Great selection and the staff was friendly and helpful. The store was clean, and they had…read moreeverything I was looking for. My only complaint is that the prices are a bit higher than other vape shops in the area. If the prices were a little more competitive, I'd definitely give it 5 stars. Overall, it was still a good experience, and I'd come back when I need something specific.

I absolutely do not recommend this VapeCity on Chimney Rock or any establishments owned by Ali…read more There was a tall young man, Hispanic with Curley hair that had a "gun" tattoo on his neck smoking weed outside the shop, only to find out he was the cashier there! He was also very rude! Most of their selection of vapes are broken, missing boxes, batteries, coils, or cables, and they will try to sell you the overpriced broken devices so you can get locked into their "24hr exchange policy" with no refunds even if the device is broken upon purchase. This isn't the first Vape City to have these issues such as broken devices, horrible customer service, and drugged employees. Ali runs a shady business! Do not shop here!

Alarming Stocking Practices & Horrid Customer Service (Go Elsewhere) - TLDR: Owner admitted to…read morelying to me when I sought exchange/discount for old crusty gummies he apparently wanted to restock. Interaction recorded and verifiable. Will upload to Google review if Owner attempts to dispute. Owner admitted to lying during our short product exchange. I purchased blueberry gummies I'd bought here before but after driving 10 minutes home I saw they were not the same vibrant blue as last time but pale white & green with a chalky substance on them. I called the store repeatedly to discuss a refund/discount but the phone rang off the hook. I kept trying to reach them the entire time I drove back to the store. By the time I got back I was extremely upset and wanted an exchange and a discount of new gummies. Owner said it "wasn't his problem" phone didn't work. Owner also stated it was against franchise policy to give discounts of any kind. He then changed his tune, apparently just to dig at me, and said he "had to say something" because I "just came in wanting a discount". He stated he would only give it to me if I was 'nice'. When clarifying if he had lied to me he said "yeah basically" - which is when he realized I had started videoing our interaction. I asked why it was okay to refuse to discount me for being upset that I got gross gummies, couldn't reach him, and had to take an extra 20 minutes out of my day for this exchange. Owner finally stated he would give me 20% discount but "would never serve" me again. Which I profess to be fine with considering how horrible this experience was from start to finish. Then he repeatedly apologized and seemed like he wanted to backtrack. Give me a break. ALARMING - when I poured the old gummies out onto the counter to take a video of them he got upset and goes, "Why would you do that!?" stating he now has to throw them away. I reminded him I had already touched them and they were clearly old so he should throw them away no matter what. WHY WOULD HE RESTOCK THOSE!? Owner needs to leave the nice bespectacled guy at the counter, take a customer service course, and try not to bold faced lie in the future. I've spent hundreds of dollars here - now I'm going back to SMOKEY'S ON WESTHEIMER (they have a bigger store and parking lot). Such an absolutely upsetting experience from a health and humanity perspective.

They made it right, it is great. Very nice store, very secret. Very nice shop lady. Nice book…read moreshelves.

Fully stocked and really nice people ! Highly recommended…read more!!! I've never been to this store and they didn't have what I was looking for. If they didn't, they'd have it the next day.

Went there for my first time tonight, Robin was there helping me out. The place is super clean and…read moreshe was just the most amazing person helping me out and answering any questions I had. For sure will be coming back here.

Great Experience will come back soon. This place sells what I need. The guy was very healthful.read more

Great customer service, fast and friendly. Very knowledgeable on product. Helped me how to set up…read morethe device

If you're looking for a Vape's and CBD, I don't know why you're still looking. This place is the…read morebest place in Houston hands-down. Logan and Eric will take care of your needs. Highly recommended

Don't get me wrong. it's a good shop with a good amount of inventory. i just suggest staying away…read morefrom the house juices. had more of an aroma then actually taste. was not happy. smelt great tho. but if you want house juice go to vaporfi. so much better. other then that. not bad of a shop.

Good stuff a little pricey but worth it. They do have sales so try and call them before making the…read moretrip.

I just came in tonight after coming to this business for two years, it has definitely changed my…read moreperspective on this location at least. I almost got scammed out of 80 dollars because the store manager at this location refuses to hire or train the people who work here properly. People alone on nights usually, even if they're new. Manager was on the phone with the guy and even tried to tell me there's legally nothing they can do. Then once I put my foot down suddenly they can do an uneven exchange. Super scammy manager and super scammy establishment. Please go to any other Vape City in Houston! Do not give them your money!

Customer service is sooo awesome, I always enjoy going here. They have everything you could…read moreimagine, it's always clean, and never too crowded to where getting help takes forever. You get in & out with ease and all your questions will be answered. Thanks for being such a joy to your customers!

victoria and DEPOP WAS ONE OF ONE…read more come here only. everywhere else sucks. customer service was outstanding i come here all the time!!!!!!

EXTREMELY overpriced, if I were you I'd go across the street to vape bazaar for literally half the…read moreprice! Geek bar is 33$ here which is absurd! They're just ripping people off at this point! Vape bazaar all the way

Definitely had to go back and redo this review because their service sucks literally balls deep…read more They act like they don't want to do their job and if you ask them for any help or prices they roll their eyes, question you like you're dumb, don't let you view the material you want to purchase, and just want you to rush out the store instead of buying anything. Then once you do pay for something they don't even bag it up they just hand it to you and are ready for you to leave.

Clair deserve five starts. She's very sweet, & welcoming…read more DO NOT GET YOUR SPECTRUM QUICK FIX PLUS 6.3 from here!!!!! Either they all are outdated, been tampered with, or just bad! I bought two with hopes to use them, and BOTH of the two that I bought were defective! When I called to let them know, the male (unknown name) was very rude, and He really didn't care to hear what I had to say. They gave a no return, no exchange policy that's really bummy, because The price of the things I needed sure was unbelievably low quality, or outdated/unusable. DO NOT COME HERE FOR QUICK FIX!!!!

If you're going here for the 10% off one item check-in, don't go. I was told that it could not be…read morehonored, even though it was on their Yelp page. The employees told me that even if they wanted to, there was no way to select it from their dropdown menu of premade discounts. To back this up, an employee turned the computer around and showed me the list of premade discounts with the first one reading: "10% off with valid reason." ???? When I pointed it out and told her that the deal on their validated Yelp page seemed like a pretty valid reason, I was told that it was not. Another employee then tried to mansplain business and bottom lines to me. ??? Yes, I do understand that a business must make its bottom line, and that means making sure marketing initiatives are in line with that bottom line. It also kind of seemed like the employees didn't understand what the Yelp discount was. I was met with a slew of questions like "but that's on your Yelp account," unable to understand that the offer is displayed on everybody's Yelp. I was told that 1. The owner gets really mad if they allow 10% discounts 2. The owner controls the Yelp page. ???? In my mind, that meant that the owner would know about the Yelp discount, right? But I guess it wasn't communicated to the employees? I'm not sure, but it sounds like not a lot of top-down communication is happening, leaving the customers SOL. I even emailed the owner using the store's business email, and I received no response. It just kind of hurt my head dealing with these folks. And honestly, I only purchased the item because the saleswoman (Lauren) was so nice; it wasn't even the color I wanted which made all of this even more painful. The last thing I want to say is that while the employee tried to explain business principles to wittle ol me, I should have probably explained marketing to him, and detailed that a bad customer experience and a bad review is going to lose a lot more money than the 10% offer I was trying to redeem.