We're surprised to find some pretty negative reviews here since that hasn't been our experience…read more We've visited twice recently, and on both occasions we found some attractive sale items (shirts, blazer) and encountered friendly and knowledgeable help from the staff. They left us alone to browse, as we requested, but then showed up when we needed their advice. We've found the store clean, well-stocked and the sales genuine. Maybe not the largest BB outlet, but not sure what else we could expect, and sorry others have found unpleasant issues here.

My husband and I went to the Freeport, Maine Brooks Brothers Outlet yesterday- 8/17/2024. We are…read morelocal and have never received such poor service from an establishment in the area. We are frequent shoppers of Brooks Brothers (Main store, outlet, and online) from casual wear to full blown suits/ formal wear. We've spent a lot of money over the years and to be treated like a second class citizen was very uncomfortable. Upon arrival we were not greeted- fine, not a big deal. We picked out shirts and I watched as their staff (man and woman) went to each person on the floor to offer them assistance. We just received a glance, not even a smile. We have thick skin, maybe they were just having a bad day. We just moved along on our shopping mission and my husband tried on some clothes. We had a few shirts for my husband that we wanted to check out with. We went to the register counter where a gentleman was standing and whom we presumed was the manager, to check out. We had to ask for assistance at this point. "Hi! Are we able to check out here?!" The gentleman looked up avoiding eye contact and said it'll just be a minute, held up a finger and someone would help us. No big deal, figured he needed someone to ring us up on the register and wasn't capable at that moment. There was a female employee folding clothes on a off to the side of the checkout area, who did look up but continued doing was she was doing. So we stood there and watched the gentleman (using that term loosely) gesture over to an older couple and their young adult college aged child (who were farther away from where we were looking at items) asked them if they were ready to check out and had them come over in front of us. This employee made a judgement call on who he wanted to provide customer service to. I overhead their interaction and one of the first things the employee, manager stated to this family was "you look like someone who's shopped here before" when referencing an account in their system. That's the problem, this employee is making a call based off their own judgement. At this point the female employee comes over and asks if we're ready. I was firm with my reply in stating, "yes, we have been". After I was trying to make small talk with her she was dazed and not replying. It was uncomfortable awkwardness, didn't ask us if we found everything okay, and the real kicker... didn't even bother to ask if we were in the system. She states the total, I put my card into the point of sale machine and state "ya know... I am in the system and have an account here". All flustered, she cancels the transaction and goes "ohh ohh uhhh okay". I provide her with my info to which she replies that there is $25 on the account and asked if I would like to use it. I replied with "yes". This would have been a perfect opportunity for an apology and turn our experience around to make things right. That wasn't the case. I tried to go back to small talk but she ignored me and proceeded to chat with the male employee about how there were a few tuxedo sales that day. I looked at my husband in disbelief, I was fuming inside at this point. She handed us the bag, over the counter. I have shopped in this location enough to know that they usually walk it around the counter and hand it to you. There was no thank you on their end, no have a nice day. In fact nothing except the look of pure disgust on her face. I took the bag, looked at my husband, then back to her and reluctantly said "thank you". No response. So I said "I hope you have the day you deserve" as I walked toward the exit. Here's our advice for The Freeport, Maine Brooks Brothers Outlet team- DO BETTER and HAVE SOME CLASS! Maybe take a course on customer service, maybe wash away the judgmental attitude. I don't typically leave reviews based off of a negative experience as I understand everyone has an "off" day- however, the fact that they blatantly chose to be kind to some people and not others is baffling. You never know who a customer/ client may know in corporate and what information can be passed on with a quick phone call. So please ALWAYS treat your customers/clients with respect and kindness, regardless of who they are- kindness goes a long way! We hope you take the time to read this long review and make the necessary changes to ensure this doesn't happen to other customers/clients.

Lovely place with so many amazing options!!! I was looking at Blundstones (which are not a cheap…read moreinvestment) and one of the employees was SO HELPFUL and gave me so much insight on the brand and how they fit, including how long her blundstones have lasted her and how to take care of them. The store is super cute and all of the employees are super friendly. Go to toad & co and get yourself a pair of blundys!!! I searched VERY HARD for a pic of my blundys so u better appreciate

While I like many of the Toad&Co styles, I don't recommend going to this store. First of all, it's…read morein an area of outlets. This is not an outlet. Everything I saw was regularly priced. The real problem for me was despite the fact there were quite a few people working there on a not very busy weekday no one offered me one minute of salesmanship or assistance. No one said hello when I walked in. No one asked me if I needed help. A bunch of wanna be hipsters roamed lethargically about the store doing who knows what. Not much. I tried on a top. I liked it so went to to the register to purchase it. Nary a greeting was uttered by the lackluster guy at the register. And after paying more than I should have in retrospect for the top, this lamebrain took it from the tousled heap he had made of it on the counter and deposited said "heap" into the bag. Oh...he asked me first if I wanted a bag. I had a tiny purse with me and nothing else. Yes, I want a bag even though in your eyes you want to make me out as a wasteful person hence your question because in this day and age no one should want a bag...ever. I am not going to walk out of there with a shirt slung over my bare arm. "Just give me a freaking bag", I wanted to yell. My husband thought I should return the overpriced top after such crappy service but that meant I would have had to spend more time in this awful store. After the payment transaction and before leaving the counter, I took my too expensive top out of the bag and proceeded to fold it properly as should have been done to begin with. Wanna be hipster dude said: "I would have done that for you!" Well, dude, why didn't you? Don't bother with this store. Ugh.

Great shopping experience! They are under construction, so you will have to visit two stores…read more Excellent costumer service! So many workers were asking if we needed help.

