Premier group of people to do business with. We started looking for a safe about 4 months ago. Over that time we checked out all sorts of products from Liberty, Cannon, Browning, Winchester, Summit, Graffunder, etc. We also saw a lot of different options that looked good yet were difficult to compare from one to the next. On top of that we seemed to get a lot of sales people who weren't that interested in the products they had available. Then I called Vault Pro and talked with Denise. She believes in the products and company she represents and also remembered me when I called back with additional questions even at a later date. She asked me questions that helped me evaluate what I considered important and how to evaluate Vault Pro against the others. Here's some of the facts that helped us pick our safe: 1.We got the 2nd smallest Vault Pro and it weighs more than 850#, we could barely move the box with an appliance dolly and the door removed. Almost all other safes are made with light weight materials that offer little security, even some LARGE safes we looked at could be moved by leaning against them. 2.You cannot just 'Google' the guts of a Vault Pro. Almost all other safes have locking mechanisms that are mass produced and have available diagrams. 3.Denise helped me understand fire protection. We wanted to actually protect the items we would put in there, including paper and media if we chose to. Vault Pro has reasonable options for increasing fire protection starting at 1 hour then going to 2 hr for less than 20% more. Then for another 20% it can be ceramic coated to almost 2300 degrees. Nearly all the other fire rated safes were rated around 1200deg for 30 minutes. Going up to 60 minutes raised the prices 50%. Then going to 90 minutes REALLY bumped the price, usually doubling. Remember it is the stuff inside you're trying to protect, a couple extra bucks on the box is good value insurance. 4.Vault Pro manufactures their product IN the USA. When I had questions after it was delivered, I got to talk with Tony Darling, the guy it made it. Most other safes are marketed by dealers and the local dealers I visited couldn't care less which brand I bought, they had no investment in one or the other. 5. Vault Pro safe tolerances are tight. I'm going to attempt to attach a photo of the 6 sheets of copy paper that are snugly held in position between the closed metal door and the metal sill (7 papers would not fit in). You can actually hear air pushing against the door when it is closed quickly. Nearly all other safes we checked out had sloppy tolerances. I could get my fingers between all of the doors and their seals. 6.Front door service, the others told us we had to come pick it up or make arrangements. 7.Vault Pro tailors the looks and options exactly the way you can imagine. We actually just got the stock box and even asked to limit the prettyness. They did offer to dial in the interior, I figured I'd take what came and if later I decided to do change it, I would or order another Vault Pro. I have seen Vault pros with beautiful wood work and wine racks in them so it is whatever you want. You can get some pretty paint jobs and custom options from some of the other guys, not tailored though. 8.CUSTOMER SERVICE! Denise got us a delivery time that worked out perfectly, called me while it was still on our doorstep to make sure everything was to expectations, sent pictures to us of our unit before shipping and connected with us. 9.The money. Denise acted more like a buyer's agent and did not "sell" us what we got. She actually was directing us to look at the standard unit that was also on special for July. Even when we placed the order, she commented that the upgrades would over-protect any contents we'd think to put in there. We didn't want to pay that much money either yet here's our reasoning; For the cost of 4 months of car insurance, we could buy this thing that protects stuff in a way that I wouldn't have to make a claim (I have to keep paying for that car insurance and get nothing when I stop paying). Plus, the value of this safe to our family will still be there 100 years from now. 10.VALUE! These people earned our business, the product sold us. When looking for a safe, we compared the cost versus value of what we'd be getting. We could have paid 1/2 as much at a local farm supply store and got a bigger fire safe that I could have moved in as easily as a fridge (it has a 30 minute 1050 deg rating and my wife could move it). Yet to actually protect the contents of the safe to the same level, box stores didn't have a product to do that at any price. When we are in the market for another safe, Vault Pro will be getting that business too. read more

