Great experience, good value for the money, and wonderful service. Highly recommended!…read more I needed to fix or replace an older gas fireplace that had not worked for over a year and I also wanted to install another fireplace elsewhere in the house. They got my older fireplace working without pushing me to get a new one and did a great job installing a new fireplace upstairs. Compared to another experience this was night and day. They will be my go to fireplace guys going forward!

I would highly recommend this company. Butch answered the call quickly and came out the next day…read moreevening. They were fast, friendly and priced well. Thanks again.

Did our inspection and was great. Called back months later…read moreto try and get more info on how to fix our chimney (trying to budget and have husband do some work) Receptionist said she'd contact our inspector and for him to call me back. Never happened. I called and left multiple messages and even said I would like our chimney to be fixed and for sales to call me back. Nope. Nothing.

I would choose a negative ratings number, but this site doesn't allow that…read more I repeatedly called them last year to purchase an expensive stand-alone unit. They came to my home, I met in their office twice. When it came to finalize the deal, they never called me back. I kept trying. Then COVID hit. I tried again last week to call and was promised I would get a call back. I also had a $700.00 voucher from the American Lung Association that would really help me purchase a super nice model. Clean Sweep had this voucher. I contacted the ALA to see if I could still use it and they said the funding program ended. I would NEVER recommend this company. They are so disorganized and unprofessional.

Left numerous voicemails and never received a single call back. Review is given on negative…read morecustomer service.

UPDATE: I sent this email to WNC 8 days ago in response to their factually incorrect reply and give…read morethem a chance to correct it or reimburse me for the $10,000 difference they stated in their response, and have not received an answer, yet another example of poor communication and customer service on their part: "The total quotes you gave me #2223, 2224, 2225, 2226 totaled $38,331.68. The total amount I ended up paying you was $31,365.69, ($3420.50 invoice #4129, $3279.50 invoice #4128, $6583.00 invoice #4127, $5652.50 invoice #4126, check #504 $12,430.19) a difference of $6,965.99, not the $17,000 you said in the response to my review. The difference in price was due to us having to change the fireplace order because your employees measured incorrectly, not because you gave any discount from the damage or inconvenience. The cleaning and repairs were due to your company's negligence, and thank you for acknowledgement of that." I don't wish to argue this in the public space but only want to warn others that this is what could happen to them if WNC fails to do their job correctly again. I would discourage using them for any major project. ORIGINAL REVIEW (shortened for space): I wish I could say that my experience with WNC Chimney was anything but a series of disappointments and frustrations. Unfortunately, from start to finish, dealing with this company was nothing short of a nightmare. Let's start with the timeline. The initial agreement, as discussed with Tristan, was to have all work completed before my move into my newly purchased home on August 14th. However, the actual start date was pushed back to August 21st. We never knew day to day if they would be here, calls and texts weren't returned. What was initially promised to be a 6-day job extended into what was an endless ordeal, with the latest completion date being slated for November 13th, a staggering 84 days since the job commenced. We finally asked them to stop the job, remove their things and leave the premises with the job not finished. But it's not just about missed deadlines. The incompetence displayed by WNC was astounding. From botching the initial chimney measurement to the negligent behavior of the employees during the job, every step seemed to bring about a new disaster. Failure to properly cover my floors and furniture, turn off the HVAC and secure the area meant that soot from 100 year old chimney infiltrated every corner of our home and freshly painted white walls, necessitating extensive cleaning and even forcing us to seek alternative accommodation due to health concerns. After 5 days Ande finally arranged for ServPro to come and clean up the damage, it took 12 people from ServePro 3 days to clean up the mess that WNC left. The manager at ServPro told me that it looked like we had a house fire without the fire. The aftermath of their shoddy workmanship has been both financially and emotionally draining. We've had to invest in air purifiers, cleaning supplies, and professional services to rectify the damage caused. Our furniture, floors, and personal belongings were damaged, with some items requiring expensive replacements or repairs that we shouldn't have had to bear. We had to have the area around the fireplace repainted due to the scratches, our front porch had to be re-stained because they didn't cover the porch when they did show up and tracked soot in and out for weeks. When we had the 2nd company come to repair the job that WNC did they found that the both of the 3" liners for the fireplace insert were never properly connected to the cap. Both liners had unnecessary extensions pieces foil taped to each other, and lacked a hose clamp / screws to secure to the appropriate connection of the cap. To add insult to injury, there was never a mention of compensation for the additional expenses incurred or the unimaginable stress we've been subjected to. In fact they demanded a restock fee from us when we asked them to remove the partially completed job. We refused. It's clear that customer satisfaction is not a priority for WNC

I would strongly recommend being cautious when working with Appalachian Chimney Service, especially…read moreif you are an out-of-town property owner. I initially contacted them to inspect and repair a fireplace at my rental that was not functioning. After their visit, the scope of work quickly expanded, and the estimate grew to over $15,000. This raised concerns for me, so I sought additional opinions from a licensed electrician and other trusted local professionals. Every single one of them expressed shock at how high the estimate was and mentioned they had never seen pricing that extreme for this type of work. Based on my experience, it felt like unnecessary issues were being identified in order to significantly increase the total cost.

