A very dependable, reliable, honest company. Available nights and weekends. Not sure where those previous bad reviews came from. read more

I'D like to thank Joel for his professionalism and thorough job working on our Split Unit. please call them for their service anytime.

I feel real bad to give a review for this company. I had very very bad experience with this company. If anyone wants to try please go ahead and check. Let me tell my story. I am a retired old man had my AC broke down in a rental condo. The cooling was working but the blower was broken. My maintenance guy contacted them because I live far from the place. They came, checked and wanted to replace a board and took $360 just for that. Then 6 weeks later someone came and said the other board to replace. That was wrong too. Finally after fee calls someone came and changed the blower motor the actual problem. But he wanted to get paid a very large amount. I was in California. I said let me check for few days to be sure and pay. The guy took all parts left the machine in a broken condition and left. I was selling the condo so I had pay again for the last bill and pay for putting stuff back all in cash immediately. Because my sale was held up I had no choice. So I paid and get them hell out of my place just to clear the mess. Do you think I would call them again? So you decide. It looks like it is a company running from Florida and don't want to give their owner or any corporations information. Sorry read more

Screwed me out of my rebate on high efficiency heater. Dragged their feet for months after install on processing then claimed my unit wasn't eligible. Found out from manufacturer that it was indeed eligible, but it was too close to expiration and GW refused to help me with given codes so couldn't get paper work in on time. Very unprofessional. read more

Great office staff, great communication, outstanding mechanics. Everyone at Great White is very knowledgeable and easy to work with and their prices are fair!!! read more

Came home yesterday and found that heat wasn't working. Called a company that I had used before and was told that they couldn't come out till next day. And then called a company in my town...Great White Mechanical. Was told that a service technician would be here in 45 minutes. Tech arrived in 15 minutes! He found the problem immediately and was finished in less than 30 minutes! Price of visit was very reasonable. Tech was a great guy. I found my new HVAC service company. read more

Dylan came to my home mid June 2021 to provide a quote on installing 2 ductless mini splits. He said that if I went with the system he was recommending, "he could get me $2,000 back" via my energy provider's rebate program. Given this rather large incentive, I went ahead and agreed to go with Great White Mechanical for installation. I signed the agreement with them on June 22, 2021. On Aug 17 2021, I was contacted by Great White who advised that the units I ordered were on backorder due to pandemic-related supply chain issues. At that time, they offered to install 2 different, cheaper units and said that the rebate would still apply. I asked for the difference between the two (other than cost) and was told Dylan would get back to me however he never did. As a result, I declined and said I'd wait for what I originally ordered. Between mid August and early November I had to follow up with Theresa several times asking for an update on when these units might back in stock. Often times I was left hanging without any response. There was zero initiative to keep me, the paying customer, informed. On Nov 15/16, 2021 they finally came to install the units (side note: during the installation process, they almost ruined my new stair runner by putting down filthy drop cloths. While I understand accidents happen, they never bothered to alert me to the stains; instead they left me to find it on my own! Attaching proof of this with the date of installation since, in another review I left, they claimed: "There was no disregard for the customers home, our technicians are careful while working. The home was kept clean during installation, please do not fabricate.") Once the job was complete and full payment was provided (minus the cost of carpet cleaning), I asked about the status of my rebate. After many months of repeated follow ups to be ignored for weeks at a time (again), they told me that I am no longer eligible because the units were not installed by Jun 30, 2021 (essentially 4 days after I signed the contract...clearly not even remotely possible!) They made NO mention of this change in rebate requirements at any point in time between Jun 22nd (when I signed the contract) and Nov 14 (the day before they installed the units). On top of that, upon delivering this bad news, they essentially told me it wasn't their fault, that I need to take it up with my energy provider, and that these rebate programs change all the time. While that may be the case, I find it completely misleading that when I signed the contract, Dylan didn't advise me to reach out to PSEG directly to confirm eligibility of the rebate program. I also find it completely surprising that they weren't aware of this change or knew about it shortly thereafter given how often they deal with energy providers and their rebates. Instead, this company lead me to believe I'd be getting back a sizable amount of money. Given their lack of (and sometimes misleading) communication throughout the entire process, their discourteous attitude when I asked for additional information/clarification, as well as their total disregard for my home and keeping it clean during the job, I do NOT recommend using Great White Mechanical for any of your HVAC needs. read more

Great White Mechanical - Grease stains on my new stair runner (with proof of date which matches the date they installed the units) - Heating & Air Conditioning/HVAC Near Me - MidLand Park, New Jersey

I never write reviews but feel I dodged a bullet with this company. A week ago referred by Angi, Adrian Grant from Great White Mechanical, 23 Birch Street, Midland Park, NJ 07432, (201) 797-0031 came to view our old boiler and see quote scope of job to replace to new one. This agent was very arrogant and rude. Suggestions and views were expressed in a very condescending manner. I understood his point of view but as a customer, he did not care about our preferences to remain with same fuel source. He wanted to push his own recommendations no matter how I clarified why we were going a certain route At every turn agent stated a road block and issues for a unit that had been installed by a certified HVAC. I explained that this all seemed standard practice for installing a new boiler and if they felt they couldn't handle the job to let me know. Agent continued to detailed things that needed to be done as if it was an overwhelming task. Again I expressed you're professional HVAC company to do whatever was necessary include it in the quote for a new unit install. Finally, we finished and said our goodbyes. I asked when I could expect their cost estimate and they said in a few days. I knew when they left they were going to leave me hanging. A week later, I called and asked if they needed anything from me to move things along for the quote. I received a call back from a lady "Charash" who informed me that they are backed up. I understand but it has been a week. I asked should I call in 2-3 weeks see status of quote. She snidely remarked "maybe, try, I hope so, that is what they are telling me". This prompted me to look at this company's BBB (Better Business Bureau) which I should have done beforehand. They are not accredited and have a C rating. Just a cautionary note on this company's treatment of potential customers, can't imagine what would happen if they get your $$. read more

