Worst service ever!!!!! 2 hours and No food!!!! Six top is seated next to us after we were there a good while. They are served their dinner and we have nothing!!! Manager was a total smart @$$. Never will go there again. Too much good food in Hot Springs with nice staff. read more

After receiving the restaurant's reply, I decided to change my review from 3 stars to 1 star. I'm sorry the management took so defensively from my review. Clearly they didn't receive the spirit it was given. No 1. A customer didn't deserve attitude from their staff (hostess) No 2. Cocktails need garnishes regardless signature or not. No 3. Never been to any high end establishments offering lower quality shrimps(26/30). No 4. As of 03/2023, nationwide card processing fees are between 1.5 to 3.5% (average merchant pays 2-2.5%} Last but not least, all points they illustrated in the reply are meaningless when they get more competition. Good Luck. read more

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EXCELLENT!! Took bf for bday dinner. The ambiance is so romantic. Scott was our waiter. So informative- I asked about the history of the building- he knew it all! Food is exquisite. Such a wonderful experience! The Heist upstairs lounge is decadent. Will def be back! read more

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I treated my husband last evening at the Vault for his birthday dinner. We had booked reservations a week ahead and were really excited to finally get to experience an upscale restaurant in Hot Springs. In all the honesty, the food was amazing! Our waitress was very attentive and we were seated promptly when we arrived. The drawback and probably the primary reason we won't be going back is the ambiance. They sat us right next to the server work area with views of the servers gathering, linens stacked, dirty dishes dumped, etc. The other side was the bar with people coming and going. I wanted this to be a special night for my husband but instead it was very noisy and we couldn't hear each other talk with the tables so very close together. The outside of the building is rundown and not what you would expect to see for an expensive restaurant. For the most part the restaurant was way over rated. read more

I was excited to have a group reservation at the Vault Tuesday evening. I was attending a conference in Hot Springs and was being treated by some very generous partners who made reservations for 13 with a wide open budget. Our party actually had 15 but the place was basically empty so no big deal... or so we thought. Our party was split up. Keep in mind that there were TWO other patrons in the restaurant when we arrived. We asked to move to another table so we could all converse. The waitress happily obliged until we had trouble all fitting on three sides of the table. They have a wine cellar and did not want a guest sitting as to block the entrance of the cellar. We only needed one person to sit at that end of the table and he acknowledged that he would happily jump up and allow entrance to the wine cellar as many times as needed. The manager came to our table and never attempted to pull another table, move us to a more accommodating area, nothing of the sort. Instead, she RUDELY chastised us. After the way we were treated, without discussion or hesitation, we all stood in unison and walked out. The generous partners I've already mentioned had yet another conference scheduled for the following week and had another reservation which was subsequently cancelled. Our party would have spent about $3000 - $3500. I felt sorry for the waitress. The manager's actions cost her a tip of $400-$500. Both visits would have generated $7,000 in gross sales for the Vault with another $1,000 in tips for the wait staff. I hope the manager's power trip was worth it. We went four doors down to the Porterhouse and had the most incredible experience anyone could imagine and scheduled reservations for the following week to replace the reservation previously made at the Vault. read more

Goodness, the food was fabulous here. My husband absolutely loved the smoked old-fashioned and my cosmo was perfect. We started with grilled Caesar salads, which were a delightful change from a regular Caesars. We had ribeye with assorted mushrooms.. the ribeye was one of the best steaks we've had in a long time, and the mushrooms or sautéed to perfection and tantalized our taste buds. The l the soft lighting ambience made for the perfect date night. We truly appreciated the illuminated menu help us see our selections. Both of us cannot wait to have this dining experience again. read more

Celebrated my 60th Birthday! Food was exceptional and the presentation was great! Our server was on it! Loved the atmosphere. Check it out you want be disappointed. read more

Pricey but worth it! The service and presentation of both the food and the drinks were amazing. The food and drinks tasted great, too. Very romantic ambiance. I look forward to coming back! read more

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Very disappointed. Even if I would have paid 1/4th of my bill. Worst old fashion EVER. And it wasn't even smoked, as stated. Sides were cold, even though I had to pay out the nose, separate for them. And the steaks were undercooked to the point that my wife couldn't eat it, and said she would reheat it another day and cook it better in the microwave. Don't waste your time like I did. I spent a special moment with my wife apologizing for going to this place. The only positive was our server. She was amazing and came by many times to take care of us. And my wife said the creamed corn was really good. So if you want a mediocre steak that's not cooked right, with amazing $15 cream corn, this is the place for you. read more