Thanks to Jason and team Appalachian Chimney Service for an excellent experience with the sale and…read moreinstallation our New Regency insert. They're knowledgeable and professional and did exactly what they said they would, on schedule and far more reasonably priced than the others that we shopped. Highly recommended!

He was on time, had his own tools, and a clear understanding of what I needed…read more He was fast and cleaned up after!

I cannot say enough about these outstanding gentlemen! Ladies, and you fellas, too, if you need an…read moreabsolutely outstanding handyman service at a very fair price, do yourselves a favor and call Matt! I have to say Matt and his team are knowledgeable, professional and you are most definitely in good hands with this company. In closing, I recently had a few small repairs turn into a serious issue requiring a plumber! Thank goodness Matt immediately knew who to call and he handled every single detail! These men deserve to wear Super Hero Capes! Not only did Matt handle every detail, the repairs, parts and labor were easily half what I would have paid with any other company! Again, if you need an outstanding professional handyman service, at a price you can afford, Call Matt Karpes at The Handy Canuck LLC. Matt 520-788-9743 Thank you, Ann DeWolf

I called and spoke to Hunter and he was outside of my area but took the time to try to help me over…read morethe phone with what the problem might be. I'm amazed that someone would be so kind as to try to help someone that they know they're not gonna get business from. That is a strong indication of honesty and literally caring about people! would highly recommend!!!

Hunter was very helpful and a wealth of information about my gas fireplace. I was experiencing…read moreproblems and he fixed everything in one easy visit.

We recently had Jeremy Swann inspect our fireplace after concerns about our gas log set, and the…read moreexperience was outstanding. Jeremy was thorough, knowledgeable, and took the time to clearly explain what he was seeing and why it mattered. He identified a fuel-type mismatch in our existing burner and carefully walked us through the safety implications. There was no pressure -- just straightforward, honest recommendations. Scheduling was easy, communication was prompt, and the installation of the properly configured log set was completed quickly and professionally. Everything was tested, explained, and left spotless. It's rare to find someone who combines technical expertise with clear communication and integrity. We're very grateful for Jeremy's work and would absolutely recommend him to anyone needing fireplace or gas appliance service.

Jeremy responded right away and made room in his schedule to fix my fireplace on the day before…read moreimpending bad weather. I was so thankful! He was super friendly, knowledgeable, and his prices were better than other local companies I contacted. I highly recommend him!

We paid in full for inspection of all chimneys, but only 2/3 chimneys done. No response to multiple…read morephone calls, texts, messages, attempts from real estate agent went unanswered also. We were considering using them for a very expensive and extensive repair, but now would not trust them. Have been leaving messages for just shy of 3 months. Very poor customer service. Do not recommend. Real estate agent is also very frustrated.

I was impressed initially with the 5 star ratings and availability of being able to schedule…read moreon-line. I made the appt and then took off work to be at the house. They were a no-show with no call or communication. I wasted my time and my time is a commodity too. After many attempts to get someone to call me back...nothing! I don't know how you run a business this way. I get that COVID may very well be causing backlogs, but at least have the respect to either take down on-line scheduling and call people back! F-

Jesus is awesome. I have been working with him for 3 years now. He maintains my lawn and has done…read moremany other jobs around my home. I recommend him highly.

Camancho Landscaping are amazing! They can do several types of work and quick too. They do brick,…read moreblock, all types of masonry decorative work, as well as; painting, minor plumbing, tile, and all types of landscaping work. I highly recommend them.

Extremely knowledgeable and professional. Was able to fix our brand new unit after the actual…read morecompany couldn't.

This company installed my fireplace logs. Everything was good until I took the logs out for…read morecleaning. Missing a log all along! Contacted him and he said he had found another one. After three times of missing the dates he said he would leave it and me making arrangements, nothing. I'm not dissatisfied with the work, but extremely disappointed with promises not kept. I had to order and pay for another log even though the logs he installed were under warranty. I was good and polite to him. He disappointed me. Fool me. I should have known better.