I'm not a Valvoline IOC regular customer. So I can't comment on the routine oil changes and other service performed by this establishment. What I do want to make known is the very high level of courteousness, customer focus and professionalism I experienced Wednesday evening. Due to sub-zero cold spell we've been in, my low tire pressure warning light was flashing. I gassed up at a station near my office and drove over to their air station. No joy. The compressor ran but produced no significant pressure. I tried for the full three minutes of run time but my tire pressure remained too low for the sensors. I drove to a second station. Same thing. By now, my jacket and trousers were streaked with road grime from stooping over in the snow and constantly brushing up against my (badly in need of a wash) vehicle. I was cold and mighty irritated. Driving to yet a third station I saw the Valvoline sign. I pulled in to an oil change bay and immediately started to apologize for just needing air and offered to pay. I figured a few bucks per tire at that point was money well spent. The mechanic on duty stopped me and said there was no need to apologize. It would be his pleasure to check my tires and make sure they were fully pressurized and there would be no charge. When I told him my plight he explained that in extreme cold, outdoor gas station compressors often malfunction and can be rendered useless if not regularly bled of excess moisture and otherwise well maintained. Who knew? He said that even though their equipment was indoors, they take routine steps to ensure it is always operating optimally. At that point a fellow I presumed to be the manager came over. The mechanic said I was in for just air. The manager too said that their store is happy to provide the service free of charge and then offered to make sure my windshield washer was topped off (also no charge). He also made the point about the unreliability of gas station compressors in cold weather. He further stated that on such a slow night (I was the only customer) he was glad he could get me right in. He said sometimes when it's really busy he feels bad that some people have long waits for just a 2 to 3 minute tire check. I drove away profusely thanking both of them for really making what had been to that point a long, not very pleasant day (even before the whole tire pressure fiasco) into something much brighter. I only wish I'd gotten their names so I could personally acknowledge them online. So, if you're in Eagan and need air in your tires, you know where to go. And while your there, I hope you'll consider buying an oil change, coolant flush or whatever else your car may need. If you're lucky enough to have the two guys that were on duty Wednesday evening, you'll be very well taken care of indeed. read more

I went to get my volkswagen oil change with them last Friday August 8 who ever did the oil change for me done a very bad job After they open the plastic cover under my car they click it back in but they did not put all the screw in so I drove for couple of days later and it falling down while I'm on the high way it so scary it scared me so bad now what I'm gonna do ? Please do a better job double check make sure everything is done well before let them go they are your customers read more

They did not do 1/2 of what they claim that they do on their website when I had my vehicle serviced. They didn't check all of the fluids, they didn't check the pressure in the tires and I waited over an hour to get my car in. I don't ask for anything special, I don't have excessive expectations. I just expect people to do their jobs. read more

On May 12 my son went into this Valvoline to get his oil changed. I drove his car a couple of days later. It needs power steering fluid, and air in a tire. He purchased a windshield wiper from them but it was installed wrong or it's the wrong wiper for the vehicle. He just left Valvoline. None of this should have been an issue right after leaving that place. In addition to that, he said he waited an hour to get the oil changed. I believe that it's s better to go to a regular auto shop to get one's vehicle serviced. It might be a bit more, but you get what you pay for. read more

I was at your location on Saturday 11/4. It was a busy Saturday afternoon. Chico I believe I spelled his name right if not please excuse me. Both Nick and the whole team were amazing when I was even in line they came and gave us an estimate I highly recommend any one to get service at this location. They have a great attitude Thank you for the outstanding service. read more

They decided to just be lazy this time and send me somewhere else instead of even trying to get me in because my sports car was too low instead of them just adjusting their equipment like they have every other time. Had no problem doing it the other times. The manager turned me away this time instantly instead of helping like he did the other times. Don't know what changed read more

Love Valvoline. I've been taking my car to get oil changes here for about 10 years. Different locations as I've moved. I will always use Valvoline! read more