My family & I came to celebrate our birthdays (brother, myself, and my dad). We weren't seated right away but got seated a few minutes after our reservation time. The seating could've been better (we were all seated semi close to the tables next to us). Our server was amazing! I wish I could remember his name but he checked up on us frequently, paid attention to the details of our order, and was entertaining. We ordered the following items: Wagyu meatballs, black truffle risotto, Japanese Wagyu A5, petite filet, ribeye (it was their special for the night), & shrimp with polenta. The chef came out to give his special to my dad & husband. I've never seen this happen so it was truly special to meet the chef who made their food. The portion size for the filet & wagyu was small compared to the price but it tasted great. Shrimp with polenta tasted amazing- full of flavor with each bite. The Wagyu meatball & risotto tasted amazing- no complaints. For dessert, the server bought out chocolate mousse with a candle lit. It was a nice finish to an amazing dinner. If you're in the area, this place is worth checking out. Great food and service! read more

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We liked everything about this restaurant. Delicious food, good portions, good atmosphere, good service - all around great experience.

The food is excellent. The space is cool. And the service is stellar. This is what you would expect in a fine dining experience.

Dark, and mysterious decor..... the Vault is absolutely a foodie dream. The menu abounds with interesting choices like a grilled purple cabbage salad- delicious!!!! I'm sorry I didn't take more photos - but I was too busy eating Honey Truffle Yeast Rolls, Crispy Brussels Sprouts, Baked Artichokes Key Lime Pie. I did photograph the Venison with the "perfect " Demi glacé. The wine list is wonderful - there's a full bar!!! And Tyler - our server - was knowledgeable, friendly, professional and charming!! read more

VAULT - Venison Tenderloin - New American Near Me - Hot Springs, Arkansas

Amazing food, everything we ordered was delicious and the service was awesome. I loved that the chef came to our table to chat with us, we could complement him and the kitchen team directly read more

From the moment we walked in we were totally amazed with ambiance, friendly staff and beautiful setting. We started off with elderberry martinis, and absolutely the best oysters we've ever had. We had 1/2 dozen fresh and 1/2 dozen spinach. Both were best ever. Then husband ordered bottle of red wine. Our waitress suggested a brand we were not familiar with and it was a home run! Filet was cooked perfectly topped with special butter and crab lump meat. Sides we had mushrooms and the best Brussels sprouts we've ever eaten. We were way too full for desert. I was looking forward to trying the bread pudding! Service was excellent. Food was excellent and the atmosphere was perfect! Cannot wait to go ba read more

The food was amazing, the service fantastic and the drinks were wonderful! I liked the drinks a whole lot!!!

Food was delicious. Portions are not huge but totally adequate. Desserts are great-especially crème brûlée. Service was impeccable! Best I've had in years. One of the best meals/experiences in Hot Sprongs. read more

Wow. This place is incredible. The atmosphere is very nice. A beautiful bar area with dimmed lights throughout the restaurant and a menu that lights up when you open it. Our server, Melanie B, was awesome. Very friendly and knowledgeable. Our food was killer. My wife had scallops and risotto that she enjoyed. I had the best restaraunt steak I've ever eaten. 10/10, absolutely would recommend read more

Visiting from Texas and we happened to get in on Valentine's day with no wait (we lucked out!) The staff were all so kind, the Executive Chef checked on us, personally, a couple times as well. We started out with the baked artichokes; the cheese and lemon balanced so nicely and it was just the right amount for an appetizer. Our entrees were phenomenal! The roasted pumpkin curry is one of THE best dishes i've ever had. Steak was cooked to perfection. This is a must try when visiting Hot Springs! read more

Went for our Anniversary dinner. First trip & pleasantly surprised. They acknowledged our Anniversary and sat us in Vault Room. Super cool. Nice cocktail & wine list; then the ROLLS beware hard to stop!!! Didn't get Apps, holding out for dessert. Started with Grilled Ceasar Salad. YUM. Hubby had Duck he loved. I had Ribeye. We shared side of Brussel Sprouts, all scrumptious. Then Dessert!! Again, they acknowledged our Anniversary in a special way. The Lemoncello tiramisu was Outstanding. Our servers, Danielle & Skyler went Above & Beyond & hope Mgmt appreciate them. 10 Star!!! read more

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My husband & I found the Vault on Yelp & decided to give it a try. We made a reservation & even showed up 20 minutes early & were seated right away! Our server Danielle was excellent! Everything was first class.. the ambiance of the restaurant, the service, & the food! We will definitely eat here again when we visit Hot Springs! read more

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Top notch food, service & atmosphere! Our waiter was amazing & talked us into trying a cabbage salad app - doesn't sound amazing but tasted fabulous!! Go early or stay late & get a cocktail in the cool bar/lounge upstairs! read more

The food is amazing, best I've ever had! The atmosphere is incredible & I highly recommend you ask for Scott as your server!!!

