We live in an old farmhouse with a newer (1983) addition, and where the old roof meets the newer…read moreroof, for some reason, part of it was a flat roof. This flat part of the roof had leaked during major rainstorms about 2-3 times over the last 5 years. Our home warranty company repaired it every time and the repairs would last about 2 years. But earlier this year it leaked again, and our home warranty company advised us that this entire section of our roof needed to be replaced. The plywood underneath was rotten and, to make matters worse, the leak was funneling right down into our newly remodeled master bathroom.
So I went to Yelp and reached out to a bunch of local roofing contractors for quotes. I provided pictures from the most recent repair. Some contractors never responded after that. Some said they would come by for quotes and never showed. But my experience with Supreme from the start was impressive, so they ended up getting the job.
Noni responded to me via Yelp immediately after I reached out for a quote to say that he was leaving the country the very next day to go on vacation, but that he would be in touch as soon as he returned in a couple weeks. In those two weeks, I had two other roofers come by for estimates. One spent about 5 mins on my roof and sent me an estimate within an hour of leaving. When my husband and I read it, it didn't sound like much more than an elaborate patch job, so we set that one aside. The other roofer was so stumped by the problem that he felt like the best solution was to rip this flat part of the roof out entirely and reconstruct the pitch in this area, which meant he needed to get an architect involved. The potential cost of that freaked us out a little, but it sounded like the best possible solution. Despite following up with him several times, he never responded or provided an estimate.
Just when I was losing hope and feeling like I needed to contact a whole new gaggle of roofers, Noni returned from vacation and called me. I had literally forgotten that he was going to call, and I probably would have reminded myself to contact him again when I went back into my Yelp account, but I was so impressed that he remembered to call me!
He was up on my roof checking things out within a couple days. And he seemed stumped by the issue of the flat roof too (nobody seemed to understand why the builder chose to make this part of the roof flat), but he asked for a couple days to think through a good, long-lasting solution for us and provide an estimate.
We had an estimate in hand the very next day that seemed like a solid, middle-of-the-road solution, with a price tag of less than $5,000. We read and reread this estimate and it really seemed like he would be addressing our issues and then some. He even found an issue with our flashing around our chimney that he offered to fix for us too!
So great! Noni gets the job! Now we had to schedule it. Between his existing commitments and our end of summer vacation, and weather, we had to reschedule a couple times. This was not a problem, as Noni was extremely attentive and communicative throughout the process. He was scheduled to start the job the day before Ida came through, but the job he was trying to wrap up went longer than anticipated. When he told me he wasn't going to make it, I expressed concern (ok, I was freaking out) about the rain Ida was going to be bringing, and the already-failing recent repairs to my roof (it had leaked again while we were on vacation). Without hesitation, he offered to come and put a tarp on our roof to hold us over until the next week when they could get here.
Well we all know how Ida turned out. Thank god he tarped my roof - and it held!! Not a single drop of water in my new bathroom!!
The day after Labor Day, the stars finally aligned, and Noni and his crew were out here around 8am and went till about 6pm. Throughout the day he was communicating with us and keeping us in the loop and sending us pictures. Also, I have to add, he has just an unfailingly positive attitude and always a smile on his face. The absolute nicest, sweetest guy. He was an absolute pleasure to deal with, especially after our run of surly contractors this year. I will never fail to recommend his company to anyone asking for a roofer. And we are already considering giving him the job of repairing or replacing our barn roof. Or new flat roof has a 10yr warranty (not offered by any other contractor) and my husband (also in construction) went up on the roof at the end of the day and was extremely pleased with the workmanship. (Pictures attached!)
It is a huge relief to us that we were able to find a good, honest, communicative roofing contractor, and I highly, highly recommend this company for your roofing needs!
