We have had such a horrible experience with the floor store and are still suffering 8 months later. We hired the floor store based on good reviews on the island, only to find out later the store was purchased by Frank J's Carpet Installation (based in Renton) and all the good reviews were for the previous ownership. We contacted Frank to see if they could install bamboo hardwoods we had purchased elsewhere, and Frank came over to give a quote. He said they had a lot of experience with this type of flooring (click & lock) and even declined when I offered the installation guide that came with the materials. Flash forward to a few days later, we come home after a day of work to find they did a truly horrific job. We had to walk around the house marking things with blue tape where they needed to re-do pieces that looked awful, cuts that didn't fit, etc. We ended up firing them before they could do the stairs because I was confident they would not be able to handle the precision cuts. Their price was the most expensive of any quote we got, but Frank reassured me they are island-based and take care of islanders. What a joke! When they finished, you could walk around and feel that the floor was completely uneven and there was give in certain spots. During out initial consultation Frank had assured me they would level the floor where needed, including using leveling compound, and told me we didn't have to remove the subfloor. He clearly had no idea what he was talking about, because 8 months later I have floor buckling, sticking out, and cracking. It is like walking through land-mines in our house, and every day I am scared a new piece will buckle, stick up, and trip me while I am carrying my baby. Twice now Frank has sent one of his sub-contractors to fix the floor, and within a few days the problem has returned. The only real solution would be for someone to pull up the entire floor and start over again. Frank demanded we pay full price, even when it was clearly a hack job, and showed up at my house demanding payment. Eventually my husband had to contact him to get some of the money refunded because it was clear we are going to have to get a real professional in here to fix things, and he refunded a few hundred dollars. He even told my husband "it's not my guys' fault, he doesn't know how to work with hardwoods." after he had reassured me his employee had experience working with our product. I am disgusted at the way this business is run, and the true hazard they have left us to deal with. I would strongly advise anyone looking at using their services to look elsewhere. read more