Fabulous. From our waitress, Danielle, to the manager, the rest of the wait staff, and best, the FOOD! We had broiled oysters- light favoring so the oysters still came through, to the cobb salad, the best pork chop ever, brocolini with nice heat, and the honey truffle rolls. Complimentary chocolate mousse for our anniversary. Nice, subdued setting, very comfortable. read more

We came here for a friend's birthday and had high hopes since the reviews were good and their menu sounded amazing. (By the way, their menu on their website is NOT updated and their prices are significantly higher on some of their advertised dishes on their website). However, we left utterly disappointed and still hungry since the food was not great at all. I did enjoy the ambiance of the restaurant which was dark and romantic and would be perfect for a date night. The noise level is like any other restaurant on a Friday night: lively. We were seated promptly since we had made reservations. We ordered several appetizers to share including the dozen raw oysters ($20), oysters Rockefeller ($36), baked brie ($16), and the steak tartare ($24). The raw oysters were fine, nothing special about them. The oysters Rockefeller were pretty good but the presentation of the dish and laying them down on raw kale seemed real sloppy for a dish that is $36. The baked brie was just a typical baked brie that you could make at home. The steak tartare was super bland and didn't taste very fresh. I've had way better tartare before and wouldn't recommnd it at $24. Overall, the oysters were probably the most decent thing we ordered but it's not like you can really mess up raw oysters. We looked over the menu and many dishes sounded really tasty. I couldn't decide between their "roasted lamb" or their steak. I decided to go with lamb since I eat steak more frequently and the thought of a nice lamb roast sounded really appetizing and comforting. When my dish came out, I was shocked because it looked like a pile of barf and not a nice chunk of meat like a "roasted lamb" sounds like it would be. Upon trying the meal, it tasted like a lamb curry with a sloppy joe like texture. Needless to say, I was highly disappointed in the meal and how the description was deceiving to call it a roasted lamb dish. Two of my friends ordered the scallop dish ($47) which came with three tiny scallops over a bed of undercooked rice/risotto. Definitely not worth the price tag and it didn't even taste great at all. As if the experience wasn't already ruined by the food, the manager, Scott Mueller, rudely came over to our table during dinner to tell us we are being too loud. We were shocked and taken aback at the downright rudeness of the manager since we were no louder than any of the dining customers and our waitress was also surprised that he made that comment to our table. That left an even sour taste in our mouths than the food did. Without a doubt, this is hands down one of the worst restaurants and dining experiences I have ever encountered. The worst part of it is that we had to throw away almost $500 for our meal here with one of the worst customer service from a 'manager' of a 'high-end' restaurant. Don't waste your money here and go to 501 Prime instead. read more

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This is one of my favorite places! I've always loved the building & they did an excellent job renovating. I celebrated my birthday here a few years back & couldn't have asked for better food or service. It definitely feels like it belongs in a large metropolitan area & I think it's something Hot Springs needs more of. Great food, service & atmosphere. read more

Top 3, possibly #1 restaurant in Hot Springs from the multiple times we've come here. Understand: you DO need a reservation and it is NOT cheap. But if you get in, you're going to eat good. Over the top service and the vibe in this place is excellent. The Smoked Pork Chop was excellent and so was the meatballs. But listen... whatever you get, get the whipped potatoes. Game changer! read more

VAULT - Smoked Pork Chop - New American Near Me - Hot Springs, Arkansas

Was really looking forward to this based off of the high ratings. Made reservations through Open Table, so we were sat right away. The ambiance was great. Loved the stone pillars and the vault behind the bar. The service overall was decent. She was very nice, but I think she was overwhelmed. It seemed like she was trying to be an attentive, but there would be periods where we would not see her for awhile. The food...overall how disappointing for a 4+ star place. The bread we started off with made me think this place was going to be 5 stars. Holy crap there bread was amazing! So warm and delicious. Then the disappointment started with the steak tartare appetizer. First it took about 25 minutes to get it. I have had some amazing steak tartare so the bar is high, but this really disappointed. Overall, it was lacking a lot of flavor. The meat itself was kind of stringy. The use of potato chips was interesting, definitely had not had that before. It really was the only flavor that I tasted from it. The price was a little high. Believe it was $24. Kind of high for the quality of the dish and that we were not in a major metropolitan city. My steak was decent. Definitely better deal at +/-$34. Main problem is that it took almost an hour to get though. Finally the dessert, chocolate crème brulee, so good! If it weren't for the bread and crème brulee this place would have been a complete disaster. I rarely complain at the length of service time to a manager. The restaurant was busy, but not to the point of taking an hour for your entrees. I realize it is Covid and there is social distancing, but you should staff based off of your customers that will be served. My girlfriend asked to speak to the manager when we hadn't seen our food in 50 minutes and the app took 25 minutes. We had ordered our entrees about 15 minutes into our wait on the app. The manager eventually came by and had some excuses of the restaurant being sat all at the same time (was not accurate) and everything being made from scratch. He comped our appetizer and dessert, which was nice. Would rather have paid for everything and had a 4 or 5 star experience. One big issue about the kitchen being behind is that the chef came out twice to one table and one more time to check on everything after we complained. He was not sweaty or had any stains on his coat. If the situation was so bad back there, he should not have had time to come out and should have looked like he was actually working back there. Will I return? Likely not. The two high end spots I visited while in town were not impressive. Honestly the best meal I had in Hot Springs was the pizza place and the breakfast spot. read more

