Clair deserve five starts. She's very sweet, & welcoming. DO NOT GET YOUR SPECTRUM QUICK FIX PLUS 6.3 from here!!!!! Either they all are outdated, been tampered with, or just bad! I bought two with hopes to use them, and BOTH of the two that I bought were defective! When I called to let them know, the male (unknown name) was very rude, and He really didn't care to hear what I had to say. They gave a no return, no exchange policy that's really bummy, because The price of the things I needed sure was unbelievably low quality, or outdated/unusable. DO NOT COME HERE FOR QUICK FIX!!!! read more

Smoke Alley - Soon as I pulled them out, both was colored as if they were over heated already! How!!!!! - Vape Shops Near Me - Houston, Texas

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If you're going here for the 10% off one item check-in, don't go. I was told that it could not be honored, even though it was on their Yelp page. The employees told me that even if they wanted to, there was no way to select it from their dropdown menu of premade discounts. To back this up, an employee turned the computer around and showed me the list of premade discounts with the first one reading: "10% off with valid reason." ???? When I pointed it out and told her that the deal on their validated Yelp page seemed like a pretty valid reason, I was told that it was not. Another employee then tried to mansplain business and bottom lines to me. ??? Yes, I do understand that a business must make its bottom line, and that means making sure marketing initiatives are in line with that bottom line. It also kind of seemed like the employees didn't understand what the Yelp discount was. I was met with a slew of questions like "but that's on your Yelp account," unable to understand that the offer is displayed on everybody's Yelp. I was told that 1. The owner gets really mad if they allow 10% discounts 2. The owner controls the Yelp page. ???? In my mind, that meant that the owner would know about the Yelp discount, right? But I guess it wasn't communicated to the employees? I'm not sure, but it sounds like not a lot of top-down communication is happening, leaving the customers SOL. I even emailed the owner using the store's business email, and I received no response. It just kind of hurt my head dealing with these folks. And honestly, I only purchased the item because the saleswoman (Lauren) was so nice; it wasn't even the color I wanted which made all of this even more painful. The last thing I want to say is that while the employee tried to explain business principles to wittle ol me, I should have probably explained marketing to him, and detailed that a bad customer experience and a bad review is going to lose a lot more money than the 10% offer I was trying to redeem. read more

Smoke Alley - Storefront on Westheimer - Vape Shops Near Me - Houston, Texas

They had everything was looking for and more. Kevin helped us out and was very informative! Got some more Sheesha, and coals for my hookah. Gotta come back for my regular smoke accessories. They are right down the street from the galleria. They would like for you to wear mask, if you don't have one, they have them at the front door. They have up ropes for social distancing. They have some high end hookahs that I don't see at all smoke shops that I was very impressed with and will be coming back for. They had some really exquisite looking hookah hoses that are a must have. I like this lil smoke shop. Pull up. read more

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Great customer service! Emily was extremely helpful and was able to answer all of my questions. Great place and I will definitely be coming back! read more

This my go to spot for my all my hookah products. You definitely have to wear a mask if your going to go in. When you walk in, it smells so good. They have products from wall to wall. (See pics below) Kevin is always so helpful and willing to answer any questions you may have. They always have my favorite flavors and he was the one who introduced me to blueberry mint. For all your hookah, tobacco, or CBD needs this is where you want to go. read more

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Sure do miss Danny and the lady before him. Plus, there are no big bags of opms kratom anymore either. I lost my SOURCE. grrr.

