Recently my attic HVAC system failed during a cold spell and I called Van Natta Mechanical. The technician came quickly, on the same day. He spent about 15 min diagnosing the problem and said that the inducer is the problem and needs to be replaced, everything else is functioning. I asked about how much it will cost and does the company have it, so he said he will check in his truck. While he was checking, I went online and found that several vendors sell this specific inducer assembly for about $200. Then the technician came back, said that he has the assembly, and showed me a company book where the price for it is $1640. When I showed him that the same exact model is sold online for 1/8 of this price he had no good explanation. So I said I will order it myself and install it. He said OK and told me some tips on how to uninstall the broken inducer and connect the new one when it arrives. I asked how much it will be for his services, he said $200 and left. In a few days I got a bill in the mail for $295. Since then the inducer I ordered arrived and works fine, but I had to wait 3 days without heat before it arrived. I called the company and explained the situation, they transferred me to a manager's voicemail. I left messages twice requesting a call back and got nothing. Based on this: do not use this company, they try to rip you off badly and have terrible customer service! Assuming that the customer is desperate to have heat restored in a cold winter, they make up a price for a small piece of equipment that is 8 times above the fair market price! They also inflate the bill even for basic diagnostic service! read more

The best professional legitimate heating and cooling contractor in Bergen County NJ . Very ethical company does what is needed. Does not push people to buy new heating and cooling equipment if not needed Most other contractors that I have dealt with are greedy and dishonest. Prehaps their technicians are taught to advise customers that A/C and Heating systems are beyond repair. They tell customers that by doing the job right now they will get a 10% discount. PLEASE POST read more

I have been dealing with them for over 20 years and they have been fantastic. Whether they were the subcontractor doing new construction, plumbing and electrical repairs to replacing the furnace and air conditioning, they are the ones to go with. From initial scheduling to end result, always done right. And always experienced friendly and knowledgeable technicians. read more

With Van Natta Mechanical, You get what you pay for, PROFESSIONALS ! , The measure Five Times before they begin your project, And they do it all RESIDENTIAL, COMMERCIAL, INDUSTRIAL They save a great deal of unnecessary Aggravation, They are a Safety minded company , fully insured, Aware of all the COVID rules and regulations and they follow them for your protection, They have plenty of back ups , So there is never an unnecessary delay, Van Natta is a One Stop Shop Francis H Walsh read more

Really not sure why there are so many negative reviews. Been using VN for 5 years and nothing but stellar work. They completely replaced all HVAC, plumbing and electrical in my house as part of a large reno and all work was professionally done, extremely neat regardless of whether plumbing or electrical or HVAC. Since then, service techs always knowledgeable and generally friendly, always wear booties, always clean up after themselves. No major issues with the installed equipment and follow on work has been of same high quality. I do pay for the service plan and VN makes it clear that they prioritize service plan customers, so maybe that explains some of the bad experiences of others. But truly, they do great work. read more

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I requested a quote for a central AC replacement. After waiting 3 weeks and calling 2x's to kindly remind the person for the quote. Still no quote. read more

I cannot say enough wonderful things about Mike S., Frank and Russ - the dream team. I had recently moved into a home with a small baby and to our surprise needed an emergency boiler replacement, Frank advocated for me to get the quickest installation possible. Mike S. is knowledgeable and willing to teach new homeowners a trick or two and Russ did the most beautiful installation job. They were efficient, professional and overall extremely friendly. Van Netta is lucky to have them. Thank you again for saving us, we are forever grateful! read more

Our old boiler had been acting up. We had a few different companies out who were eager to have us replace it. Van Natta was the only company who examined the boiler carefully and took the time to repair it. We were impressed with their knowledge and professionalism. Highly recommend read more

Absolutely the worst, they did all the plumbing in my new house and it has flooded twice. To add insult to injury, they cannot even show up for scheduled appointments and forget about them taking care of the emergence they caused. I ended up having to get another plumbing service both times. Both Steve and Barbara never can commit on a time or day. Last time it took 3 weeks for them to respond to an issue. They do one thing good they know how to bill, even if they don't supply the service they still bill. FYI: they have automatic charging if it is after hours. The level of ability is quite low and it normally takes 2-3 different tech to finally solve a problem. read more

Had them come over for a quote, the guy sounded pretty knowledgeable but a month after his visit still no quote. Not a phone call or e-mail.

We had an issue with our central air that no one could fix. We had called multiple companies and no one seemed to hqve a solution. Van Natta came out late on a Friday evening and repaired it. I highly recommend them. read more

Some very nice people in the service group when you call - Al and Barbara are terrific. They communicated the service quote to me and I had some questions about previous service and asked if maybe I could get a little better pricing due to them providing me similar services on four prior occasions. But after being a loyal customer for over a decade, Steve, the service manager was not willing to return my call to discuss a labor quote for a recurring plumbing issue that they provided good service for me on in the past. They quoted me $1300 for something they did for $700 in the recent past. I did the work myself in 2 hours - after they tried to strong-arm me into accepting their service. When I declined their service for this price, they told me to go find someone else. I did find someone else - myself as I had taken the day off of work to be home when they were scheduled for service - and I had my hot water back 2 hours later. They simply weren't interested in helping a loyal customer by providing a more reasonable quote. And their technique was to ignore my calls until the day the tech showed up. Sorry, Mark, not your fault. If you want to go back to the 1950's and get treated like a clueless homeowner and pay unreasonable prices for a commodity service, then these guys are for you. If not, call anyone else who will actually treat you like a customer whose service they want. read more