I've researched a lot of safes before purchasing from vault pro. All the big names, Liberty, Fort Knox, Amsec, Browning, etc. Let me tell you that you are getting what you pay for here at Vault Pro. Quality American made safe which you can feel/see with excellent customer service to boot. Customer service is excellent. Denise, the receptionist answers the calls politely and professionally answering any questions that you have with their safes. Trust me, I had tons of questions like thickness of the safes, bolt size, hard plate mounting, warranty, safe building process, wait times, etc. If you're a first time buyer she will also help guide you through the process. She responds quick to your emails also. Before purchasing from Vault Pro, I've emailed Fort Knox for information on their safes. Nothing from them. Simple as that, they lost my business and I'm glad as I found Vault Pro. Spoken with Tony also and he is an easy going guy to talk to with a sense of humor. Any issues or problems with the safe, they are more than willing to help. I don't really know where to begin with their quality of their safe. Its heavy with steel. I had bought a warrior safe customized with 3 guage and you can feel the weight of the door and the air when it closes. The painting is impeccable, no flaws there. One small gripe was that there was still sawdust reminiscent in the safe along the carpet and door. Not a deal breaker obviously but I had to point that out. It feels like a beast, a statue that's immovable. Bolts, no issues. Digital key pad no issues. Safe in safe awesome. Flawless in my opinion throughout. Vault pro specialty is in custom safes. From color schemes to pin striping artwork by Tom Kelly (which is awesome by the way), to guage sizes, bolts, length, width, you name it, they can do it. If you aren't looking for a custom safe, they have models of gun safes that may also fit your needs. I didn't have mine custom painted or anything of the sort as I was more into security but if you have the extra cash and want to make your safe unique, they can do it. Price point wise, you can add a lot of safety features depending on your budget of course. Whats important to you? Fireproofing? Guage? Active bolts? Length or width of the bolts? Number of bolts? In my opinion, you get the most bang for the buck when you build a custom safe compared to the competitors. Don't let the manufactures pick what kind of security features you need on a pre produced model. You can pick from one of their safes models and customize it also to fit your needs also. They also offer excellent warranty which you can find more details on their website. All I can say is if you're gonna buy a safe, give them a call and find out. You can't go wrong withe their service and quality of work. Hope this helps for first time buyers. read more

First off I just want to say if you are looking for a great vault and want or need the best Info on a vault Denise is the lady to talk to she knows her vaults inside and out. they can build any safe or door that fits your needs to keep your valuables safe and secure. I ordered my door at the end of June and received it mid Aug and Denise sent me pictures and updates as it was being built timing was perfect because I was able to build my vault from scratch and when I finished building it the door was ready to be shipped and install the door alone weights more than most safes and when we got ready to install it it fit like a glove slid right into place with no problem at all and when I bolted it into place I did have a few issues so I made a call to Denise and she had Tony the owner of Vault Pro (and he was the one that that built my door) on the line and he told me that it could be 1 or 2 things and told me what to do and bingo he was right and problem solved. he even offered to send out 2 of his guys to take care of the problem even though I live 3 Hrs. away now that's great costumer service if you ask me. I couldn't ask for a better door for the price I looked all over the web for a door and by far they have the best prices out their. so if your looking for a vault door no need to search all over for one cuz you cant go wrong with Vault pro USA Inc. Denise will be their for you all the way and you can't beat the price. read more

After a long search for a quality vault door I came across VAULT PRO. I had never heard of them but I thought I would give them a shot. What could it hurt. I called and spoke with Denise for several minutes. Denise answered all my questions and some that I had not thought of. She was as friendly as if I had known her all my life. After a few days I had more questions and called back and Denise answers the phone again. Denise ALWAYS answered the phone, that as much as anything, sold me on VAULT PRO! I ordered the TITAN SERIES Vault Door and IT's A BEAST!! I knew that I wanted certain upgrades and Denise was able to explain everything and help me with those decisions. EVERYTHING that i wanted on/in my vault door SHE made it happen!!! I had a lot of stuff going on during this time and the last thing I needed to be worried about was this and I felt as if it was always taken care of! Best Safe and Vault company ever! Best customer service ever!! Great product! Customized the door just like I wanted. (pic of it on their website) Best value! Denise is the best!! I know I got my monies worth!! I talked to all the other MAJOR brand vault / safe companies NONE of them could come close to what I received from VAULT PRO for the same money. I NEVER talked to the same person more than once at the other companies and they could never keep up with the order. Couldn't understand them most of the time! read more

I recently purchased a Huntsman II. The sales department was excellent. I really felt like a friend vs a customer. Regular communication happened throughout the build process including pictures as promised. The safe was delivered on time and exactly as described. I sent off a diagram for my custom interior and it was done perfectly. Shipping was excellent. The safe was packed perfectly and good thing because other freight clearly knocked into it during transport but it came out with no dents due to the great packing job. I can't speak highly enough about this safe. It is rock solid. You can literally barely if at all get a credit card in any of the gaps around the door and even if you did with its dual step down design it isn't going anywhere. Again finish is amazing an everything is perfect. I honestly can't remember the last time someone delivered a defect free exactly as described product so this was a refreshing experience. The guy who built it clearly cares about quality and craftsmanship. I would highly highly recommend them to anyone as you get superb quality and features over some of the cheap Chinese in-store brands that charge the same price. American made for the win! read more

