Oil change was pretty quick. I just wanted an oil change. I clearly told them not to check anything else. . ( Filters ) They ended up checking the filters and trying to look for them smh. No communication with employees. They ended up checking my engine bay filter and it was brand new and ended up putting oil on it smh. Not happy with this place. Reason I came here instead of the dealership was because of last minute oil change. If a customer just wants an oil change... just an oil change. That's all you guys should do ! read more

Valvoline Instant Oil Change - Unsatisfied customer. - Oil Change Stations Near Me - Madera, California

Good oil change fast and efficient! I like being able to get truck serviced without even getting out!

I am so done with this store. I hadn't been there in quite a while due to prior issues with this location. I needed an oil change and was close by so I gave it another try. To my surprise it is now $165 for an oil change with full synthetic for my gmc 1500. I wanted to have them put my oil back in and get out of there, right. My bad. I should've asked what the cost was beforehand. Never again. I'm out!! read more

Techs are knowledgeable and caring. Efficient communication and understanding of customer service. read more

I went for a quick oil change before making trip to pismo beach. I've been coming to this location for a few years and at this point I anticipate my check engine light coming on after a visit. This time, to no surprise, after I made it about an hour down the road, the engine light came on with Auto LSD light blinking. I pulled over to a mechanic in the middle of nowhere who took a quick peek under my hood and noticed that a hose was disconnected from the engine. There were three people minimum that worked on my car when getting the oil change at valvoline and I was made aware by the mechanic some auto shops intentionally leave things disconnected to ensure you return to them for further service. Everytime I go to this location they are trying to upsell me, and it took a huge portion of my day/trip to make a stop to have my car assessed after valvolines error. Again, this is not the first time it's happened with this specific location and whether it was intentional or not, a blatant error such as an unplugged hose on top of the engine should have been caught by trained professionals, especially if there's three of them. Will not return to this branch or business and do not recommend. read more

The team was friendly I got in and out very fast and was always offered a great coupon or discount.

I will never go there again. They spilt oil all over my valve cover and manifold so I looked under the truck there was as much oil there as on top of the engine. I went back and they wanted to wipe it off but I wouldn't let people who do work like that ever touch my truck again. All of my tire valve air stem caps were going to eventually fall off and mine stainless steel They were on maybe one or two turns. Who taught them how to shut your hood? He slammed my hood so hard WAY TO HARD. ZERO common sense. I'm done with all Valvoline oil change stations. read more

Low rating for today and past exchange: Took our Honda here 2 years ago, for an oil change--they didn't screw on a plate cover right and it came off and got damaged on the freeway. Two years later today (few days ago) brought the Toyota for an oil change and they didn't screw on the transmission cover correctly and transmission oil was leaking profusely when we got home. The engine sounded horrible today until we had the chance to finally bring it in. Manager made it right and didn't charge us. But their team rushes and shouldn't have messed up in the first place. Like you literally fix cars, if you're not good at it why do it? So calculating the amount of times I've gone and how many times they done bonked up: there is a 1 out of 5 chance they'll mess up your car. I don't know about you, but my car(s) isn't worth those odds. read more

Only giving one star because I give any less. I had a standard oil change and a week later my engine was 2 and a half quarts low. I bring it back and lo and behold a sensor had broke right next to where they had changed the oil filter but they swear it was a coincidence and offered nothing to make things right. Take your vehicle somewhere else this place is garbage read more

Have been using this as my oil change place, but not anymore. The staff like to talk to each other and not work, and so much about 15 minute. They perform service to another car that came in after me and I just had to wait. I always furnish my own oil and I knew I needed to have 6 quarts and I told them put in five when I get home I would add the other Qt. But refused to service unless I bought another Quart of oil from them and they don't carry Mobile one. So need to find another service center and I been a loyal customer for some 15 to 20 years. Well good luck in the future I know I will find better service somewhere else. And guess what I did and they understood what I needed and it was in and out with no question asked and cost no more than your supposed service. read more

Waited in line for an extended period of time (15 minutes per car is not accurate) only to find out they didn't have the right filter. They suggested I go buy one and then return. When I asked if I would lose my place- guess what- YES. So I would need to wait again? No thanks, never again. read more

Came to get an oil change for the quick service. A few days later when I on the freeway the covers for my cars undercarriage weren't installed back correctly and were dragging until got home to fix it. It would've been cheaper and done correctly if I went to the dealer. Will not be bringing my business back here. read more

Update on 1/12/2021 Again good service. In and out in a timely manner. However, unless they're not doing this service anymore, no light check, and still not all tech's wearing their mask's correctly. read more

The crew was on their game! Great service, fast and friendly. They also do lots of safety inspection things to make sure you're good to go! Love that. read more

Best oil change I've had! Just drive up and they walk you through it without being pushy.