We witnessed a hit and run in the parking lot just as we arrived so we spent the first 30 minutes…read moreof our visit in the phone with police. Obviously I would never hold that against the store or let it affect their rating. However, when I went inside and explained to the greeter that a vehicle had been hit and asked if she wanted to check whether the victim was one of their employees, she said that employees typically don't park in that lot, customers do, and seemed very unconcerned. When I said I just wanted to let someone know in case the victim came inside and could she tell them that I called the police and gave them the person's license plate, the employee asked me if I wanted her to call a manager out. I was just really put off by that as this is the first point of contact for people entering the store and I just genuinely wanted to try and help. We did spend some time in the store and in the compound. I like that they have an entire section where you can customize products and gifts and have them embroidered. I haven't seen that before and I thought it was really neat. I didn't care for any of the products that they were offering at that time which qualified for the embroidery, but if that's something you're looking for, they offer it here. They also had dog items and the store is dog friendly. We brought our pup in with us but again she just didn't find any toys that were the right size or that she was interested in. The trip here was kind of a bust for us but I can see why some people might enjoy shopping here. We were told by another traveler that this is a great place to stop for deals, but I didn't see many of those either. There's a campus comprised of multiple buildings and that was a bit confusing. It also seems like it would be easier just to have everything under one roof, but that's just me personally.

I am going to say outright that the only reason I went into J Crew was because I have been on a…read moremassive search for rain boots. Not just any rain boots, though. These boots will have to go with the plethora of dresses I like when rain and snow come to Denver. So, there I was walking around the outlet town of Freeport when my eyes fell on a candy store! Woot! I dragged my boyfriend in that direction when all of the sudden my eyes fell on a window display full of rain boots! Double Woot! After browsing the candy store and going into the wrong store due to a mistaken idea about which display window belonged to whom, I ended up in J Crew. I can't recall ever being in one of these chains before, perhaps because most of my clothes came from the 50s? Anyway I hit pay dirt. My rain boots are pink. And are you ready for this? They have little bicycles all over them!!! It was like somebody made them just for me. Best of all I only paid like $30 for them because it was an outlet store. I strolled out of there happier than when I left the candy store. And that's really saying something for a girl like me. Um, I also think J Crew sells clothes, but I can't confirm that. ; )

Nice clean and organized location. The staff was super friendly and they had some nice bargains…read morethere in the store. The quality of their clothing is also pretty good for the price you pay. Good Value !

I was surprised to see that this store has received so many poor reviews, as my recent experience…read moredid not reflect what I've read. The store was neat and clean. The music was on point for its' vibe--which is funny to say, but you notice when it's annoying. I was greeted kindly and offered help from every employee I passed by. Jamie(the manager, I think?) was especially friendly, which I really appreciated that day. The clothes are classy, good quality, and--unlike most clothing stores--better to shop for in person than online. I will definitely be back.

Really good selection for outlet stores. Great prices. Staff was great. One woman going out of her…read moreway to help several of us at the same time. And always helpful and smiling.

Stores staff was quick to see if I needed any assistance and outline the sales and the rewards…read moreprogram. The sales were from anywhere from 25% to 70% on many items. Many of the same type of dress shirts I purchase from many major department stores. Store was kept in good order and staff was consistently keeping store neat and restocking items. Staff's professionalism and follow up was key to this rating.

I visited the Levi's store today with my family, and overall, it was a great experience--until I…read moreheard barking coming from the front of the store. At first, I thought, "Is that a German Shepherd?" one of my favorite dog breeds. I shrugged it off and kept shopping, but then I saw a large white dog roaming the store with its owner--definitely not a service animal. The dog seemed to be having a "bark-off" with another large dog sitting by its owner. While I love dogs, I wasn't expecting to encounter such a noisy situation while shopping. I believe stores should maintain a peaceful environment for all customers, and I don't think dogs (unless they're service animals) should be allowed inside. This experience did detract from my visit, and I hope store management reconsiders its pet policy in the future.

My family and I were walking around Freeport looking for Jeans for my step-daughter. We decided to…read moretry the Levi's Outlet Store and the first pair of jeans I picked up were 30% off the retail price. Awesome, well not so much as original price was 89.99 for the pair of children's jeans. Yeah, no way am I paying nearly $90 for a pair of jeans which have holes in them. As I continued to look around it would seem they are rebranding as a high-end clothing store or they advertise 30-40% after they raise the prices. I looked at my wife and we exited the store immediately as the prices were not reasonable at all. Staff was non-existent as they just stare at you while you walk around. They don't say hi and they don't offer to help. Pretty horrible experience if you ask me.

Sadly even though there were several employees working, none greeted me. I was hoping someone…read morewould ask if they could help me.

Nothing here for me at all…read more It's a tidy store and the staff were smiling as they leveled and fluffed and folded so that the merchandise was neat. There's a wide variety and not everything has a "GAP" logo on it, which is nice. Sadly, the sizes go from S to M to L. I saw a few XLs in there but absolutely nothing bigger than that. [Review 10030 overall, 1614 of 2018.]

Cute little shop by where we found parking lot to check out the outlet stores. Has some vintage…read morebooks, trinkets, a lot of dresses and home goods/ art. Staff seemed nice, you can do some haggling it sounded like from other customers shopping. Space is down stairs, we didn't find anything we wanted but we'll always checkout a good thrift style shop.

What's not to love. Tons of vintage inventory coming in regularly. Amazing owner who is friendly as…read morecan be. Always find something to take home. A must go to anytime we pop into Freeport.

Such a cute spot! I got an art print which was a bit pricy but I am happy to pay for good art…read more(especially local art). I love the clothing selection too- lots of cute original pieces from the store and free people options too!

This place has amazing finds and the employees are the sweetest! I got my fav pair of jeans for $30…read moreand they fit like a glove. Plus we love sustainability. I wanna go back rn.