I purchased one of Vault Pro's safes and simply could not be more pleased. I did a substantial amount of research over many months. I called the Vault Pro office and spoke with Denise several times. She was always very patient in answering my many questions and she actually knew the answers. She kept me informed about my safe's progress throughout. What is more, after my safe arrived I realized that I needed some modifications to the interior shelving to better fit some items that I was storing. I spoke with the owner, Tony, and he had a new shelf to me in no time at no charge. I then had a small issue that also required Tony's expertise. I left a message at the Vault Pro office and received a return call in less than 20 minutes. The issue was resolved that same day. The safe is beautifully made. The customer service is absolutely top notch. You will be doing yourself a favor by considering Vault Pro. read more

I bought a safe from Vaultpro USA back in February. The safe is very solidly built, there is not enough space between the door and the frame to fit a fingernail in between much less a pry bar. The thickness of the steel in the body of the safe is substantial. The price of these safes is outstanding, if you go to any name brand safe manufacturer you will easily pay 3 times as much in price for the same quality safe. I am very pleased with the safe and the company. The one and only complaint I had with them was how long the delivery took it was quite a long time. I can't really say anything about it though because they were in the middle of a move and the price I paid for the safe was well worth the wait. If you are going to buy a safe buy it from Vaultpro USA. As long as they're prices stay this good I will never buy a safe from another manufacturer. read more

Vault Pro USA definitely knows how to build safes, and the customer service is excellent. I purchased the Marksman safe and it is totally awesome!!!! The quality of this safe you won't be able to find anywhere else for the price. The finish is excellent! The easy adjustable shelves make is easy to change around the setup and make many different ways to place items the way you want them. These safes are very heavy and the customizing you can get is cool too. The pistol peg doors are totally worth getting it maximizes the number of guns and makes if very easy to get to them without bumping them in to other objects in the safe. So I definitely recommend this safe, I plan to get another one in the near future. Thanks Vault Pro USA read more

IT makes a person feel good about theirself when they do something that turns out good or better than expected. The safe I ordered from Vault Pro was one such experience. I have to admit I had some doubts about buying a safe on line sight unseen, but that all faded when my safe arrived a couple days ago. I bought the smallest gun safe offered, but with the upgrades I purchased I got weight and strength I wanted. I do my best to buy in the upper end of quality and this safe definitely fits the bill. I dealt with Denise mostly and between her and Tony they were very helpful in the ordering process. I want to thank both of them (especially Denise) for a great safe. HIGHLY RECOMMENED!!!!!! read more

I live in Fort Worth, Texas and have been shopping for a large gun safe for 2 years and found Vault Pro on line. Denise guided me through the purchase of a 50x72 Titan gun safe to match the interior of our home. I am elated with my safe and the service and quality is outstanding. Denise also secured for me a "white glove" delivery to my home and their service was just like Vault Pro, outstanding! My safe is totally made in the United States by real professionals. If you call Denise about the BEST safe made, your worries are over. I have told all my hunting buddies in Texas about Vault Pro and Denise! read more

thank you tony and denise from vault pro usa. you folks are the bomb. safe was a monster and I would not hesitate to buy from you again , it took some time to come to Hawaii, needed a fork lift to unload from truck, but everything went fine. denise thank you for being a friend going through all the steps and answering all the questions I had. keep up the good work. best vault pros in the business. again thank you! and no forget my key lock. zane read more

I dealt with Tony from VaultPro USA over the phone and by email. He was able to design and customize a walk-in safe exactly to the specs I requested and shipped it cross country to be assembled on site. It fits like a glove in the space I had to work with, and the upgraded specs and personal features allow it to easily double as a storm or panic shelter. They were very easy to deal with, and I have recommended them to multiple friends. read more

I purchased a vault door from vaultpro usa and was very impressed with the product and service after the sale. The door is very heavy duty and yet swings effortlessly on the hinges. I had some difficulty at first with the bolt mechanism, however, Tony and Denise were very helpful in assisting me to get things straightened out. They are appropriately proud of their product and I would recommend them to anyone without reservation. read more

If you want a gun safe or a safe to store your "collectables" please seriously consider VAULT PRO USA! We just received our safe and we are more than satisfied! The safe is 72" tall and weighs in at 1,000 pounds it's fire proof up to 2,300 degrees F.! The door is has 18 locking rods....well I could ramble on but I just wanted to give those guys a thumbs up for a job well done! OUR SAFE IS BEAUTIFUL!!! read more

I just received my Vault Pro Huntsman safe. I'm extreemly pleased with the customer service I received and the quality of workmanship of Vault Pro. Like excellent firearms, you get what you pay for. My other safe is from one of the leading safe makers in America and it's about 20 years old. The Vault Pro is superior in all aspects. If you want a safe that gives you piece of mind this is it. read more

Vault Pro just completed my custom designed safe. They worked one on one with me to build exactly what I wanted. Excellent workmanship! Excellent sales staff! Totally satisfied! read more