Had a 3 o'clock appointment and came in on time. Reception didn't wanna bother asking anyone to…read morecheck in. Sat here over 30 mins and ask them how long does it usually take. She definitely gave me a dirty look and said soon!! Thru out the whole time they never look at the check in clip board. To be honest. It seem like they didn't like there job at all and was force to work.

AVOID AT ALL COST!!!…read more Get yourself ready to be in a disorganized place, long hours of waiting, people speaking on the phone (screaming on speakerphone). The guy at the front desk acting that you are not there in front of him trying to get information. My appointment was at 2:30, and now is 4:05 and I still waiting to get my injection. Avoid this place if you need to do something important later.

I have seen Michael Urban PT for two different problems he has help me with my first one on my left…read morearm. Now he started working on my back I have Sciatica. on Tuesday I went for therapy with severe back pain. After he finished, I walked home feeling like a young women and am over 70. I will be seeing him for 14 more therapy. He explains everything he is doing and makes me feel so comfortable. Great PT.

From the owner: Pain Management, Interventional Pain Management, Physical Therapyread more

Hands down, this is my physical therapy clinic of my choice, even though it's out of network with…read moremy current insurance! This is my third time going back to Hands of Hope physical Therapy and Wellness at Whitestone location. I have come here for both shoulders, then neck, and now knees. The staff work together as a team and the care is seamless. I especially appreciate and value the care from Jackie, the bestest physical therapist! She has seen me for all three occasions. Jackie is friendly, knowledgeable, and explains what's causing pain and how PT will decrease pain, strengthen the muscle, and increase mobility. The continuity of care is a game changer. I trust Jackie and know that in time, with hard work, my knees will get stronger, just as my shoulders and neck have gotten stronger. Office managers have changed a few times, but they have all provided timely, informative, and competent service. They now have extended hours compared to my last visit, which I appreciate. And this location is now accessible for patients with different mobility. They have replaced stairs leading to office with a ramp, which is excellent accommodation for the patients!

My first visit to this place. Very clean and super humble staff. I met with Dr. Hatem who was…read morevery knowledgeable and professional who gave me the exact issues that my physiatrist told me with solutions. He was caring and supportive. I'm looking forward to seeing him and Omar for my speeding recovery!!

I am looking for a foot massage for my tired feet today and saw their led light sign written…read more$10/hour. I guess can give it a try. We are 2 persons, after we seated on the chair they came with a pail of warm water to soak our feet. The masseuse told us that the charge is $10 per hour and tips is minimum $15! Okay fine, that is a little more than I expected. I don't mind if I can get a good service and soothe my pain. AMBIENCE - Do not expect a good and relax one. There is no music and the chair is old. Actually I sat on a tear PU leather chair. MASSEUSES - Too much talking to co workers side by side. And the strength and skill is not what I am expected. And, I don't think it is the right way to massage my right feet twice and left feet once ?! For my knowledge it had to be balance both side right.. so, please time yourself for about 15 mins x 2 for each side, be professional.. CLEANLINESS - Big towel was old and the shelf beside me was dusty. Overall so so, I don't think I will go back, I want a proper massage and relaxing place.

HORRIBLE PLACE! No stars!! They say it is an hour long massage but they only massaged for like…read more35-40mins! (Set an alarm when you go there) When we asked them why it was not an hour long they said soaking our feet took away 5mins!!!!!!!!! Absurd! That still didnt equal an hour! Then they force you to pay $20 tip on top of that!!! I was with my mother and was ready to walk out when they grabbed my mother's arm violently demanding that we pay tip!!!!! They are lucky i did not call the cops! The place is nasty. It is so filthy. The massage chairs are so dirty and every one of them is torn with holes and very worn out. Also, when they were done with the massage, they re-folded the towels they just used on our feet and placed them back onto the rack with the other "clean" towels!!! Horrible! I would not recommend this place to anyone!!!!!!!!!

Extremely disappointing experience. I waited almost two hours past my appointment time, only to see…read morethe doctor for less than five minutes -- most of the visit was handled by a nurse practitioner. The treatment did nothing, and no real effort was made to diagnose my issue; I had to ask for X-rays and a referral myself. The billing felt shady and misleading. I was told to make a one-time $200 payment to cover future visits, but when I returned, they demanded another $160, claiming it was a "mistake." This could've easily been communicated before I came in, instead of wasting my time. Overall, the office felt disorganized, uncaring, and dishonest. I would not recommend this practice to anyone.