VAULT - Took almost an hour for the super fatty strip steak. First bite impression: not impressed - New American Near Me - Hot Springs, Arkansas

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5 stars all the way Great food, wine, atmosphere, and best waiter ever. Mitchell took such great care of my husband and I. Will definitely be back! read more

Great ambiance here and excellent service - also LIGHTED MENUS?? Why does EVERY place not have this?!?! What a great idea. Our food was delicious, with a special focus on appetizers (who knew I liked sweet potato and sausage croquettes?!?). We enjoyed our group dinner here and it did have a special occasion feel which was perfect for us for the evening. read more

So Damn Good! 5 stars for everything and if we could give 6 I would. The staff is freakishly nice - like where do you find such nice people???? The food - not sure what's in the Caesar dressing but I could have purchased that buy the gallon to take home. Next up... lobster/steak pasta ... did anyone see me kick the bowl??? Delicious and the prices are great. Give them a try! read more

VAULT - Ask to sit in the "vault" - New American Near Me - Hot Springs, Arkansas

Love this restaurant! If you're looking for dimly lit, date night ambiance and an upscale romantic atmosphere, there is NO better place for dinner in hot springs. The best craft cocktails and some of the most upscale dining available in Hot Springs, I always receive great service here as well. The only reason I'm not rating 5 stars is because for the price, there are some better dinner and cocktail options in the Little Rock area if you're willing to drive. Also I'm big on steak when I eat upscale, and the steakhouse down the street has a much better steak for the price. Overall, I love the atmosphere here and it's perfect for a date or celebration. My recommendation is to enjoy Vault's delicious cocktails and appetizers, then walk down to Porterhouse for some steak and wine for dinner! read more

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The Vault in Hot Springs is a very cool bar and restaurant with a funky vibe. We had the Crispy Tofu. I am not vegetarian and I thought it was phenomenal!! The sweet dinner rolls are to die for! Ask for the Smoked Old Fashioned.... You will love presentation! Our bartender Rhianna will take great care of you! read more

VAULT - Smoked Old Fashioned - New American Near Me - Hot Springs, Arkansas

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We went on a Girls trip to Hot Springs and thoroughly enjoyed drinks and dinner at the Vault. Make sure you make reservations and save room for dessert. read more

Had the most wonderful experience! Our waitress, Dani, was phenomenal. She asked if we were celebrating anything and after telling her our anniversary, we were given complementary NA champagne and a chocolate mousse dessert. Highly highly recommend the pork belly appetizer. Dinner rolls were incredible. 10/10 experience. read more

VAULT - Pork belly appetizer - New American Near Me - Hot Springs, Arkansas

Best place in Hot Springs for a great dinner. Service is top notch. Food is amazing and unique. Cocktails are delicious. Ambiance is very cool too. read more

Very modern and higher end in both experience, and in service. But it's not all looks and hip lighting....the menu is very well thought out and the food was incredible. We have a gluten and a poultry allergy and the chef personally came to the table for each course to make recommendations and to explain everything. We were pretty blown away, considering we didn't have a reservation and just got slipped in to a table near the back. Which was fine by us! We loved it. One of the highlights of our trip. Very well priced too! read more

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Great place. Good food and service was fantastic. Thank you Amy...ur a keeper.Old bank in good condition

We stopped here for apps and drinks. Atmosphere is super chic, fun and unique. The service is great, everyone was super friendly and helpful! We sat at the bar, so it was cool to be looking into the "vault" area. The drinks we awesome! A unique twist on classic cocktails. They were definitely strong and worth the cost, while also maintaining good taste. For appetizers we had the oysters Rockefeller and bread. The oysters were surprisingly good to me, as we obviously aren't near a coast. They tasted fresh and were the perfect accompaniment to the drinks. The bread was so tasty... usually a side thought but wow it was SO GOOD. They're little buns that have a sweet glaze - yum! We will be back! read more

VAULT - Millionaire drink - New American Near Me - Hot Springs, Arkansas

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Delicious delicious food. The ambiance is romantic and intimate. My own complaint was they forgot our oysters but the kitchen was behind nonetheless the food was delicious and service was attentive. Definitely a place to visit. read more

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