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    Vans

    3.9 (11 reviews)
    Closed 11:00 am - 8:00 pm
    Updated 2 months ago

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    Cashier line
    Mike G.

    20+ people in a crowd in the shoe section waiting for an employee to help. Totally understaffed. After I wait for the shoes I now have to wait in a line for the cashier that extends to the door. This place needs to get its shit together.

    Scuff cover has acetone! Please don't use it, it may damage your shoe, and try to use water or stain repellant.
    Edward W.

    Terrible customer service. I tried to exchange my black/white Old Skool Vans into a new pair, but it's already damaged. If you damage it, you cannot exchange or return it. *VERY DISAPPOINTED* The exchange policy became too obvious. I cannot exchange a damaged shoe into a brand new pair?! Come on! The cashier was nice, but she was unreasonable about the damage of the shoe, and the scuff cover damaged my shoe which it contains acetone. I wasn't appreciated about the inconvenience, and it turned out to be a disappointment that nobody can exchange or return a damaged shoe. This is pathetic. I love this shoe in general, but the suede turns out to be coarse and shiny, I literally wasted 60 dollars on my favorite shoe, five out of five stars for the shoe itself, but two out of five stars for customer service.

    Erin M.

    While I was in California with my husband last week we bought 3 pairs of shoes for our kids at a Vans store. Our kids love the shoes and I love how they hold up to my children who play hard and go through a lot of shoes. I guessed wrong on one of the sizes and had to exchange a pair for our middle child (it's always the middle one!). He picked out a pair that he liked better and wore them out of the store on Sunday. On Monday I put them on the kitchen counter and told him he couldn't wear them yet because I needed to spray them with a shoe protector. Well, I spilled coffee on one of the shoes. I desperately took the shoe and hand washed it in the sink. The coffee came out, but the whole shoe changed colors. It looked really bad. Today, Tuesday, I went back to the Vans store and explained my dilemma. I was honest, I told the manager I was clumsy and I had to hand wash the shoe, but it changed color. The manager apologized for the inconvenience and exchanged the shoes for a brand new pair. Then he told me I was a valued customer and gave me a coupon for 30% my next purchase during a friends and family event! Great customer service and a fantastic product gives this store a 5 start review from me. Thanks Vans guy for taking great care of my family!

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    5 years ago

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    6 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    9 years ago

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    10 years ago

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    5 years ago

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    7 years ago

    Dudes!!!!! I freaking luv my vansipoos they totally rock!!!!!! Vansipoos are the best shoe in da whole wide world heck yea!!!!!!!!!!

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    10 years ago

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    Vans - shoes - Updated May 2026

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