Very professional followed all protocol for covid wearing masks and booties on their feet. Gave a-lot if great suggestions. They showed up on time took the time to do the work. Cleaned up after themselves. Prices were great. Customer service was great for booking. They also provide alot of services from central air to electrical plumbing etc. I highly recommend them for all jobs. read more

Second time they stood us up. They did our mechanicals on our remodel in 06' and a few small jobs since then but they totally blew us off twice for a job that would of taken them less than 2 or 3 hours. Will never trust them again. All relationships end...bye bye. read more

Our Carrier unit broke and Van Natta was quick to schedule an appointment and even returned the next day to recheck a couple of things before they gave us a complete diagnosis and quote for repair. Technician was friendly and knowledgeable. Will call them again in the future! read more

I would not recommend them. They caused a hole in a pipe when they had to use a blow torch to replace a bathtub faucet and they refused to take responsibility for it and blamed it on the Home Depot part! Home Depot on the other hand was terrific and they did not play the blame game and sent one of their plumbers right over to fix it. Can't say enough about Home Depot. read more

Had a spray foam insulation service done in our basement recently. Mike Gonzalez was really informative and always responded via email quickly. They are prompt with arriving on time for appointments. After product looked good and we could feel the difference. Wasn't cold any longer. After service no one followed up with us to see if all went well or there were any concerns. That was the only tiny downside that resulted in 4 stars and not 5. but other than that they were great and friendly. Will def. use them again down the line for other projects. read more

Contracted Van Natta to replace my AC, electronic zone controls and to redo the ductwork mess that was done by other contractors. Price was competitive and install team was professional, made necessary adjustments as work progressed and left a clean work area. Very pleased with the work. read more

Good job and I would use them again! If you need these types of repairs, I would recommend them! They may not be the quickest but they def get the job done! read more

I do not write reviews, but I will make an exception for this horrible company and its horrible employees. I placed a maintenance call for my Dectron, the technician they sent did the maintenance and left with a huge bill, after he left I realized it was not working properly so I called them again. The same technician arrived and when I explained the issue he opened the price list and asked if I am willing to pay "first diagnosis fee" since obviously they do not need to check what has been done after "maintenance". We are talking about $1000 of total billing to give the idea of how absurd the service is. When I tried to reason with him, he put the price list very close to my face and raised his voice saying "Are you going to pay or what!". I was speechless with his attitude and couldn't even say a word while he turned around and left the house. The whole thing happened in like 3 minutes and it made me feel very unsafe and uncomfortable. When I raised the issue with customer representative, the next technician they sent obviously came only to take revenge of his coworker's bad review, not working on the problem and instead blaming me for using the machine wrong - the same machine that I've been using perfectly fine for the last 6 years until they did an unsuccessful and very expensive maintenance on it- .The second technician left the house without even looking at it after he put the blame on me. This is not a company you want to work with, they operate like mafia: they scare you, ask for big money without any job done. read more

Great job! I would recommend to anyone. Fast and friendly. The tech was clean and pleasant. Needed to have a hot water heater replaced and their tech Eddie came and did an amazing job. read more

This is by far the worst service company. Over the course of the couple of years that we've been "VIP Customers" (with a paid contract guaranteeing timely service), we have experienced nothing but scheduled no-shows, unavailability, and complete lack of communication. Do not use them for anything. read more

I had a quote performed today for repairing my radiator system. They were going to charge me $800. When I got home I looked into it, and it will cost $85 for the parts, would take about a half hour total, and required no expertise. This seems criminal to me. read more

Truly horrible customer service. They kept promising to come "tomorrow or the next day" but never did. After 10 days I finally said forget it. They are beyond rude on the phone and practically hang up on you before you even finish speaking. read more

Van Natta installed central A/C in our old (built 1900) house. It was a challenging job that took them about a week. Their guys were very professional and they did a very good job. They cleaned up after themselves each night and always asked for our guidance for key decisions. Their price was also very reasonable. read more

Twice I have made appointments for my air conditioning to be serviced. Twice, the appointments have been disregarded. When calling for the first appointment, the wait time was five weeks, but we scheduled it anyway hoping there would be an earlier appointment available. The date came and went with no appearance. Today, I sat waiting for my newly scheduled appointment.....no show. I called and patiently waited after being put on hold for 8 minutes for a response that I was not scheduled. The extreme unprofessionalism and carelessness of this company is truly remarkable. True, they are a noted name in the industry but not for the right reasons. I am discouraged and disgusted by this company who truly does not care about customers and their word of mouth recommendations. I guess they have enough business. I would not recommend this company to anyone looking for air conditioning service. read more

These guys are terrible. Each guy knows less than the next about heating and air. I have 2 units in my house one for the master bedroom and the other for the rest of the house, We have been having trouble with the one in the master bedroom in both the summer for AC and winter for heat. It has been well over a year now and Van Natta are the folks that installed the original unit so if anyone should know how to fix it you would thing it is them. Think again! They have probably been out there 4-5 times since last summer and each guy has a different guess as to what is wrong with a larger price tag each time. Last time they were out there they replaced both of the roll out switches and changed me close to $500 for it. A bill I refuse to pay as the roll out switch pops at least once a week if not more and needs to be manually reset by me after carrying an 8 foot ladder through the house each time to the bedroom. On top of that they no longer think the roll out switches are the problem and suddenly want me to shell out $800 to fix some valve that they magically think we now fix the problem. MY issue with this is why should i pay the first bill of $500 if nothing has been fixed and what guarantee do I have that this new valve will fix it. So I told them I will make them a deal they fix it and I see it is fixed for a few weeks I will gladly pay for the new valve. Until then they won't see a dollar from me. They better lawyer up as I am not paying for crappy work that fixed nothing so far. I would not recommend using them to anyone in the Mahwah NJ area. read more