Juan rod was extremely helpful and professional!!! The long issue is why would they have their monthly meeting and shut down the service department????? Who in their right mind does this. This is poor Planning on management! Ppl aka customers sitting in their cars and like myself roaring the entire place looking for an associate to help me!!! This is wild and unacceptable!!!! How about pull half of the associates - break up the meetings into sessions!!!! read more

Service is fine the owner charged what ever he wants he don't respect the prices never going back again

Gilbert was really helpful, flexible, personable, communicative and knowledgeable. I went in for a diagnosis and Gilbert charged me a reasonable fee. read more

I got work done on my vehicle there and I didn't realize it was over priced. Afterwards, I called other places and learned I could have got it done for cheaper. Compare prices a must! read more

The service was OK, but the reason I am giving this business 1 star is because I believe the owner is unethical in his business practice. I came in for a tire patch on drivers side rear tire and since I was already there I decided to ask for a tire rotation as well. Well the tire was in pretty bad shape and they advised me to get a used one instead of patching. I accepted the advice and took the replacement ($80 instead of $30 for a patch). Here is where I ended up having an issue with their business practice. The mechanic correctly installed the Newish tire (the one in better condition) in the same place as the one they replaced (driver rear side). However, me not knowing much about cars asked why my tires were not rotated since I paid for a tire rotation. The owner immediately told the mechanic to switch the driver side front and back tires. The mechanic was hesitant but complied with the owner request anyway. I immediately asked if there was a reason he did not install the tire in the front and was kind of ignored. When I got home i researched a bit about tire rotations. It turns out that in Forward Wheel Drive cars the NEW tires should be installed in the rear not the FRONT where they now put it. This means the owner unethically told the mechanic to incorrectly install the tires in order to justify not refunding me the cost of the tire rotation. Since technically I did not need to have the tires rotated after getting the new tire. At no point did they try explaining to me that this was the correct setup. If they consistently make unethical decisions like this it is only a matter of time before someone gets hurt or has an accident just so the owner can make a few extra dollars. This could have been my go to place to go for flat tires. Instead they lost my trust just to keep a few extra dollars. I'd stay away. read more

Very upset about their lack of consistency with their prices. I told total cost would have been 2ish and now it doubled. Charged my card more than the price for the part. Don't go there because they will take advantage of you. read more

This is my go to auto shop. I always bring my sedan and suv for oil changes, tires, etc. Gilbert and his team always help me out and provide the best quality service! They also have great prices. read more

I'm here we the office manager his name is Gilbert Is the best service I ver have I'm old customer for 10 Years. I'm so happy have then is my mechanics The very good aaa ASE certified read more

The owner was upfront about the price and service needed. I knew he wasn't trying to upsell since I had taken the vehicle to other places. Will definitely be taking my vehicles there in the future read more

My Lexus is smooth on the freeway after they balanced my tires. Had tires installed somewhere else and the car would shake at freeway speed. Had Velasco balance them since my daughter was playing at the gym across the street. They had it done in no time at all and the price was affordable. Will definitely be back. read more

Excellent customer service by the owner & Juan the Tire mechanic! Even though I stopped by during lunch and had to wait a bit. Its 100% Recommended! Once Juan got back from lunch he was so thorough and explained what was wrong with my tires and took no time in fixing them. Also, the fact that they took the time to explain to me what was wrong and give me all the options available to fix my to back tires. I really like the fact that as they were fixing my tires, they also checked other areas of my truck with the brakes in my spare tire to make sure everything was working properly . I Will be definitely coming back since they are 100% reliable & trustworthy. read more

Velasco Auto Care Center - Auto Repair Near Me - Downey, California

Tended to my flat tire immediately, fair price , friendly great service Nice to know they are still small businesses that serve with a smile read more

I've been going here for years now. They always take care of me. They always give me a good price. They've never done me wrong. Went to other places. They're a little bit higher. They always show me the parts they change and if it's something small they usually take care of me five stars. If there was a 10 star, I'd give him 10. Thank you, velasco Auto Care center read more

When in for a patch on a Tesla model y . Price $80 dollars . Right after tries to justify the high price giving me a bunch of excuses. Not my first flat tire on a Tesla . read more

Jorge's team really here for ya....not going your wallet. The good, reliable service will keep you coming back if needed. read more

Velasco Auto Care Center - Auto Repair Near Me - Downey, California

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This is the second time I visit this shop and they surprised for the second time. They have the best customer service. They listen to what your needs are and they clearly tell what you need and how much it will cost. I needed the pressure in my tires to be checked and they were nice about, they explained that one of y tires had a screw on it snd they patched it for me in less than 30 minutes. I definitely recommend them. read more

First time here this month and was helped immediately. First time was Friday just to add air to my tire , then came back to check it out . Juan was very helpful , he noticed that it had a nail in it . He fixed it right away ! Very quick , which it was nice since I had movie tickets for me and my nephew right after. read more

I wish there were more stars. Mario, and the whole team were great. I went to get my brakes fixed with no appointment and they got it done.

This guy thinks he could charge $180 per hour for his mechanics for labor. He says this is Downey he overcharges everyone he charges you if something was to break while they were working on it before it even breaks so that way they don't have to charge you after if they don't break you still don't get your money back is still on your bill . He wanted to charge me for a part that cost $35 $900 to put it on. I said goodbye ain't coming here no more I hope everybody sees this and don't go any more bad business overcharge. read more

Mario was really nice and helped me with a curb I ran over that left a part of my car unconnected!

