Thrilled with plumbing and heating services. Great experience, on-time, honest team, fair pricing.read more

Heater stopped working. M&M responded within 30 minutes of my call. Heater repaired at a reasonable…read morerate. I would use them again.

Exceptional Service & True Professional I cannot recommend…read moreSRM Heating and Cooling highly enough -- Steven provided truly exceptional service from start to finish. Our heater had completely gone out and needed to be replaced. While he was there, Steven discovered a completely separate emergency: our tankless hot water heater had broken a seal on the valve and had been spraying water for a couple of days. He immediately stopped what he was doing, jumped in to stop the leak, and got it fully repaired the same day. He saved our family from what could have been a very costly disaster. Steven is honest, extremely knowledgeable, and genuinely cares about doing the right thing. In Big Bear, it can be so hard to find reliable contractors who show up when promised and don't take advantage of the situation, but Steven is the real deal. He made a very stressful experience so much better. He is definitely a number you want to keep saved in your phone. I couldn't praise his exceptional service enough -- SRM Heating and Cooling is a company I will use and recommend again and again!

Steven at SMH Heating and Air Conditioning was fantastic. After our gas was accidentally shut off…read moreby the earthquake valve, both of our furnaces stopped working and we couldn't get them going again. Steven showed up quickly, diagnosed the issue right away, and had both furnaces reset and running in no time. On top of that, I had incorrectly wired a couple connections on my Ecobee thermostat from a DIY install, and he fixed that without hesitation. Everything is now working perfectly. Fast, knowledgeable, and easy to work with. Really appreciate how quickly he got our heat back on. Highly recommend. Great value too!

Very happy with the plumbing work done by Bryan! Our hot…read morewater heater was pouring water everywhere before it was replaced, along with the frozen valve that prevented us from turning off the water to it. Now all is dry and working properly, strapped in, all done to code!

They only charge $20 for a service call, but then they quoted me $373 dollars an hour just to…read moreinstall a thermostat. Crazy expensive!

Quick response. Great service. Professional and courteous. Would definitely recommend!read more

Helped us in in an emergency. Great experience. He actually was able to explain the issue when…read moreanother plumber couldn't do the job correctly and even referred us to someone that could because he was already booked. Will be reaching out again.

Bear Valley Plumbing & Quentin we're absolutely an answer to prayer! Quentin was extremely…read moreknowledgeable and explained everything thoroughly! We have a very old cabin which was in dire need of upgrades. And Quintin was able to tackle the job same day as the service. We will definitely be using them again!

Great quality service. We had repairs on the heater done a few months back and recently put in a…read morenew A/C system and were very knowledgeable and communicative.

Thank goodness this company has been purchased and now has new owners!…read moreBased on this news please disregard this experience as long as the previous owner does not show up at the door. We will give the new owners a try when we need plumbing assistance. Thank you for reaching out so quickly to follow up! Old Ownership, Hillman: Extremely disappointed does not begin to describe how I feel after recommending this individual to my recently widowed mother. He got lost, although he lives on the mountain, was routinely rude to my mom on the phone and in person once he arrived. She's trying her best, and address shows correctly with exact accuracy on Google Maps. He spoke very kindly with me and then was very condescending to my mom. Therefore I cancelled him immediately and she broke down in TEARS to me after he left, talking about how he made her feel belittled and reprimanded her that she "needs to learn how to give directions". Maybe he needs to learn how to use Google instead! Maybe he needs a lesson in patience and understanding.... in common decency, respect and basic customer service.

Just called after reading wonderful review. They won't even come to property They asked me…read morelots of questions. One I answered if the bill is thousands of dolllars I would use insurance if not I will pay out of pocket. The lady's as so rude I no longer believe there reviews I read. Business owners Your review starts with the people whom answer the phone.

Northstar was at our house to see how our Airconditioning system is doing. The technician's name…read moreis Andrew. He is friendly and did a good job. Some technicians are more to sell new products or services. Not Andrew. He concentrated on his maintenance service job. We felt easy with him and hope he will return for the next maintenance service.

