While I've never had a problem before at this store ... Today was a bad day. I gave my daughters gift cards at Christmas for Vans because they like the shoes. The manager who identified herself after I was impatient because she couldn't function the cash register then said the gift cards had no money on them. I asked her to check the balance; she said she couldn't. I was past pissed at this point .... She just walked off. Another sales associate came up, check & confirmed the balance on the gift cards, then was able to complete the transaction.
So if you like incompetent leadership and being lied to about what costumer service is available ... Have at it. This place is perfect to get jerked around. read more