I stopped by on a Tuesday afternoon. Service was fast, friendly, fair & thorough. I was greeted right away and made aware of what was going on every step of the way. I was in & out within 30 minutes and I left with a smile on my face. All of the guys were extremely helpful but Shaq in particular EXUDES positive energy. Give that man a raise!!! read more

A buddy of mine brought my vehicle in for a routine oil change. They took over two hours without communicating what was going on during the oil change. Well apparently they "accidentally drained the transmission fluid". Currently my vehicle is not shifting right. Hoping they can make this right. But I'm pretty disappointed that their technician can't even decipher between an oil plug and a transmission. Find another oil place or do it on your own, its not that hard. read more

Stopped for an oil change. Two vehicles inline in front of me. Waited over 1 hour before getting into the garage. Workers showed little motivation. read more

I needed an oil change and they are close to my home. There wasn't any waiting for me to pull my car in. The guy explained the difference in the oils, since I am clueless about that, said it was recommended that my transmission fluid be changed. Other shops I've been to have flat out refused to do it, but these guys were happy to help. The cashier even looked up additional coupons to save me money. Definitely a place I will be coming back to read more

Chandler is the best! I visit this location solely based on hoping to see her and have her fix up my car! They always do a great job and are fast at what they do. I have visited other locations and this one is the best based on customer service, efficiency, and they really care about you and your ride. Wooo Eagan! read more

I'm so impressed with this place each time I go. The employees are always so professional and upfront on what's going on. I have never been pressured into any services which is huge for me. It's not just for oil changes, I can go in for a light change or to get coolant added. I'm so happy I started going there. read more

I know there's a labor shortage, but these guys have no idea what they're doing. Went in for a transmission flush, it would take about 20-25 mins anywhere else; it took them that long to realize I had to reposition my car so they could get to the right spot in my engine, and the entire time I could hear them dropping parts under my car. This is all after I was asked to give up my second-in-line spot for a guy that was "there earlier", so I'm already an hour and a half in by the time they figure out what they need to do. About a two hour process when it should have taken 45 minutes. I even had to reschedule an appointment that I went in thinking I had almost an hour cushion for. Unbelievable. read more

The manager Nate went above and beyond to help with recommendations and oil change. I truly appreciate it, thank you team!!

NEVER bring your vehicle here. I Brought my vehicle in for a routine maintenance transmission service, I specifically asked them if they carried the correct synthetic transmission fluid for my car. Technician stated "They have something comparable to it" after the service was complete and almost $200.00 later I left and went home. The next couple of days my transmission shift points were shifting rough. I brought. My vehicle to my local dealership the following week, uneasy about the behavior of my transmission I asked the dealer to look at possible malfunctioning occurring with the transmission . The results came back stating valvoline used a conventional transmission fluid, I was told 3rd, 4th, gears may not return to normal shifting point behavior. The dealership advisor stated I may need a new transmission. ‍ $345.0 0 later after another transmission fluid change plus diagnostics I am furious to say the least. I called up Valvoline corporation and made a claim, waited a couple days later for the corporate offic to third party a phone with the Eagan location. The manager stated "Because I brought my vehicle to a dealership and not to them, there is nothing they can do" BEWARE! on their invoices is where it states if doing such a thing they aren't responsible. (Absolutely appalling, disrespectful and disappointing I was to hear that) As if I would bring my vehicle back to them after what happened!? You would think a supposedly creditable place of business would make it right. At this point all I want is to have them atleast refund my money back that I invested into the service from them and the dealership. Of course they know It's a high chance I will need a new trans they want nothing to do with it.. It definitely shows true character when an oil company of all companies will stay willfully ignorant and screw the consumer over.. I am making the steps to bring them to court. read more

Amazing customer service! Pulled in 10 minutes after they closed with a car leaking oil and empty from a bad oil change at my Ford dealership. They fixed the faulty filter gasket and got me back on the road. It wasn't their problem but they were the solution. Total professionals. Customer focused top notch service. Selfless act to stay late and help me out. read more

Waited an hour and 15 minutes for them to work on 2 cars before me and left. 15-20 minutes my ass. Terrible service. Don't waste your time.

