My experience with Alex has been wonderful. She is knowledgable, friendly and most importantly…read moredoes a fantastic job! I have been looking for a practitioner who specializes in this field and has a great deal of experience - She explained my options and the process and I am so happy with the outcome! If you are looking for someone you can trust to do a fantastic job and not just sell you on something then look no further! (her few days working in Canandaigua are a bonus as well)

I couldn't be happier with my experience! From the moment I walked in, I felt welcomed and at ease…read more Christy was not only incredibly knowledgeable but also took the time to thoroughly explain the process, answer all my questions, and ensure I felt completely comfortable before starting. The results are amazing -- natural, balanced, and exactly what I was hoping for. My lips look fuller but still very much me, which is exactly what I wanted. The procedure was virtually painless, and the care taken throughout made it clear I was in expert hands. The attention to detail, professionalism, and genuine care for clients really sets her apart. I'll absolutely be returning and would recommend them to anyone considering lip filler -- especially if you're looking for a subtle, natural enhancement done by someone who truly understands aesthetics.

Staff was always nice. However, I paid over $2,000.00 for under arm and bikini line. ZERO lasting…read moreeffects. When I emailed customer service, they called back and said I would just have to pay more for the additional treatments. Would NOT recommend wasting your money.

I arrived on time for my scheduled appointment when the very rude secretary informed me that I…read morecalled a week before and canceled my appointment. I informed her that I did not call and cancel my appointment on the stated date or any date for that matter. I also informed her I drove an hour to get to this appointment, she proceeded to tell me I must have forgotten I canceled it and they could not see me. I could wait in the waiting room and they would squeeze me in when they could but no estimate on how long I would have to wait. She did not apologize once and stated "I have kids I have no patience for this kind of thing". I then asked to speak to a manager who was unavailable so I asked if she could call me when she had time, it's been 4 months now she still hasn't called me. I then called cooperate who assured me they did not have an incoming call from my number on said date. I asked someone from cooperate management to call me I was assured someone would call me, again it's been 4 months and still nothing. This was the Rochester location. I have been to this location several times before this with no issues but this was very disheartening. Very sloppy business practice, not customer focused. Would not recommend!!

From the moment I came through the door I felt like a Queen! EVERYONE that works here is SUPER…read morefriendly, and made me feel welcomed; that kind of customer service just doesn't exist anymore. Because of other reviews, I chose Michelle to do my Botox, (Botox was my initial choice;) not to mention, I'm just more comfortable with another woman. After all who better knows how you feel about your looks other than another woman? Michelle was very thorough in explaining each step of my service to ensure I understood and was aware of not only the "what" but the "why" which is extremely helpful. I was unaware there was another comparable brand to Botox which is Dysport. Michelle explained the difference between the two and I decided to try the Dysport; neither the Dysport nor Michelle disappointed. Additionally there was no sticker shock, prior to treatment Michelle explained packages, prices, and unit costs. I literally laughed, and enjoyed my time at MedSpa, Michelle is not only professional, but also very funny; I literally left feeling so happy, that I gave her a hug! I found my new home! If you looking for a professional, perfectionist, and comedian to boot; look no further. Michelle has what it takes.

Yes, the waitress was very busy with a couple of larger groups. She managed to seamlessly make us…read morefeel like we were her only customers. I order a special bourbon to start. She was not sure if they were still serving it she said. In 2 minutes she returned with our drinks. The rest of the evening and food was excellent.

I have been coming here for years. I have always had amazing service! The staff is AMAZING!…read more Today, I met with Mallory! She was so sweet and nice! My facial was amazing. Very relaxing. Just what I needed. I was recently diagnosed with breast cancer. As a result. I cannot get any injections, chemical peels, or anything that is not hydrating or natural, while in chemo. Which was a devastating blow to my confidence. I assumed that meant, I would look 10 years older, in a year. Also the chemo is making my face break out. Talk about a huge whammy! Mallory did a wonderful hydrating facial, with Papaya enzymes and lipids. My skin feels and looks amazing! This is now part of my regular rotation. Nothing zaps collagen from your face than chemo. I plan on living through this and fighting hard. But whether I end up in a coffin or continuing to live my best life. I still want to feel pretty. I have a membership through this business and it has been so worth it. Today my service was free. Just because they wanted me to feel pampered. Not only was it a sweet gesture, but smart business. Because now I've tried a new treatment, that I plan on doing on a regular basis. I have not had any injections in about 9 months. I put a picture of myself, so you can see how amazing they keep looking. Without any toxins, chemicals, or injections. This pic was taken after my treatment. No make up, filter free. I'm 55 years old. Still feeling confident, with breast cancer.

Getting preventive Botox here for years! Can't recommend enough! The staff is so friendly and place…read moreis beautiful inside!

Went here for laser treatments for hair removal. Even though I only went a handful of times (was…read moreusing a Groupon for a trial run), I saw a lot of the reduction I was hoping for! Beyond that, the setting was nice and clean. Staff were friendly and my technician remembered me and what was happening in my life even when I was only coming in once every two months or so! They were also very understanding and easy to reschedule with on the many, many occasions my fluctuating work schedule or family emergencies made me suddenly unavailable. Many thanks and best wishes to the staff!

Laser Skincare of Rochester is beyond amazing. Melissa, has been doing my treatments & she is…read moresweet, kind, and very knowledgeable about the various treatments. Every single treatment I have received so far has been nothing less than amazing. Clean and courteous environment both prior to as well as during the pandemic. They are very mindful to ensure safety not only for their clients but for everyone, and that's reassuring. The owner, Monica, is also very sweet and extremely knowledgeable. Their years of experience and expertise make me feel so at ease. I will continue to come and support these amazing ladies and refer as many family and friends as I can. Thank you ladies for all you do.

They overdilute their neuromodulators (botox, dysport) - which is why they never fill the injection…read moresyringe in front of you in the treatment room.

Friendly staff, very professional. Beautiful salon. Quick and efficient. I would highly recommend.read more

If I could give a Zero for attitude I would!!! Called to…read morebook a consult. Told me first appointment would be $100.00 which I had no problem with. They took a credit card number and pre-charged that appt. I was told if I cancelled it more than 24 hours in advance it would be refunded. I called to cancel with 4 days notice and was argued with over getting a refund. The office manager grilled me on why I was cancelling and argued about giving me a refund. It was extremely rude and invasive. She finally agreed to a refund "as a courtesy". Needless to say, I'll never, ever book an appointment with this snobby, "we're only for rich people" spa! They can keep their services, there are plenty of other spas around that don't treat people like that!!

Last week I went to Vitalize for the first time. I had a facial with Jessica L who is an…read moreoutstanding esthetician. I am a facial junkie and have been to some top spas across the country (I'm looking at you The Allison Spa) and Jessica is absolutely up there as an expert in skincare and I loved working with her. I am pregnant and my skin has been super dry this summer. I'm also in my mid 30s and need to take extra good care of my skin. My skin was super hydrated and visibly looked better right away. She also took care of some much needed extractions. A week later my skin is so happy. The facility is clean and has several treatment rooms. It is a medspa so they offer a variety of services like Botox. I am so happy I found Vitalize. I have been to a few other places in Rochester for facials since my move from the West Coast and had not found the right facility and esthetician. Now I have.