DO NOT TRUST THEM! I had an AC system charged by the shop, noting I am a well-versed mechanic, I told them there was air in the system, and to evac the system longer in order to get all the air out of the system which takes a minimum of 2 to 3 hours to do. They were done in an hour, which instantly raised concerns and not only that, but the AC was not even blowing cold air when they finished. Ethan told me the pressure to the high side and low side were all normal and they didn't know why it wasn't blowing cold air. He said maybe the fan is blowing the wrong direction through the grill, which was clearly not even an issue as that's the direction it's supposed to blow.
At that point he didn't offer to look at it another day or anything.
Then I checked other areas that potentially could be an issue and when all checked out as being properly working, I took it to the Acura dealership. They evacuated the system and instantly realized there was 1.7% air in the system and the system was only charged .26 instead of a minimum of .5. Big Problem. then they charged the system, which did take a total of three hours, and the AC was blowing cold and everything looked as it should. They added dye to the system and looked for any leaks and went over the whole AC system, which all looked good. I took the documentation showing how off these percentages were after just supposedly getting it filled by Vehicles Unlimited.
I called Ethan and he refused to give me a refund and said it was not their fault. Ethan actually tried to say that the pressure was a little off all of a sudden when I was there, which was a lie, as well as other potential problems and that they didn't do anything wrong. I asked him what was the difference between leaving his Shop with no cold air blowing and the Acura dealership leaving with cold air blowing if they supposedly did the exact same thing? Ethan did not have an answer for this, all he did was try to say there's maybe other potential issues! Unbelievable! Unprofessional and refusal to take responsibility for their error. I definitely would not trust this shop with any car. read more