1. Van Nails & Spa

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Boerne, TX

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Van Nails & Spa

5.0 (2 reviews)

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Services - Van Nails & Spa

Manicure

Manicure and pedicure

Nail fill-in

Van Nails & Spa Photos

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Recommended Reviews - Van Nails & Spa

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1 month ago

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Ann M.

Thank you Sydney for coming from Alamo Ranch to Boerne.

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1 month ago

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I've been going to Emme's for years, and Karla always does an amazing job! She's professional,…read moredetail-oriented, and makes every pedicure relaxing and enjoyable. She takes her time to ensure everything is perfect, and I always leave happy. Highly recommend Karla if you're looking for excellent service!

I'm unfortunately disappointed with my recent experiences at Emme Beauty. I want to be clear that…read morethis review is not a reflection of my nail tech or the quality of her work, which I have always appreciated. My concern is specifically with the salon's communication and customer service. Last week, I called to ask if I could walk in for a quick nail trim and was given a time to come in. When I called back to confirm I was on my way, I was then told not to come because the salon was fully booked. Today, I arrived for my scheduled appointment at 1:30 and waited approximately 22 minutes without anyone acknowledging the delay or communicating how much longer the wait would be. I ultimately asked to reschedule. What was most disappointing was that rather than receiving an acknowledgment or apology for the lack of communication, I was made to feel as though my request to reschedule was an inconvenience. I completely understand that salons run behind and schedules change. My issue is not the wait itself, but how both situations were handled. A simple acknowledgment, update, or apology would have gone a long way. I really enjoy my nail tech and her work, which is why it's disappointing that the overall salon experience and lack of professional communication have left me feeling this way.

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I went with garden nails on feet and hands. Looked forward to help fixing the mess. Sadly, a half…read morehearted cleaning, a weak handed massage, and the excuse that "if I cleaned too hard I could make you bleed and I would lose my license." Give me the nail cleaner... an irritated look was thrown my way. This was super disappointing. Only perfect nails and skin need to go here. If you need real help, try somewhere else. So, when I go to pay, the cashier asked me how did it go and I said well not so well right away she gets the manager and the manager offers me a redo at no cost. That was really kind and I appreciate that she did see the work and was not pleased. So kudos for customer service. I'll change my review based on the end result.

I enjoyed this nail bar. There were many gel / acrylic /…read morecat's eye options to choose from. The menu of services makes you feel like you are really treating yourself. Staff were friendly, patient, and good technicians. I purchased the steam option with my pedicure. It wasn't the best experience. At first, we couldn't figure out how to lower the device so it would actually steam my legs. Half-way through the process they got it to lower. I didn't see / feel any benefits from the steam. Could have been because I didn't sit under long enough. However, the concept of steam is nice and definitely caught the attention of other customers (IG worthy). For my manicure, I got almond shaped, cat's eye. They looked so good. Included with my manicure was: hot towel, massage, paraffin wax, scrub, and lotion. My favorite part is the nail bar is CLEAN. There is someone wiping chairs, counters, tools, and floors.

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