. I was in a very tough position since I was in NJ and my mother lived by herself in Fairport. I was very close to getting in the car and making the drive but Rebecca gave me a strong sense of confidence and made sure to check in multiple times with updated times of service. She even went outside of her scope of care and gave her opinion on my moms overall condition. The IV Rebecca administered helped my mom sleep that night and possibly saved us a trip to the ER. I made sure to save her contact info and give her a very high recommendation.

From the owner: We are a mobile IV hydration and wellness concierge service. We bring your IV hydration and vitamin…read moreinjection needs to you! Offering Wednesdays at Salon Bella Vita in Pittsford, NY.

Heather does my facials and is amazing. My face always looks and feels great after! Been getting…read morenouvaderm treatments and so far im loving my results!

False advertisement! They advertise for services which they do not even provide…read more They were advertising for a Botox special. So I called them up. The receptionist booked me for Botox and took my cc info. When I went there for my appointment, the doctor said she doesn't have any Botox and only offer dysport or xeomin. These are cheaper alternatives to me and I didn't want them when I booked a Botox appointment. They seem to pull a bait and switch on customers when you are there and maybe some people are like well I am already here so I will just take the dysport or xeomin. The front desk woman said they basically promote as Botox because she assumed people are only familiar with that brand, only to inform you much later at your appointment that they don't even use Botox. This is very shady. I consider this a bad business and to avoid them at all costs! When it comes down to it, an injection place that doesn't offer the mainstay of Botox is very odd! So watch out friends! They will waste your time with frozen smiles on their faces, which in and of itself is very disturbing!

My experience with Alex has been wonderful. She is knowledgable, friendly and most importantly…read moredoes a fantastic job! I have been looking for a practitioner who specializes in this field and has a great deal of experience - She explained my options and the process and I am so happy with the outcome! If you are looking for someone you can trust to do a fantastic job and not just sell you on something then look no further! (her few days working in Canandaigua are a bonus as well)

I couldn't be happier with my experience! From the moment I walked in, I felt welcomed and at ease…read more Christy was not only incredibly knowledgeable but also took the time to thoroughly explain the process, answer all my questions, and ensure I felt completely comfortable before starting. The results are amazing -- natural, balanced, and exactly what I was hoping for. My lips look fuller but still very much me, which is exactly what I wanted. The procedure was virtually painless, and the care taken throughout made it clear I was in expert hands. The attention to detail, professionalism, and genuine care for clients really sets her apart. I'll absolutely be returning and would recommend them to anyone considering lip filler -- especially if you're looking for a subtle, natural enhancement done by someone who truly understands aesthetics.

Staff was always nice. However, I paid over $2,000.00 for under arm and bikini line. ZERO lasting…read moreeffects. When I emailed customer service, they called back and said I would just have to pay more for the additional treatments. Would NOT recommend wasting your money.

I arrived on time for my scheduled appointment when the very rude secretary informed me that I…read morecalled a week before and canceled my appointment. I informed her that I did not call and cancel my appointment on the stated date or any date for that matter. I also informed her I drove an hour to get to this appointment, she proceeded to tell me I must have forgotten I canceled it and they could not see me. I could wait in the waiting room and they would squeeze me in when they could but no estimate on how long I would have to wait. She did not apologize once and stated "I have kids I have no patience for this kind of thing". I then asked to speak to a manager who was unavailable so I asked if she could call me when she had time, it's been 4 months now she still hasn't called me. I then called cooperate who assured me they did not have an incoming call from my number on said date. I asked someone from cooperate management to call me I was assured someone would call me, again it's been 4 months and still nothing. This was the Rochester location. I have been to this location several times before this with no issues but this was very disheartening. Very sloppy business practice, not customer focused. Would not recommend!!