I've been coming here for almost 4 years. I loved this place and usually got pretty good service but after one really negative experience, I started realizing the cons.
I scheduled a 5:30 appt for me and my friend to get 2 gel manis with design and 1 pedi. We arrived 5 minutes early but weren't seen until 20-30 min after our appt time. Van was 2 nails into my mani when she told me she had to go work on a client who came in after me. I was a bit confused as there was a shuffle between all 3 technicians trying to figure out who could work on my nails. I guess Nhung (?) isn't that skilled in designs. Michelle just finished working on my friend and agreed to do my design when she thought it was just one nail. When she saw the photo showing it on all nails, she told Nhung she couldn't do it and just walked away, not even really acknowledging me. Nhung jumped in to attempt the design, which I appreciated, but it just wasn't working. We agreed to remove the 3 nail designs she did and wait for Van to finish with her client.
At this point, I had been there for almost 2 hours and only had 3 fingers done with a design so I was a bit tired but tried to stay positive. Van finally came over to work on my nails and started to make small talk. She said she loved me for being a longtime customer and that I was always patient. She asked me how my mom was doing (we've never talked about my mom before and they've never met). She also asked about school and how I'm going to be a lawyer. I graduated 4 years ago with an econ degree, so that conversation made me very uncomfortable.
I could tell she was rushing through the job. I'm sure she didn't want to be there past closing time just as much as I didn't want to, but I still wanted my nails to look good so I asked her to fix up some details to which she responded with, "see, this is why you're the last client." Nhung tried to stay late with Van and Van kept telling me that Nhung should be home by now. She shouldn't be there that late. Again, it made me uncomfortable.
I left the salon around 8:20 and paid $62 for the mani/pedi, only to get it redone somewhere else the very next day because in all frankness, I thought they looked like shit. I know not all designs turn out exactly like the photo, but it just looked bad and half-assed to me. I also understand Van was the only one with the skillset to work on the other client but I had told them over the phone we wanted 2 manis with design. They could have done a better job scheduling the appointments so that someone was available to work on us. If they had done that, we wouldn't have gone down this slippery slope.
I had a negative experience from all 3 technicians in one appointment. I felt patronized, neglected, and blamed for us being there late. I never once received an apology from Van. Needless to say, after coming here for 4 years, I will never come back to this salon again. Every experience counts and it just takes one to ruin it all.
I did appreciate that Nhung apologized for not doing the design well. She did a much simpler design for me once before and was very detailed and meticulous. She's very kind and I can see that she works hard, even staying as late as she could with Van while we finished up.
To sum it up:
PROS - easy to get an appt, fairly clean, good selection of nail polish colors, (usually) friendly technicians
CONS - runs late on apps, few number of nail technicians (at least on weekday nights, I've only seen max 3 people), only a couple of nail technicians can do designs, small parking lot read more