Service: Workers were very friendly and put their best "foot" forward in helping me out, even though it was peak hours on a Friday. Quickly and efficiently found shoes in my size. Ended up walking out with the first pair of kicks I tried on. Textbook customer service. Store: Organized and not messy like most Vans stores I've been. Located on the farther end from the parking lot, so plan to get to get your steps in getting to and from there. read more

This place is staffed by young people so it's understandable that the service may not be up to par. But, the service here is so poor, management should really consider hiring some adults and/or more experienced staff. Sales associates stand around talking while customers are waiting to request a shoe size and there were a few customers visibly hitting on some of the sales staff with no indication that this behavior is not tolerated or acceptable. We witnessesed overt flirting and overheard unprofessional dialogue taking place between one customer and a sales associate. I finally got my shoes and was able to check out and there was a Buy 1, Get 1/2 Off Sale underway. Great deal on all shoes made the stop worthwhile. read more

Came in here to buy a pair of black old skools, service was awful. The employee named Noland was probably the worst associate I've ever come into contact with. He was arrogant from the moment I walked in, and acted like he didn't want to help me. Not only was his personality insufferable, his sales tactics were as well, when he brought out the pair I planned on purchasing, he brought me two other pairs for me to try on which is standard at Vans, but he wouldn't stop trying to sell me the other two pairs, and when I told him that I wasn't interested, he kept trying to say that the shoes that he was trying to recommend were better, and that I should just listen to him instead, it got very old. After this experience I'd probably never go back, someone needs to tell Noland to change his attitude. read more

Scored a pair of these badass Darth Vader slip ons for only $30! The young but friendly and helpful staff rocks too. May the Force be with you! read more

Vans - $30 on sale now - Shoe Stores Near Me - San Diego, California

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$30 for a pair of Darth Vader kicks? SWEET! No Jedi mind trick here! After seeing intrepid Yelper Chun P.'s review, I had to get me a pair for myself. The staff are certainly youthful, but they are very helpful - when I told them my shoe size range, they were able to find me two pairs within them. Although they did try to upsell me on some more items, I did end up making a donation for autism research and got a free bag in the process. Definitely coming back soon to get the other Star Wars related slip-ons! (At that price, why not?). And yes, they are comfortable! read more

Vans - Shoe Stores Near Me - San Diego, California

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I Bought these Vans less than two months, they're already falling apart. I literally looked for a new pair of every day shoes. I have to say I'm very disappointed. Very low quality shoe read more

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The customer service in this location is through the roof!!! I went on a very busy day (probably over the weekend). I was only browsing for a minute before I had someone ask if I needed help. Amber was amazing and a great help. She measured my foot because I couldn't remember my size in Vans. I ended up buying multiple shoes for myself and my family. You know when you go in a store and it's hard to find help?! You won't have that issue here. The staff helps multiple people at the same time and everyone is so kind. I will certainly be returning to buy more Vans just because of the customer service alone. read more

my partner is transmasc and asked for a size 7.5 in men's, and while the first employee radio'd in that size, the second employee looked at my partner and said "size 9?" instead of just giving what was asked from his coworker, he decided to misgender my partner. this is the first time they were brave enough to ask for a men's size over a women's, so i want to thank that employee for ruining that experience. instead of judging based on someone's appearance, maybe take a second with compassion and use the size that the customer is asking for. it takes a toll on trans people who may be transitioning or don't pass enough for you and is a toxic mentality to have when dealing with diverse customers. read more

We swung by the store today for a gift card. An associate informed us of some great sales so we decided to start looking for a couple things. Along the way we were helped by Nolan and by Garrett. Even though some things that we had asked for were not in stock, both of them put in the time to suggest relevant and worthwhile alternatives. Beyond that, they were able to make us feel valued and appreciated...all while juggling multiple clients at the same time. My hat is off to both of them because they quite literally made it one of the most enjoyable shopping experiences we've ever had. On top of that, we ended up spending four times as much as we had intended when we walked in, but between the customer service and the crazy deals going on, I am so happy with the experience, and I'm going out of the way to give both of them a shout out. Nice work! Give those guys a raise! read more