We did a full re-pipe of the cabin. Fabiola C. and Adolfo…read moreRojo were amazing. They were able to knock the entire job out in one day. I was surprised by how well they cleaned up the area and removed all the old pipes. We've used this company in the past for some toilet repairs, and you can see why they are a Trusted business. I would highly recommend Northstar.

In the middle of a heat wave, my aging (13 1/2 year-old) roof-mounted a/c-heater took a powder on a…read moreSaturay morning. Within four hours, Marlon showed up and had the necessary part on his truck to get me back online for which I am eternally grateful. However, he brought back down from the roof, pictures of rust, oil leaks and a few burned-out resistors along with detailed explanations of where things were headed with likely steep replacemet/repair costs in the future. Not only so, but the refrigerant in my a/c unit was no longer a legal replacement in California, should leaks occur there. The motor bearings were becoming noisily worn as well. From the very first Saturday contact with a call from James within 10 minutes of my YELP request, to the field visit from Marlon on the same day, to the installatin of a brand new heat pump system only two days later on Monday by two guys up on the roof enduring the at-least 106-degree brutal temperatures, and the skillful crane operator who clearly knew what he was doing, the professionalism, great care and willingness to get it all done right was seamless and unwavering. The same to be said of the quick, no-hassle financing initiated in the office to get things rolling for me. Without flinching, I can highly recommend AACE'S.

Aace's Heating Air Conditioning provided revolutionary service!!!!! Their initial engagement was…read morefast and professional. They offered to come out and perform an investigative assessment of our issue and propose alternative solutions. Carlos came out and performed our initial assessment. They were the second team to come out and perform the inspection. He his evaluation provided the same assessment as the first vendor; however, his professionalism, polite yet candid explanation, offered alternatives, and comforting competence made us know that this team was the one for us. Primary alternatives were to (a) repair the broken blower motor or (b) replace the Furnace (heater) and Compressor (A/C). Based of the assessment, age of system, and condition other components, we opted to go with replacing the system. Their pricing was extremely competitive, personnel were very honest, perceived competence was the highest, and proposed hardware was highly rated. The installation was fast, cleanly done, and top notch. They arrived on time and provided progress assessments during the installation. They even provided before, during, and after photos. They will be our first choice for all future HVAC work!

I have used Scotty several times throughout the years and he is always so helpful and looking out…read morefor my best interest. We arrived at our cabin and the water pipes were not working. I called Scotty to come out and he gave me a few ideas to try first to avoid a weekend service charge. He was right on and I was able to get it fixed. So grateful to have someone I can trust to call.

I made an appointment with Scotty in the morning to come look at my heater since it wasn't working…read more He said he would be able to come at 4pm, but to be safe, gave me a 3-5pm window. 5pm comes around and I call him to see if he's close. He tells me that he's still busy at his other location. I tell him that we need the heater on since the downstairs is extremely cold in Big Bear Lake (especially in January!). He says he'll do what he can. I get a message less than an hour later saying he won't be coming. I really wish he was more honest about his availability. If he knew he couldn't come, tell me earlier and I might have been able to get someone else! In fact, I got a call from another hvac when I was calling around, but told him I already made an appointment with Scotty.

My heater went out at 11:30pm in January during the big CA storms. I kept the fireplace going all…read morenight until I could call some companies in the AM. I first called The Wisdom Company and Wayne answered the phone. He was on vacation on the East Coast. He asked me what issues I was having and I walked him through what was going on with my heater and the brand. He was able to diagnose the problem on the phone. He stayed on the phone and walked me through how to fix the heater on my own. I couldn't believe what a stand-up guy this was to take a work call on vacation and then help me fix the problem to get my heater turned on. Wayne Thank You so much for your help. My family is so grateful to have the heater working!

I called Bill Wisdom Company because my wall heater was making noises like 4th of July fireworks…read more Wayne answered the phone and said he could be here in 30 minutes. He was prompt, courteous, and knowledgeable. He diagnosed the problem quickly and I'm a happy camper. Thank you so much!