Scotty showed up at the scheduled time and located the issue. It turned out to need a specialize…read morepart that he did not have in stock, but he was able to locate one quickly and returned to complete the work in a timely manor.

I have used Scotty several times throughout the years and he is always so helpful and looking out…read morefor my best interest. We arrived at our cabin and the water pipes were not working. I called Scotty to come out and he gave me a few ideas to try first to avoid a weekend service charge. He was right on and I was able to get it fixed. So grateful to have someone I can trust to call.

Very happy with the plumbing work done by Bryan! Our hot…read morewater heater was pouring water everywhere before it was replaced, along with the frozen valve that prevented us from turning off the water to it. Now all is dry and working properly, strapped in, all done to code!

Charged for an estimate. They were $5000 dollars higher than the competition, and they could not…read moreget to it right away, I guess they are shorthanded . Needless to say, I went with the free estimate and 5000K less. Plus got the unit done in days.

Excellent experience from start to finish! He installed a new high-altitude water heater and two…read morenew toilets in our home. Communication was great, he was prompt, professional, knowledgeable, and his pricing was very fair. Everything was completed efficiently and done right. I would absolutely recommend him to anyone looking for a reliable, honest plumber!

Jay answered our call on a Saturday morning and was responsive and very organized from the start…read more We have a long set of windy steps to the cabin that proved to be challenging to get a water heater up to the house. Jay got it done! He did an excellent job, and we have hot water the same day. We couldn't be more pleased with the work he did, and we would whole-heartedly recommend him for any plumbing work!

I had called Brian about a shower problem and he called back that same day, and repaired it the…read morenext day. He has a great work ethic, and when you call him he calls you back and takes the time to listen to what's wrong, and he does not overcharge, and most of all he is very reliable. I highly recommend him, and he is my go to plumber.

Our family purchased a home about 15 years ago, and we recently decided to replace the stove. When…read morewe removed it, we discovered that it had been sitting directly on a gas line this entire time!!!! We did our research and called Drain Tech Plumbing, Brian was incredibly accommodating, he worked with both me and our property manager to get everything taken care of quickly and safely. Not only he fair, but more importantly, he was honest throughout the entire process. If you own a second home in the area or operate an Airbnb, I highly recommend reaching out to Brian for any plumbing related issues. It's hard to find someone this reliable and trustworthy.

Quick Response and the plumber/technician was friendly, on time, and got the job done quickly.read more

I am writing to express my extreme dissatisfaction with the full repipe service performed at my…read morehome. While I originally did not intend to leave a formal review, the number of issues I have encountered is unacceptable. I have experienced leaks throughout the system. I have even had to purchase my own crimping tool to repair pipes myself. Additionally, all of the piping in my bathroom required replacement. Most recently, I discovered that the main line entering the house has no support and is completely loose as water flows through it. I chose not to contact you for repairs because I no longer felt comfortable having your team at my property. I am sharing this feedback to document the poor quality of workmanship and the significant repairs I have had to undertake on my own.

Look no further! If you want polite, professional, speedy service with good prices, you have found…read morethe company! My water heater wasn't working and even with a busy schedule, he made time to swing by. Even then he checked another unit that wasn't working. What impressed me most was how nice he was and how professional he was. He was so thorough and knew his stuff! He didn't just do the one job, he stood by and checked around to make sure the overall integrity was good. He tries to find ways for to be cost effective. He is greatly appreciated! Highly recommend!

Thank goodness this company has been purchased and now has new owners!…read moreBased on this news please disregard this experience as long as the previous owner does not show up at the door. We will give the new owners a try when we need plumbing assistance. Thank you for reaching out so quickly to follow up! Old Ownership, Hillman: Extremely disappointed does not begin to describe how I feel after recommending this individual to my recently widowed mother. He got lost, although he lives on the mountain, was routinely rude to my mom on the phone and in person once he arrived. She's trying her best, and address shows correctly with exact accuracy on Google Maps. He spoke very kindly with me and then was very condescending to my mom. Therefore I cancelled him immediately and she broke down in TEARS to me after he left, talking about how he made her feel belittled and reprimanded her that she "needs to learn how to give directions". Maybe he needs to learn how to use Google instead! Maybe he needs a lesson in patience and understanding.... in common decency, respect and basic customer service.

Jake does a great job. He is honest, professional, efficient, and friendly. Cantrell's installed…read morethe HVAC system at my house in Crestline in 2019 and has been providing maintenance since then. There have been no problems until this month (July 2026), and Jake installed a new capacitor to get my AC working again. In doing so, he explained the difference in American made and Chinese made capacitors so I could choose between them. I highly recommend Cantrell's Heating & Air Conditioning.

I'm giving three stars because about 3 or 4 years ago, we purchased a cabin in Crestline, and the…read moreFurnace was at least 40 years old. Needed to replace it, and Kirk did a great job at a great price. Next, we added a split unit to heat/cool our two upstairs bedrooms. Install was reasonable and it worked well - until it didn't. The business changed owners a few years back, and it's been a struggle to keep the split units working. After some time, Jake came through and fixed our split unit, even adding a surge protector for free. I'm hoping things go smoothly from here. Be aware that surge protection is important on the mountain with all the unplanned outages we face.

Exceptional Service & True Professional I cannot recommend…read moreSRM Heating and Cooling highly enough -- Steven provided truly exceptional service from start to finish. Our heater had completely gone out and needed to be replaced. While he was there, Steven discovered a completely separate emergency: our tankless hot water heater had broken a seal on the valve and had been spraying water for a couple of days. He immediately stopped what he was doing, jumped in to stop the leak, and got it fully repaired the same day. He saved our family from what could have been a very costly disaster. Steven is honest, extremely knowledgeable, and genuinely cares about doing the right thing. In Big Bear, it can be so hard to find reliable contractors who show up when promised and don't take advantage of the situation, but Steven is the real deal. He made a very stressful experience so much better. He is definitely a number you want to keep saved in your phone. I couldn't praise his exceptional service enough -- SRM Heating and Cooling is a company I will use and recommend again and again!

Steven at SMH Heating and Air Conditioning was fantastic. After our gas was accidentally shut off…read moreby the earthquake valve, both of our furnaces stopped working and we couldn't get them going again. Steven showed up quickly, diagnosed the issue right away, and had both furnaces reset and running in no time. On top of that, I had incorrectly wired a couple connections on my Ecobee thermostat from a DIY install, and he fixed that without hesitation. Everything is now working perfectly. Fast, knowledgeable, and easy to work with. Really appreciate how quickly he got our heat back on. Highly recommend. Great value too!