Great White Mechanical - Unit which we needed replaced but GWM felt "overwhelmed" - Heating & Air Conditioning/HVAC Near Me - MidLand Park, New Jersey

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Great White installed 3 brand new Trane air conditioning units for us for well over $20,000 ($24k or so). The units were not working right from the beginning, but we just thought They didn't cool, but over time it progressively got worse. They replaced the thermostat (at our cost). After a year, the units no longer cooled at all. They came out two times and each time claimed to "fix" the units. Unfortunately they were not fixed. They also wanted to charge us for the "repairs." They said the units were past warranty for labor, despite them having problems so quickly. It is so awful to spend $24k for brand new units only to have them not perform. For Great White not to stand behind their installation is inexcusable. I have tried to request support from Trane. Trane has asked me for documentation of their visits via invoices, etc, but Great White so far has been unwilling to provide it until "I pay the single outstanding invoice." I told them I wouldn't pay because they haven't fixed it. What an awful company. Avoid at all costs unless you want to throw money down the drain. When I talked to Larry on the phone, he told me I had a personality disorder. Classy. He refused to put me in touch with any owner of the business. I am now making my way through various online channels. read more

Great White destroyed a brand new kitchen cabinet while doing work on our $100,000 kitchen remodel. I have reached out to Dylan, the owner, through numerous e-mails and he will not return calls. The company sent a discounted invoice leaving me to find a company to fix the cabinet. Dylan has not made a single effort to contact me or fix the problem. I would not recommend this company to anyone. read more

Great White Mechanical - Cabinet damage and what Great White considers a fix! - Heating & Air Conditioning/HVAC Near Me - MidLand Park, New Jersey

When my family purchased a 100 year old home in Wyckoff they inherited two fifteen year old heating and cooling systems that have been on their last legs for the past couple years. Every single time they break we dial up Dylan and crew over at great white mechanical. They always have affordable options to keep us going. Just recently we gave up and had them replace our entire heating system because it was definitely time.. We were quoted on a Friday night, and on Saturday morning Dylan and crew Installed the entire system (while it was snowing). It is quieter, more efficient and costs less to run. They did this all in one shot, no recalls, nothing, it was perfect. If you live around me in ridgewood, wyckoff, franklin lakes etc... GIVE THESE GUYS A CALL. I'll have the do my central air this summer when that inevitably fails. read more

Great White Mechanical - My house in Wyckoff, NJ. Great white has done all hvac work on since 2014, major work. - Heating & Air Conditioning/HVAC Near Me - MidLand Park, New Jersey

If you have an emergency call Great White! James was prompt in calling me right back on Saturday and was on time for our scheduled appointment. They are reasonably priced, fast, and very honest. James Resolved our issue fast and professionally, and had my A/C running great again. I will recommend this company to everyone. I had a bad experience with another company that I'm not going to mention and After James arrived and explained everything to us I knew we were in good hands. Thank you for your professionalism and great work! I am a very happy customer and cool customer now too! read more

I called Great White Mechanical and Dylan came over within a few days to look over my heating system with a repair/replace decision for me to make. Dylan was very knowledgeable and pointed out several areas where the current system can be improved upon. I waited several days for a quote...nothing. Called the office, left multiple messages over the course of weeks. Never received an estimate/quote for the project. read more

I tried to like this company. I will give credit where credit is due. They installed my a.c. unit last summer. The workers were great. Friendly, knowledgable, hard working. The electrical inspector stated the wiring was done really well. As far as professionalism, there's a lot to be desired. The estimate we were given stated we qualified for an Energy Star rebate of $1000.00. I filed all the paperwork on my end, but they never submitted theirs. I was told the owner did not possess the knowledge to fill out this paperwork. He would need to take a class to learn how to fill it out, because the calculations take HOURS. ??? After numerous ignored phone calls and emails, he told me he would take the class. In the meantime, I have had to keep calling Energy Star, wasting my time, filling out paperwork again. Well, here I am ONE YEAR later, and apparently still no paperwork has been filed. They don't even return my emails. Rude. read more

I purchased a home that was a "flip" basically. Completely gutted and renovated cape. Since moving in the laundry list of problems has been endless! I called Dylan at Great White when the HVAC unit wasn't working in the summer, then 2 more times for heating issues. Super responsive - left a message before 7am with answering service and he called me at 7 on the dot to schedule an appointment. ALWAYS fixes the problem and reasonably priced. His workers have been super polite and easy to work with. Being new to owning an HVAC unit Dylan has helped me troubleshoot issues even over the phone. HIGHLY recommend!!! read more