I've been using these guys ever since they opened, from my personal autos to my work fleet. Never have we had a bad experience, the owners are great folks and have locations in Los Banos, Fresno, and Visalia as well. You can bring in your special oil and filters or use there's, personally we've used there's and never have had an issue. Last trip I needed to replace a battery in my wife's car and didn't want to take it to the dealer so I asked the manager if he would do if for me and he did, a great job might I mention. Might not sound like much but most places won't mess with a European car due to the location of the battery. Thank you guys for always doing a great job. read more

Valvoline Instant Oil Change - Under ole Glory - Oil Change Stations Near Me - Madera, California

Simple oilchange , regular customer. They get confused in which order you arrive. Too many cooks not enough technicians. Waiting period was like 30 minutes. Price is close to$100 not great but ok for synthetic stuff! read more

Another place with excellent customer service. The fact you don't have to leave your car is the best. They actually check your belts and hoses and will replace them. read more

Great service! Friendly people is important and they have a good team. I always go here for an oil change but today I came to get my tires rotated. It was recommended last time I was here and I didn't even know they offered that service. So, Thank You Valvoline Madera read more

They refunded the money for the oil change! Greatly appreciated! They got back to me right away and handled it quickly! Thank you!

I find this style of getting my oil changed is the easiest for me- I just drive up, a employee guides me into a stall which there is three of and I stay seated in my car as they give me great customer service while changing the oil. The employees here will check your battery, wipers, tire pressure, air filter, fluids and light signals. They will let you know if you have any recommended services as well. I have never had to wait long here. I am usually in and out within twenty minutes. You can sign up for emails and receive coupons for a future $5/$10 discount. There is other services they provide here like a radiator flush, transmission flush etc., for an additional cost. I would recommend this place and it is the only place in Madera that I know of where you can stay in your car while your oil change is being done. If your hungry while the work is being done there is food within walking distance. read more

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Very unprofessional, you see the workers having more private conversations then working with the customers. Had to call car fax because they put the wrong mileage on my vehicle. Find a better one read more

Been bringing all my cars here for oil change for years. This team members are hard working guys. I'll continue to get my oil changes here. You won't be disappointed read more

This business installed the wrong size oil filter into my vehicle. I spoke to Brannon who then told me that I was incorrect and the filter size was correct. I drive an older charger with a 3.5 engine. I bought a Mopar brand filter and you can clearly see the difference in size of filter used by them and what SHOULD have been used. I tried to explain this to him and he told me that the VO 95 filter they used switched to VO 25 2 years ago and according to their site , it was correct. I am the original owner to my vehicle and this was the first time it was serviced outside of our home and we NEVER used anything that s mall. My car has been leaking oil ever since and it makes sense that if the the filter is too small to handle the amount of oil filtered through it, it will leak. I just came back from a dodge dealership and showed them the oil filter that is in the picture and they agreed they would have NEVER used something this small on a vehicle like mine. I am almost positive had I been a man complaining and not a woman, this would have been resolved. I felt Brannon basically blew me off because I was a woman talking about car related things and assumed I knew nothing. Please save your money and go elsewhere. I don't know if driving around for 4 months with this filter has damaged my engine but I just wanted to let anyone know, especially women. Take care. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Madera, California

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New update 11/9/2017 back to the same great service I know from this location in and out 15-20 minutes great guys helpful and knowledgeable.