Owner took care of me after he found out about my previous experience and fixed my car. Shout out to Gilbert for getting me a lyft back to the shop when he found out I was busing it. read more

I came here on a Tuesday after work around 4:45pm. I had my front bumper slightly hanging off & the workers were super helpful. Blas helped me screw my bumper back in & it only took 20 mins!! He was very kind & helpful. He recommended another auto shop in Downey to get my bumper repaired & repainted. I get paranoid that auto shops will rip me off because I'm a girl that doesn't know too much about cars. But Blas was extremely helpful & let me know what to ask for when getting my car fixed. I will definitely be back for an oil change in the future! Highly recommend this place!! read more

Thank you so very much for fixing my flat tire. The guys here were efficient and definitely would recommend them to anyone. There open bright and early and it's very convenient during rush hour times. Thank you so very much for all your help to get me back on the road!!!! read more

Got a flat tire , AAA towed the car here, came in the morning with the tire For them to put on since they didn't have the tire and was mad by a guy at the register being extremely rude being extremely rude saying put that tire outside . Not a good first impression. They put the tire on but it was still folded in the rim, They said the rim has to be filed down, Took it to a different tire shop and they fixed it in five seconds, After I got the car back I also paid to get all the tires balanced, And now the car shakes at 40 miles an hour and an app and it pulls hard to the right . they literally destroy my car and all they had to do was change a tire and they couldn't do that right and the check engine light came on right after I got it. This place is very shady . Stay far away from this place read more

Velasco's been taking care of my car modification and services. They make sure everything is properly installed and works perfect. I trust them completely and recommend their service. read more

I highly recommend that you you stay as far as possible from this shop they charge you for doing basically nothing and don't and change the price from what they had previously stated before. read more

They offer great prices, excellent service and they are very professional, i always trust them with my vehicle.

I previously had excellent service at the shop the brother ran on Old River School. This last time at the Paramount shop I left feeling very uncertain about what I was told. I went in for diagnostics (I was set to take several long trips). Without running a diagnostics I was told it was most certainly timing belt/timing chain, also the muffler was bad. Was told it would be at least $1200+. I asked him if he should not at least run a diagnostics on it and was told he'd have to do it once they started. I took it to another place asking they check it thoroughly as I would be on long drives, and especially to check what I was previously told was wrong. I was called later and told none of those things were needed. In fact he told his mechanic to do an extra thorough inspection, 24 point inspection, including taking it for a drive to make sure they didn't miss anything. Nothing! Nothing was wrong. I did need to change the battery but that I had figured already. Thats all I have to say. read more

This place went the extra mile for me and my old pickup, very patiently helping me understand the truck's issues and offering reasonable solutions. They work hard for their customers and take pride in a job well done. read more

Stay far away from these crooks. Took my vehicle to them and now it's not running. George is a slick fast talking know it all. If you want more problems then you started with take it here. They will over charge you and perform a poor job. Wish I could give them a zero!! read more

I came here to get a simple oil change & tire rotation on my 2014 Honda Civic which I spend $40 on at my normal spot. He quoted me $120 & showed me a random car part that he had that he said I would ruin if I didn't get my oil changed with him. I told him that I have never heard of that in my life & he told me it was my loss. Don't know how they are in business but they seem crooked to me. read more

I took my truck here to get a patch as a nail was stuck in my tire and it was getting flat. These guys had the nerve to say that there stomach hurt and the other lazy person stated he was too tired and to go somewhere else. Wow! Unbelievably horrible service. I will never come here again and I hope to warn other people about this horrible service! If the owners read this they need to get there employees in check! read more

I take my car here all the time for maintenance,and is always given excellent service. They offer knowledge and fair prices! They let you know the problem with your vehicle, offer the solution, but leave the decision completely up to you. They are not trying to make you just spend money. They value you as a customer. read more

These guys are a God send. I had a terrible experience at another auto shop where they charged me $400 and didn't even fix the problem. Eduardo was extremely empathetic to my situation. He was able to diagnose and fix the problem in just one day. Every one was so welcoming and professional. Felt like family by the end of my time with them and I got the same vibe from other customers that walked in while I was there. I am so glad that Valpak referred me to their business. Thanks Eduardo ! I will definitely be coming back and referring friends and family to your business. read more

I found this place earlier on yelp because my car needed an Alignment. When I walked in my car was taken care of immediately. They even showed me the machine that was used to align my car. They quoted me a great price. I was in/out quickly! I'm returning for my next oil change. read more

Took my car to get an oil change. Very reasonable prices and great service. The staff are very nice. I highly recommend this place.

Great service. Quick also. No upselling like other places. NAPA Certified mechanic. Vehicle was only out of commission for less than a day.

Really like this place. The mechanics here really do great work. They are honest and very knowledgable. I brought my other car here a few months ago and it's been running perfect. Now my other car is having an issue with a sensor and I wouldn't go anywhere else but here. I know that my car is in great hands here. read more

This place is a total rip off. Stopped in for a price quote for my front brakes. The pads needed to be replaced. I had already received 6 other quotes that day ranging from $120-180. Not only did he ask me for personal information to input into the computer first, I then had to wait 15mins just so he could give me his ridiculous quote of $650! Shop around before you go there. read more

Unprofessional, I made an appointment with him a week before which he didn't honor, plus he lied alot !