We get most of our auto maintenance and repairs done from the same mechanic that we have been going to for over 20 years. We love Dan however driving to Prescott is about 20 minutes from our house and for a routine oil change, the Eagan Valvoline is about a block from my office. Both my wife and I had previously stopped here a few times for minor items like getting air in our tires or some washer fluid. We since have been by for a couple of oil changes. Each time the most consistent experience has been their efficiency and really quality customer service. We've never had to wait more than a few minutes to get in and on some visits we were helped upon arrival and on our way within a few minutes. That's my kind of business! I appreciate how professional and respectful their employees have been both to myself and my wife. They have done a thorough job of explaining their services and options while not making us feel pressured. In my opinion I'll go back to a restaurant or any business for that matter if the service is excellent. There are too many other businesses and options for consumers. It's really in the best interest of the business to take care of their customers. From what we have experienced so far from the Eagan Valvoline and with my office about a block away, they will be seeing more of us. read more

Valvoline Instant Oil Change - Even with cars ahead of me it was a short wait - Oil Change Stations Near Me - Eagan, Minnesota

Worst customer service EVER! Convinced me I needed a battery replacement. After two batteries put in my car within one week I was stranded twice with a dead car. Called them and told me to have it towed to a shop and they would cover the tow and the repair. Come to find out the battery died because of an installation issue that they are not taking blame for and refusing to cover the tow and repair they initially said they would cover. Beyond frustrated! Do NOT use them! read more

I've been going to Valvoline locations for some time but never to the one in Eagan. I wanted to give a shout out to Dae and the other team members. I've always felt mildly pressured and mansplaned during my visits at other locations. Dae, at the Eagan location, came over and went through the products I had previously purchased and explained I didn't need an oil or air filter change yet. He recognized that I was 9 months pregnant and just talked about how to plan for when to come in and get my services done when they were actually needed. He also filled my tires because they were low. No charge. Highly recommend going to this location based on the professionalism and quick service I received. read more

I've had great experiences with the people at this location. They are transparent, fast, and helpful.

Save your money and go to the one in Chan. They messed up when putting my skid plate back on under my car, and it fell off less than a week later. It's now completely mangled under my car. read more

I have been hear around 30 times. All of them were a decent experience until today. They showed me the air filter and it was still pretty white and clean. I chose to wait one more oil change to replace. There was a little twig and plant piece on it. I brushed them off to the floor. The guy doing the tire air pressure said in very rude voice," Yeah, just through it on our floor." I apologized but regretted it. The floor was filthy and swept daily. He chose to be rude to a customer. We will see if I bother going back for oil changes. I am capable but it was convenient. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Eagan, Minnesota

I always take my car to the dealers for oil change and never had any issue but this time I got a coupon for $19.99 and want to give it a try. What a BIG mistake !!! They broke pretty much everything they touch. They broke the oil dipstick and the air filter cover. The manager told me it happens since it is plastic and all I have to do is buy the parts and replace it myself. What?? who does that? They broke my stuff but I have to replace it myself? The guy doesn't even know how to replace the air filter. They also told me since they don't have a tool to fix it, I have to go home and get a tool for them. Who does that? I drove around trying to get parts and finally the Manager was able to fix/replace the oil dipstick but the air filter cover is still broken and unable to find the part. This is completely their fault but no one including the manager offered me any thing for it. At least an apology and a refund. That didn't happen.I asked the manager to give me a full refund because I was ready to take them to court for it but he did . If not, this will be end up in court either they like it or not. The air filter cove is still broken and trying to find a part for it. This is the worst oil change place ever. I will NEVER, EVER IN A MILLION YEARS GO BACK TO THIS STORE EVER!!! If you take your car to the Eagan location, DO NOT drive off make sure you check everything before you leave. read more