So I guess the cashier decided he wanted the bowl that came with this piece more than I did so he just kept it. You know when the cashiers can't relate to the customers it makes the customers feel alienated especially in a smoke shop. I was contacted by the owner to apologize quite promptly after posting this review. I can understand the bowl being left out but what I cant understand is why the cashier was so unwilling to engage in conversation with a customer in a completely empty store. read more

Smoke Alley - So I bought this little piece and the cashier decided that he wanted to keep the bowl that came with it. - Vape Shops Near Me - Houston, Texas

Jaz and Lauren was a big help to my fiancé and I! We came in looking for cbd to help with my joint issues. They both were very knowledgeable and extremely helpful! They both had amazing personalities. Definitely recommend this place 100 times read more

This is definitely the best smoke shop I've been to. Alway feel welcomed when I enter the store and greeted right away. Kevin is truly the best and gives very knowledgeable information. I love the incense here. Give them a try!!! You won't be disappointed. Also get an account!! read more

Customer service was great. Came from NYC and decided I needed some hookah products. We were greeted when we came in by Lauren and Kevin. They also helped us on the phone and the check out was fast. Make sure to come check them out read more

I love the staff here! They are so friendly and personable! They will actually take their time to explain their products at length. They demonstrate how to work everything which is really nice. I went with a friend of mine who capes and he knew I wanted a vape pen so we decided on this place since it was late and they are open until 11. I love to smoke hookah and was contemplating getting a hookah but I don't know if I want to get one yet as I like socializing at hookah lounges. I did want a vape pen as they seem cool, lol. They sell all sorts of vape products, hookahs, cigars etc. The vape juice that they sell comes in 0%,3%, and 6% nicotine. So you don't have to have nicotine in your vape pen. They are just very relaxing! I ended up getting a vape pen and staff set it up for me and showed me how to use it. He also showed my friend how to use different products. They are very enthusiastic about the products they sell and boast being cheaper than other smoke shops. I like my pen and will return for more flavors to smoke. read more

The cashier in front was very informative about what I needed. I came there to pick up flavor for my hookah and I was knowledgeable about most things since it was a beginner kit. He was open and didn't deny my entry even though it was close to closing. I would definitely recommend this place since it is very clean and they have boundaries! They have all sorts of things such as paper and everything else stocked. read more

By far the best smoke shop I've ever been to. I usually just go to random places because most head shops are usually overpriced with fancy collectors glass, not for daily use. Anyways, the crew here is cool AF and very helpful. They don't try and up sell you and are really knowledgeable-on the product they sell which I think is the most important: I've gotten some good advice and great products from here based on the staffs recommendations and my own. I also like the rewards program . It's definitely a fun way to reward loyal customers. read more

I always come to smoke alley and have been for the past 3 years! The staff are the best and always make sure you're not getting ripped off and getting the best product read more

Wouldn't let me return a bowl that did not work even though I was rushed when I bought it the day before.

You are right ! Clean and nice even for my nonsmoking friends to go with us. It's not a stuck up, judgy place, and great staff ! We all had a good time . read more

Great service and prices! Definitely going back as the staff is so helpful!We came in for disposable nicotine vapes but left with more!

Excellent customer service by Ethan & Kevin! They are very professional and are sure to greet every customer that walks in with a smile and a kind hello! I came here specifically for a certain piece and I walked out with two with them. Will definitely be coming back! read more

Lauren is so good with explaining the products esp. CBD oil. Will definitely come back to this place. I will recommend this shop to my friends as well. read more

Kevin & Sandy show me around everything in the shop.Answered all of my questions, it become a seminar at the end.lol so they were really enthusiastic both 2. Finally recommend a masterpiece waterbong.i can just say positive things about the shop and the staff. Definitely give five star. I ll come back for sure read more

The store clerk didn't even know what was inside some of the boxes in his store, yet could also not even open the boxes. Now I'm stuck with an expensive, marked up, useless thing. The clerk did not even try to make sure it was something that would work for me, and for $130, it better gosh darn be the correct piece. Don't go here, go down the street to BC smoke shop, Mike is good people there at BC. read more

Most amazing employees. They're so welcoming and helpful, It feels like you're walking into your families shop. No pressure, just beautiful, unique, quality pieces at a good price. I especially like to take advantage of the shisha specials!! I'm Thanks for being great guys. Also, loving the photography, so enticing. read more

Lauren and Ethan took time to explain stuff and get me everything i needed so excited

Calre was so helpful showing me the vapes and telling me about them .. I really recommend coming to smoke ally

This is going to be the new spot for me. even after I had A problem with my vape device they was still able to help and during this covid19 crisis, still came through with great customer service and help me out Kevin was the best help appreciate that !!!! read more

Great advice from the nice guy working at the counter. Great selection of product in a clean and well-lit store.

