"Run away. Radio silent sales rep Craig"
Craig sold me a system and promised he'd be there every step of the way through installation, inspection et c. Had entire text messages and calls. He sold me on a BPS system (Bright Panel Solar) and it's been a disaster. Craig Spjute has completely stopped communicating - he's refusing my phone calls, text messages and emails. I've tried the phone number on the Vantage website and it's no longer in use. These are snake oil salesmen who go door-to-door, lock you into an agreement and drop you.
My issue was with the installation drilling and quality of the installers. The installers were drilling into the beams under the eaves of my roofline and missed the beams on 6 different drilling attempts and then slathered the missed beams in silicone to cover their tracks. Nothing is working correctly and I'm beginning the billing period next month. Craig made all sorts of promises - to be the first point of support, to be the first contact for issues and would ensure that everything (scheduling, inspections and performance of the system) , if the system didn't pass inspection he'd comp us for the monthly billing until it Does, and he's absolutely abandoned me. I have all of this in writing. I've tried calling him and emailing and texting for weeks. I'm afraid I might have to pursue the BBB or litigation efforts. No one wants to think about a leaky attic above the beds... just a disaster of a person and company. read more