staff are friendly and helpful and responsive. products are kept to a consistent standard. great…read morehours.

I absolutely do not recommend this VapeCity on Chimney Rock or any establishments owned by Ali…read more There was a tall young man, Hispanic with Curley hair that had a "gun" tattoo on his neck smoking weed outside the shop, only to find out he was the cashier there! He was also very rude! Most of their selection of vapes are broken, missing boxes, batteries, coils, or cables, and they will try to sell you the overpriced broken devices so you can get locked into their "24hr exchange policy" with no refunds even if the device is broken upon purchase. This isn't the first Vape City to have these issues such as broken devices, horrible customer service, and drugged employees. Ali runs a shady business! Do not shop here!

I stumbled across this location on a work trip, before realizing I had been to their sister store…read morein New Jersey! This lounge has a really nice, and well stocked humidor. My favorite part was a nice end cap display with their stock of the Cogar Aficionado's top 25 cigars for the 2025 year. Plenty of cool display areas for buying your next new humidor, or an ashtray. I didn't get into the members only lounge, but would be interested. Also, there are plenty of TV's and comfy, plush, leather chairs to relax in while you burn one. My only negative for this location is a lack of a bar to serve a nice scotch or other whiskey while enjoying the smoke. But as this is not my regular location, no complaints.

Great cigar selection and a large humidor. The prices are reasonable and the staff are helpful and…read morefriendly. The lounge is clean but could use a few updates (broken tvs). The private lounge is large and very comfortable.

Customer service is sooo awesome, I always enjoy going here. They have everything you could…read moreimagine, it's always clean, and never too crowded to where getting help takes forever. You get in & out with ease and all your questions will be answered. Thanks for being such a joy to your customers!

victoria and DEPOP WAS ONE OF ONE…read more come here only. everywhere else sucks. customer service was outstanding i come here all the time!!!!!!

Really nice place. A…read morehuge selection, helpful folks, and fairly priced. Nice locker and accessory selection, too. Would be here pretty often if I lived here.

Nice lounge with a great humidor. The lounge actually has a few Houston exclusive cigars . The…read moreservice is average.

Clair deserve five starts. She's very sweet, & welcoming…read more DO NOT GET YOUR SPECTRUM QUICK FIX PLUS 6.3 from here!!!!! Either they all are outdated, been tampered with, or just bad! I bought two with hopes to use them, and BOTH of the two that I bought were defective! When I called to let them know, the male (unknown name) was very rude, and He really didn't care to hear what I had to say. They gave a no return, no exchange policy that's really bummy, because The price of the things I needed sure was unbelievably low quality, or outdated/unusable. DO NOT COME HERE FOR QUICK FIX!!!!

If you're going here for the 10% off one item check-in, don't go. I was told that it could not be…read morehonored, even though it was on their Yelp page. The employees told me that even if they wanted to, there was no way to select it from their dropdown menu of premade discounts. To back this up, an employee turned the computer around and showed me the list of premade discounts with the first one reading: "10% off with valid reason." ???? When I pointed it out and told her that the deal on their validated Yelp page seemed like a pretty valid reason, I was told that it was not. Another employee then tried to mansplain business and bottom lines to me. ??? Yes, I do understand that a business must make its bottom line, and that means making sure marketing initiatives are in line with that bottom line. It also kind of seemed like the employees didn't understand what the Yelp discount was. I was met with a slew of questions like "but that's on your Yelp account," unable to understand that the offer is displayed on everybody's Yelp. I was told that 1. The owner gets really mad if they allow 10% discounts 2. The owner controls the Yelp page. ???? In my mind, that meant that the owner would know about the Yelp discount, right? But I guess it wasn't communicated to the employees? I'm not sure, but it sounds like not a lot of top-down communication is happening, leaving the customers SOL. I even emailed the owner using the store's business email, and I received no response. It just kind of hurt my head dealing with these folks. And honestly, I only purchased the item because the saleswoman (Lauren) was so nice; it wasn't even the color I wanted which made all of this even more painful. The last thing I want to say is that while the employee tried to explain business principles to wittle ol me, I should have probably explained marketing to him, and detailed that a bad customer experience and a bad review is going to lose a lot more money than the 10% offer I was trying to redeem.

Total Wine class on a Friday evening. Attended the "Seaside to Speyside" with Jeremy Hill. Walked…read morein and was greeted with a welcome cocktail. My table was lined up with the 6 different samples I would be tasting along with a bottled water a shot glass and a flask (which I got to keep). Jeremy Hill made the class enjoyable and I learned a lot about JURA and Tamnavulin. The class had snacks which were really not much as it was just really cheese slices and crackers. But Jeremy Hill made the class enjoyed. After the class I shopped the store but found NO employees around to help me so I decided to leave. Great place to attend a class.

Curbside delivery / picked up in the Galleria location. Today was the quickest ever - just took a…read morefew minute and staff were friendly and I was in and out. There were some promos online on wine and I decided to try some of their recommendations. The curbside was packed well. I like Fever Tree tonic and they had a lot of flavors here. I suppose parking may be challenging at peak times, but I was able to easily get a curbside pickup which they moved next to the entrance so it was very convenient. Good value and curbside is so helpful. Have not been inside yet. Highly recommended!

Had to refill some pipe tobacco so I went back, greeted as I walked in and employee was very…read moreattentive. He recommended The Accountant and Matured Virginia which smell and taste fantastic. Picked up some cigars for Thanksgiving as well, I asked for recommendation and Since I was going to be sipping bourbon he took me right to the box. Before leaving I picked up a pipe for gift ( Christmas) and I was out the door. One stop shopping. I'll be going back. By the way Briar Shoppe and Winston's Cigar Lounge are the same shoppe.

Classic pipe and tobacco and good people. They treat everyone like long time customer. I first…read morevisited in 1985 after I bought a Peterson pipe in Dublin on vacation. They showed me how to use it and helped me pick out the right tobaccos. Enjoy it while you can. This kind of business is disappearing.

This is the best liquor! They have a great selection and good prices! I highly recommend!!!!!!read more

Amazing service, great spirits (: The clerks were very friendly and kept the space very warm.read more

Great atmosphere, it's almost like a lounge in fact! They had some very cool freebies when I went…read morein, and it was just pretty cool to see something like this in Houston. I normally only see a Smoke Shop like this in Cali. Highly reccommend checking this place out.

Tobacco Habana is the finest cigar lounge in Houston. I make this judgment for several reasons…read more First, upon entering the shop, the customer is plunged into an immensity of leisure, comfort, and class; in particular, I find the seats to be perfect for relaxing and smoking. Second, this shop combines quality, quantity, and economy with regard to its supplies. There is not only a substantial selection but also competitive pricing. I must also mention the important fact that there are many excellent cigars sold here that can be found nowhere else. Third, the manager alone makes this shop exceptional. K.G., as we affectionately call him, is a truly professional tobacconist. He recommends good cigars based on one's preference for strength and taste. He also invites us clients to many events at the shop, and he always makes sure to ask how we're doing when we visit. He not only serves us: he befriends us. In short, this shop is the place to go! --- J.D.R., a Humble Pipe Smoker

Out of all the cigar lounges I've been too this one was the top. KG the worker helped me all the…read moreway through and made me feel comfortable. I recommend this lounge to anyone looking for a good one.