I come here literally all the time and I'm always satisfied. Today I came in to exchange my air bar box, and she was kind enough to do the exchange no problem. I wish I caught her name but she was so sweet and has great customer service skills. She has a talent for setting a good, welcoming vibe to the store. #1 spot for absolutely anything read more

One of the managers, George, has gone above and beyond to help me with issues related to my vape. He's always so helpful and provides the best customer service ever. read more

Super nice staff and great selection. Just remember to bring cash!!! Got good advice while there too. Ocean Wild is a really nice incense scent. read more

Very great costumer service. Clair was very knowledgeable and easy to talk to. She was able to help me find the products I wanted and made me feel like I made a good purchase. Will come back again. read more

Good quality customer service and large variety of products! The cashier answered all of my questions and seemed really knowledgeable!

Great selection, friendly staff that is very knowledgeable. Glass, vaps, accessories they got it all! Plus they play good music

Visiting this smoke shop was extremely random but I was very fortunate to had come across Smoke Alley. The service I received was by far the best customer service I've ever received in my entire time here in Houston. I had a super friendly and informative experience. Will definitely return! read more

Beware of what you purchase here. I purchased a faulty item and wanted an exchange not a credit. The guy at the counter proceeded to lecture me about how he was making an exception because they have zero tolerance for exchanges. I understand having that policy for perishables but this store sells electronic items that don't work. If you purchase something electronic, make sure you test it before you leave the store or you might end up with a faulty item. Funny the same individual sold me the items was so quick to take my money but not so quick to offer customer service. Because he assumed that I wasn't purchasing anything, he kept taking care of customers that walked in after me. All I wanted was an exchange and to buy some more items but after his lecture, who would want to purchase anything else. read more

I am really just totally flabbergasted by the most unmindful and unprofessional customer service from this location. Came in 11/5/19, just to get some raw papers. Little girl with chun-li-wannabe chopsticks in her hair, you either need to reup on the CBD, or be taught by others whom I've had really good vibes there with on how to treat your guests. We aren't just "customers", we are guest coming into this establishment to keep you employed. Trust me love, you could get replaced easily with that continuous attitude. Now, if I'm being addressed by my boyfriend explaining to me as to why he doesn't prefer a certain type of paper, don't correct him in a manner of ignorance. Enlighten us, teach us, advise us on the products. Plus, he was talking to me, not you. Don't roll your eyes if the number we gave isn't linked to an account with you all. Kindly ask to try another number, or ask if we want to sign up for an account. Don't rush us out so you can hit your vape like a crack addict. I'd much rather have been helped by the other employee who was on her phone watching someone having much more fun than she was because she's stuck in a smoke shop with someone who is not only dry on her personality, but honey, those ends on your hair. Yikes. Conditioner much? Also, to end the purchase from a guest, the remainder change that is given, when a guest (key word used again, learn it) pays with cash, don't slam the change on the counter. Hand it to them, along with a receipt, regardless the amount of coins from the remaining change. Drop the high school teenage angst act you haven't grown out of, and adult up. You literally ruined my experience here. Continue life knowing you have literally made a loathsome impression on this location, for which I will no longer be returning to. Word of mouth spreads, my dear. Hope you took some proper customer service notes! read more

Kevin and Irene were such a help. They cleaned my vape and we're very nice. Great products and great service here at Smoke Alley on Westheimer! read more

Very knowledgeable of ALL the products. And always so nice! Great customer service!!!! I will always come back.

Nice place I love their variety. I would come back here again. I bought a grinder here.

Got 3 items that I LOVE! Love the customer service as well. Everything is affordable as well

The 2 people who worked tonight were so nice & helpful during our visit. Bought a TKO product just to open it and it be leaking, called the store and told them what happened, they gladly gave me an exchange! Very cool people. read more