Dr. Abrakhimov is truly a gift from G-d. He cares. He listens to you educates you and make sure you…read moreunderstand the options. He explains the procedures. I trust him. He practices at 120% competence. G-d bless him and his wife.

Maybe they have turned over a new leaf ... I was surprised at the amount of negative reviews when I…read moredecided to leave this very positive one. My 87 year old mother was there as a short term resident (approximately 6 weeks) after a hospital stay. The nursing staff on the 4th floor was responsive and the nursing supervisor Chris, in particular, was so kind to my mom. Other staff on the 4th floor were also kind, which I observed during my visits with my mom. The volunteers, the admissions staff (in particular, Cory) and Ms. Park, the head of Social Services were also really great. I did not have any issues with being able to visit my mom. My mom left there in much better shape than when she entered and I'm so thankful for that result. I can't give 5 stars because I learned after my mom left the facility that they wake up residents at 4am to take blood or other samples if they need lab tests. Apparently the reason for that is to gather samples for when the lab opens. That was the only negative thing my mom had to say about Union Plaza.

I am writing this review with a heavy heart and a deep sense of urgency to warn other families. My…read moregrandmother has been a resident since April 2025, and our experience has deteriorated into what I can only describe as a nightmare. For months, we have raised concerns about her care. She has repeatedly expressed feeling mistreated by staff. We would often find her with a completely full diaper and swollen legs. When we pointed out small, unexplained marks on her body, staff routinely dismissed them as "old skin that bruises easily," showing no curiosity or concern. Most alarmingly, my grandmother has stated multiple times that she is scared of one particular nurse. My mother witnessed this nurse handling her roughly and responding to simple requests for assistance with a clear and unprofessional attitude. Our concerns about this individual were clearly not taken seriously. The situation reached a critical point this week. We last visited on Wednesday, December 3rd, 2025, and she was fine. When we saw her today, December 6th, she was covered in injuries: a black eye, a busted lip, scratches on her neck and arm, a bump on her head, and widespread bruises. She is complaining of head and wrist pain. This did not happen gradually. The facility's response was utterly unacceptable. No one had reported any incident to us. The on-site manager, Mr. Kumar, claimed to know nothing about it, despite being present over the preceding days. He appeared careless and dismissive of the severity of the situation. We had to forcefully press the issue to even get the name of the Certified Nursing Assistant (CNA) assigned to her during this period--the same CNA my grandmother fears, identified as Kimberly "Monique" (last name illegible, as Mr. Kumar only scribbled it). When we insisted on immediate medical attention, the facility prioritized their internal paperwork over my grandmother's well-being, causing a dangerous delay. We ultimately had to call 911 ourselves to get her to the hospital. This is not just "bad care." This represents a systemic failure in supervision, accountability, and basic human dignity. Clear signs of potential neglect and a resident's expressed fear of a staff member were ignored, culminating in a shocking and unexplained physical trauma. BEWARE of this facility. Until they demonstrate a complete overhaul in management, staff training, transparency, and accountability, I cannot in good conscience recommend them to anyone. Our family is now pursuing all available avenues to ensure this is investigated fully. We will update this review as we learn more from medical professionals and authorities.

I really can't say enough about Dr. Buza's honesty from the first visit. He had me try other…read moreoptions before electing surgery. He referred me to a pain management specialist and he was amazing. He gave treatments that helped with my pain for over a year along with PT unfortunately my body didn't the tolerate as accepted but not as long as it should've. I then after almost two years later we discussed surgery. I was nervous because I never had surgery but his honesty and compassion put me at easy. He explained the steps clearly and told me what to expect when having the full lumber area worked on. From the check outarea Brianna took care of everything for me. Then when surgery was completed and I was admitted for a week every one from Dr. Buza his full PA staff and nurses made me feel so special and made sure I was comfortable in every aspect and discharged with full instruction on handling the worst 2 weeks of pain and discomfort. He sent nurses, OT,PT to my home along with all medical equipment I would need. I felt like a VIP PATIENT and would highly recommend that team especially Dr. Buza. My recovery is going great and love that my quality of life without pain is a blessing. With humble gratitude and appreciation to this great surgeon and his whole team. Thank you with all my heart Dr. Buza. I could not have done this without you. I soooo appreciate you. I give you the most stars I can give. God bless all of you. PS the bone stimulator brought personally to my home from rep Christina I couldn't end this review without mentioning her. She is the sweetest person I have ever met. Kept checking on me explained how to use it. I'm adding her to this excellent team With great respect, gratitude and appreciation Evelyn W.

