I am not one to leave negative reviews, but I thought this was one case where it is warranted.
We contracted Vandalia bus lines to provide for 2 large passenger buses to pick up guests for our wedding at 2 different hotels in O'Fallon, MO and drop them off at our wedding in Defiance MO.
About 30 minutes before the ceremony I received a phone call from one of the Vandalia drivers who informed me that there weren't any guests waiting outside of the hotel in O'Fallon ILLINOIS. Yes, while the Vandalia driver was in O'Fallon ILLINOIS, we had 40 guests waiting for that bus in O'Fallon, MISSOURI. My bride and I had to scramble to get other shuttles at the last minute to drive guests to the wedding. Guests were late, others had to drive themselves. We had to delay the ceremony by 30 minutes to allow for delayed guests to arrive. (The other Vandalia bus arrived on time and in the right location)
This mistake though isn't why I am choosing to leave a negative review. It was the pretty terrible service we received from Vandalia Bus Lines afterwards. They weren't at all apologetic or sorry for the error. When I called back the next day they were rude and refused to refund the full amount of that bus for the mishap. I ultimately had to set up a chargeback with my credit card company.
I would advise that others avoid using Vandalia at all costs. Mistakes will happen, I get that. It's how you choose to treat people that counts. read more