PROS and CONS: Picked up a few pairs of shoes for our kiddies and the customer service was exceptional! We purchased four slip-ons (2 of each kiddie) and I purchased a checkered re-useable bag... Love it so much, I need to go back and pick up a few more! Although $3 for a re-usable bag is pricey the checkers got me! The selection on hand was pretty low for my Son who is still a youth 3. Everything he liked was not available so that was a bummer. This is the reason for 4 Stars, oppose to 5 Stars! A shoe store should always have sizes available and if not, they should provide online ordering. If they provide online ordering, it wasn't offered. Also, I haven't gone to a shoe store were they don't have a sale on socks. Socks are always a must grab when buying new shoes. Nobody wants to pay full price for all 4 shoes and not get socks on sale? read more

What kind of shoe store doesn't sell laces? Bummed by sales associates who made me seem like I was crazy for wanting to replace a broken shoelace on my Vans pair of shoes. No help. No suggestions. Just, "We don't carry that shoe anymore. Sorry." Now I do look like a crazy person walking with a broken shoe! read more

Vans - Shoe Stores Near Me - San Diego, California

I went in the other day with a friend to buy some vans, and was greeted by this really nice girl who helped us get the correct shoe size. Sadly I can't remember the first girl's name, but it was a great experience until we went to checkout and encountered Rebecca. While she was checking us out she was very short and rude, and was visibly annoyed that we were there. read more

Amazing! Came in for getting a gift for our mom we were helped by everyone! All the staff were welcoming, helpful, and happy! Thanks for the help Jeff and team. read more

I walked into Vans a few days ago when I was at the mall just to browse and was immediately greeted by the staff. So I try to give credit where credit is due and I have to say that Bryan, I believe his name was, was by far one of the friendliest and most pleasant people I've been around in a long time. It didn't seem like he was at work and going through the reps, it truly seemed like he loved helping out customers and trying to brighten their day. I didn't even buy anything before I left but wanted to let you all know that you have a phenomenal employee there (I'm sure everyone else is just as great) and I'll be heading back soon to purchase something for that sole reason. read more

Love me a Vans store, if I see one have to go in. This one was packed with back to school shoppers though so a bit crowded and long check out lines that moved quickly. The new Van Gogh shoes and shirts are cool. read more

Came here as a Mom with my 9 year old daughter and her cousin 12. We wanted shoes and hoodies! PROS: Great service Clean and well organized store Great shoes and clothes We left with exactly what we wanted Con's: None! read more

Staff was great, super helpful & positive. I was in a rush & thankfully had a person that was sensitive to my time constraints. Large selection of shoes, clothing & accessories! Well done UTC team! I will definitely be back! read more

Sons Vans shoes after 45-60 days of normal use. Took back to Vans store and thought it'd be easy to exchange for a new pair. NO. They said they could not without a receipt and only if it's less than 60 days. Thought they would stand behind their product. read more

Vans - Sons shoes after 45-60 days of use. Vans wouldn't return without a receipt.. Just wanted an exchange. Where's the service? - Shoe Stores Near Me - San Diego, California

I am a loyal customer of Vans - I love their designs and I believe in the brand itself. This review is more for the staff at this location rather than the brand itself. I visit this store pretty often because they are known to have new releases and collaborations more than other stores. Every time I come here it is a hit or miss in terms of customer service. I came one time and the store manager was absolutely amazing she was helpful and so friendly. More times - when I visit this store I am often met with associates that do not greet their customers or acknowledge people outside of the shoe area. (They also sell apparel.) On my most recent visit, it was busier than usual - totally understandable that all associates are working to be attentive to the customers - however, I stood in the shoe section along with 2 other people and were not greeted, spoken to, or acknowledged AT ALL. I saw several associates gathered near the middle display talking among each other. I was going to interrupt them so I could inquire about a shoe - but I thought it would be better to just take my business elsewhere. read more

They lost my purchase due to poor customer service. I was looking for someone to help me get a size and had no one around the shoe section. All the employees, but one were hovering check out. Finally, got some help. I had a pair of ochre checkered slip ons on my feet as a sale associate handed me a pair of ochre old skools. He then proceeded to ask me if I was going to buy the checkered slip ons, which I replied, "I'm not sure still decided". That's when he said "okay please be careful with them because if you don't decide to buy them, I do need to sell them". Hmm I would understand if he said that because I was stomping or scuffing the shoes... but I wasn't. I was standing in one spot and maybe walked a couple feet to make sure they fit right. Maybe he meant it as a joke? It came off as rude and was enough to turn me away. I'll buy the shoes online. read more