Dr. Buza is a fantastic dr that listens to your issues, addresses them, and guides you through your…read moretreatment plan. I had terrible lower back pain for 7 years, I went to several different drs with no improvement at all. My first visit to Dr. Buza had me on my treatment plan immediately with medication and physical therapy. After about a month I saw a good improvement and now am getting better each week! I am very grateful to Dr. Buza for his professionalism, on point diagnosis and care that has been recommended for my back pain. Dr. Buza did what other drs did not. I highly recommend him to anyone!! You won't be disappointed!!

Staff is friendly however they need to work on not overbooking appointments for patients. I arrived…read moreon time for appointment and still haven't been seen by a doctor after a two hour wait which is unacceptable.

Last summer, a friend recommended Precision Pain Medicine to me for low back pain. She said it…read morehelped her tremendously. I didn't immediately make an appointment, but I finally went in late Jan. 2025. I went on a Thursday and upon entering I saw a waiting area with people on top of people. Having retired after 50 years in healthcare in various settings, I knew this is not a good sign. I was seen sooner than I expected, but I suspect, it was only to input me into the system. It was a pleasant meeting and the doctor actually DID something. She gave me some trigger point injections! Relief. An MRI was ordered. Totally necessary since I hadn't one in years. In response to my question regarding the crowded waiting room, I was told Thursday is "procedure day" with patients requiring anesthesia needing someone to accompany them. I scheduled my f/u appt on a Friday. And then it began. The Friday I returned the waiting room was not crowded. I was hoping to discuss the MRI results with the doctor. I was told she was not in due to a last minute emergency. Possible, but not probable. The only medical practitioner onsite was the PA and she was overstretched. She discussed options and an epidural injection was scheduled for the next Friday, since I didn't need anesthesia. She recommended a baseline EMG, since I also have diabetic neuropathy. A sound idea, so one was scheduled for today, Thursday. When I expressed my reservations about Thursday, I was told it "was a different line". Arrived today, on time, to a room packed with people. I signed in and took a seat. After waiting an hour past my appointment time, I asked at the front desk how much longer. I was told there were 4 people ahead of me! I said I was told this was a different line. She said "it is". When I asked why I wasn't told there would be such a wait, the receptionist said "you didn't ask"!!!!!!! There are many types of business models for medical offices. Some are based on respect for patients and their time. Others are based on greed. An appointment is an agreement between the patient and the provider. There will always be instances where a patient may need more time. A medical complication or a little hand holding. But this practice only cares about generating income by overbooking time slots, at the expense of their patient's time. I canceled my EMG and my epidural injection. There are too many physicians in the area to be subjected to such treatment. Unfortunately, I never got to see if their treatment would have been beneficial.

Dr. Kogan is great & funny, he's the best. And the staff is excellent. I give them a 10 out of 10.read more

The front desk staff is incompetent and rude. The woman who preps patients for injections is rude…read moreand hit me when I trier getting off the table after Dr. Shake left me waiting on the table for TWENTY MINUTES, laying on my hip, which had both BURSITIS and ARTHRITIS. They don't deliver messages to doctors, they don't let you know when they're putting you on hold, when the doctor is available or not, NOTHING. And if you don't let them INJECT YOU, they will DISCHARGE YOU AS AS A PATIENT. THEY WILL NOT HELP YOU!!! UPDATE: The office (well, the office manager, PATRICIA RODRIGUEZ) called my review INACCURATE despite: (1) Other older reviews that mirror some of my experiences and (2) the proof I'm holding IN MY HAND in letter form. As well as (3) Dr. Sekhur is currently OUT OF THE OFFICE (until at least July 4th) due to a personal emergency; the same emergency that had him leave me on the injections table for TWENTY MINUTES, laying on my side despite having BURSITIS IN MY HIP.