In the many years I have been to VIOC here in Madera I hate to say that the service has diminished including the courtesy that used to be top notch. Might be time to change where I get my oil changed. read more

Got my oil change today first time ever to come here it was the best service and the best workers and super fast I will definitely make this my place to come Thanks to the workers Josh and Robert for the best experience read more

Truly love this place the customer service is great. But. I had to drop 1 star for the fact of a Waite which is natural here.... but the fact that they were out of the conventional oil that I use .... the gentleman was very helpful and gave me a discount which once again like I said they are willing to help. But I reminded the guy please for the next time... instead of having us wait. Let the customers know we are out of that oil. You can wait or come back another time or promote a better quality oil. And let the customer choose... Moral of the story. Big company's like valvolin need to know theirs stock so it doesn't fall over to the customers time read more

We love coming to get our oil change here it's fast and super convenient! You don't even need to get off of your car-The technicians always make sure to explain what is going on with your vehicle and make sure to do a check if your filters, fluids, lights and tires. We are always in and out in about 20 mins. These guys know what they are doing and are willing to answer any questions you may have, if you are in need of a fast oil change I highly recommend Valvoline oil change! They usually have coupons online for your convenience. read more

Valvoline Instant Oil Change - Well apparently there is a cabin filter that is needed for the air conditioner and heater. We replaced our filter! Thanks Connor!! - Oil Change Stations Near Me - Madera, California

Been here for years and felt the need to say I am always well taken care of and everyone is so polite and helpful

I was told it would be a 2 hour wait across the street. I have a leased vehicle and I looked at other providers on my list of approved vendors and I noticed Valvoline was one of those vendors. I went across the street and to my surprise I was out in about 10 minutes. They use the same operating platform as Indy Racing. Had no idea this existed. I rolled in, the lady asked me a couple of questions, added a little bit of small talk and she said you're good to go. I had no idea the guy had already drained my oil and refilled it as she spoke. They also found out that my inside cabin filter was approved to be replaced by the leasing company. Amazing concept and outstanding customer service with no pressure of them telling you that something else is wrong with your vehicle. Thank you so much. read more

Fast and friendly staff. They get you in and out which is exactly what we want. They also check your fluids and tires and battery life. If looking for a discount go to there website or click on there yelp add they usually have coupons. read more

Wow! Totally impressed! I have been around the automotive industry my entire life. I have good friends that work in all areas of the industry, and this place would make them proud! Very thorough, professional without being pushy at all. I will definitely be back. read more

Went for an oil change, guys were nice who worked on my car but then said your oil filter was cleaned (isn't it supposed to be changed?!?) it may be a bit messy but it will be good. Well oil all over garage and car knocking when I go to start it... no I repeat no oil in car. Filled oil and took to my Napa mechanic and he said oil filter not put in right or cap. This is ridiculous, but I call the store they tell me to call Visalia office at 559-624-1240 19 minutes to talk to Ursula and open a claim to request my money back. She tells me I have to now wait for call back from Madera manager, why the rat race of call somewhere else just to now wait for the madera managements call. Still no apology yet! Pretty sorry service...Do not go to this place if you value your car or time because they will ruin it. read more

First time using this place.....I have got to say we will definitely be back for future oil changes. All they guys were so friendly and professional. We were in and out in no time. Very reasonable prices as well. Great Job guys. 5 stars was not enough, we would of given you a 10 if we could!! read more

Have been going to this valvoline for two years now since I've moved down here. The service is always great and done on a timely manner. The guys here make sure to inform and give me suggestions on what else my car needs. Always a happy experience and always feel welcome. And I love that they always ask if I have any coupons! read more

Thank you to josh and Ceaser for being such kind souls! Went in and had some questions josh answered them and gave me great advice and was so kind throughout the process. It may not seem like much but it made my day so thank you josh for being so helpful and spreading kindness. read more

They pinched my oil filter o ring. I was drive all the way home with an oil leak. Got oil all over my engine bay, driveway and street.. went back to complain and at first they did not want to refund my money. They played down the situation did a poor job of cleaning my engine bay and driveway. 15 minutes turned into three hours of my day. Had to spend extra money on detailing my car and pressure washing my driveway & street read more

The guys here are awesome! Great energy and super knowledgeable!!! Thanks Robert and the team! See you at 55,000 miles

1st time coming here the beginning of the moth and was very pleased the employees here are amazing they do whatever they can to help u and on top of that they they are fast if I could give 10 Stars I would definitely read more