They would not comply with my needs. It's strange how uncompassionate customer service can be. It was a "nope sorry I don't know what you are into" when I was asking about specific slipon skate shoes. I had a fair amount of money and they could have made a sale. No thank you. read more

walked this evening (12/16/2020) to check out some shoes unfortunately they didn't have my size but the employees seem NOT very friendly/helpful/ nor informative. read more

Good store. Friendly staff. I did feel like they were trying to oversell me on some of the cleaning products, but that is not the end of the world. They had a great selection, helped my son find his size. read more

First time at this store and what a great experience. I bought the wrong size Vans online and rather than shipping back decided to go to a brick ad mortar store. Upon arrival each staff member were attentive but most my interaction was with Mandi and Adri. Both were super friendly, attentive, very knowledgeable with Vans' products/specials, and went over and beyond to ensure my order was correct. I'll return to this UTC location for sure. read more

This is a great Vans store. They have a great selection and the staff is super friendly and help you get the right size. They sell the best low profile socks. read more

I rarely decide to shop here but I decided to look around before my dinner looking for floral vans. This review is to recognize Jill and the great customer service she provided. I was greeted by her as soon as I came in and she came and helped me find some sizes. As she was preparing the laces for me to try on, she was friendly and talkative. Glad I was able to snag these shoes on sale for only $30! Thanks again Jill! read more

Vans - Shoe Stores Near Me - San Diego, California

Great store, awesome people work here and I love Vans shoes! So nice to have 1 store dedicated to just Vans! Thank you for being in this mall! read more

I've been to other Vans stores at local malls, and they definitely do not stand at the same level of professionalism and friendliness as the workers at this store. Those who worked the afternoon shift today definitely deserve a raise! They were so attentive and quick without being overwhelming nor hovering. There's an employee there who I overheard was saying she's still in high school-- You are probably the best customer service I've ever received in my life from any store. She made sure I got the shoes I wanted to try on and even helped me pick one out. Also, she communicated well with her other employees; letting them know whenever she was going in the back to get a pair for a customer. Completely satisfied customer, and owner of a new pair of vans! read more

I came in to buy a pair shoes today and couldn't be more upset with my experience. After asking for help and being ignored TWICE I finally got help. It took me about 25 minutes of waiting to finally get my pair. What should have been a ten minute stop turned into 30-35 minutes. The cashier was rude and the workers seemed to be so lost. It wasn't busy at all and they still took so long to help people. These other two ladies that were there were so fed up that they just left. By far the WORST Vans location I've ever been to. I'll never come back. read more

Been wearing Vans for over a decade and now I will be a fan for many more. Was gifted a pair earlier this year that happened to be defective and one of the soles was coming off. I've never seen or heard of this and it's not indicative of the quality of the brand as a whole. I've had pairs for 4+ years with no issues. I went in and a supervisor helped me out and replaced them for me. Awesome customer service. read more

Unbelievably bad leadership and customer service for something so small it should have never been a problem. I purchased a $70 pair of vans at a different location plus three other pairs while on vacation. Upon lacing them up I noticed one of the shoe strings was all messed up in one area and it wouldn't fit through the whole of the shoe. I brought them into this location and asked for a shoelace. All the while with two more pairs of shoes and other products in hand to purchase. They checked and said they didn't have any more "extra" shoe laces. I asked them what else they could do. They said I could BUY a new pair of shoe laces!!! Are you serious? I asked if I might make a recommendation. They said yes. I said could you get and open a pair of shoe laces and swap one out for me. I didn't think this was an unreasonable request. They said there was nothing they could do. I put down my potential purchase and walked out. I'll contact another store or corporate if I have to. I realize we are talking about a $4 pair of shoe strings that either of us could pay for. However it's the principle. And why should I pay $70 for a pair of shoes and have to buy new shoe strings for them. Thanks for nothing Vans at La Jolla. read more

The sales associate at this store told me that the shoes he was selling me were the exact same model, same type, same size as the exact ones I had on. This didn't turn out to be the case. I wore them for a total of 4 days, each day trying to convince myself that the reason why they were way too small was because I just had to "break them in." However, after 4 days it was obvious that this was not the issue - the reality was that the sales associate had lied to me for the sake of making a quick sale, and Vans had totally changed the sizing for the Trujillo model within the last year. When I went back to the store to try and exchange them, I was condescendingly told that "that's not the way it works" and the shoes couldn't be taken back anymore since they were "worn." These shoes are still in mint condition. They had a bit of gunk attached to the very bottom which could have easily been scraped off. I think I'll pass on getting lied to and berated next time around, and just hit up the Foot Locker next door. read more