The staff was very kind. But they told me I had a "pretty severe" oil leak that needed to get repaired ASAP. That afternoon when I parked in my garage I laid down a very large piece of cardboard that covered the entire area under the front half of my car. I've been watching for a month and there has been no oil leaking. I checked the dip stick at 1 week, 2 weeks, and 3 weeks later, and it was full. They also took off the cover for the oil filter, saying that the bolts had been stripped by the person who did my oil last, and they didn't have the bolts to replace it. My dad changed my oil last- he did not strip the bolts. I still am driving around without that cover, because I have no time to go into a shop to get it put on. Lastly, I paid almost double at Valvoline what I would have paid if I waited longer and went to my favorite Car-X, for the same service - and that was after a coupon. read more

I've been coming to this VIOC store for several years now and have always received excellent customer service. I have never had a problem with their quality of work and routinely go back for simple things I could have done myself, but choose to have done there because of their professionalism and expert work. read more

Payed for synthetic blend oil change full service. They were trying to upsell me transmission flush. Mind you I have less than 70k miles on it and already had that done when i changed out my turbo booster. Then they were trying to convince me I needed a coolant flush as well. That was done during the change of my turbo booster as well. Then it was the air filter should changed. I declined. I went directly home. Next day I went to get on the road and the check engine light was on. I went home after and parked the car. After consulting. I called and spoke to Mike he said to bring it back in. I didn't feel comfortable bringing it back to valvoline. I brought it to family mechanic and they said the oil filter was put on incorrectly and corrected it for $30. Told me to watch for any increase in issues. Could cause serious damage. No check engine light on but seems to be running different might get a full diagnostic to be safe. Very concerned in the knowledgeability of staff there also another person informed me of major issues after service there. Transmission flush and transmission went out right after. I had to five myself a day before i even had the energy to call them back I am so disappointed read more

These are not mechanics, so be careful when taking their recommended services. While they may beat dealership prices they are not doing the additional services as recommended by the auto manufacturer. This can result in issues in your vehicle. Oil changes are awesome here. read more

I have been going to the Valvoline Eagan store (on Yankee Doodle Rd) to get my oil changed for the past 10+ years. I normally have a good experience, however had a bad experience on my visit on 09JUL17: The service rep told me his name was Andrew - he had a rude and surly attitude. Wasn't very pleasant, and when I presented my discount coupon he snatched it from my hand so I almost got a paper cut. Then, ordered me to keep my window all the way down for the whole visit (not what I prefer, as the shop is loud and smelly). When the oil change was complete, Andrew tossed the receipt over to the passenger seat and said I was good to go. What I didn't realize was he had attached the oil change sticker to the receipt, and never called this to my attention (or attached it to my windshield). When I got home, I was annoyed when I noticed the old sticker still on my windshield, and drove back to the Valvoline Eagan store to get the new sticker. When I arrived, Andrew made a derogatory comment about my driving, and belittled the fact I didn't notice he attached the new sticker to the receipt without telling me. Not the end of the world, just an annoying day from a Valvoline store I go to for convenience. I normally go there to make things easier - which they didn't do for me very well on this particular day. read more

Tried to sell me a light bulb for my license plate for over $10. When I told him no, he said 'If you get a ticket that will be over a hundred dollars.' The thing wasn't even broke! I wouldn't trust them further than what I can see that they're doing. Precision Tune was a little better as I had to use them for alignment after getting tires from Discount (who install tires w/o aligning them??? read more

For someone who knows little to nothing about cars- it's always nice when you can tell that the people working on it actually care about your experience/your car. I always have an awesome experience here. Came in to have my belt changed and left with that and a lot of other things. He even figured out why my check engine light was on and fixed it. Love these guys and their work. I always get in and out in a more than decent amount of time too. Thanks for the awesome work, guys! Keep it up. :-) read more

Efficient and explained every step they were doing. Got in almost immediately. Stopped at competitor first and there was a line. After 10 min no one acknowledged I was there so I left and came here. read more

It's a resounding "meh" for rating. Will they screw up your car? No. Will they strive to only do the barest minimum the job requires? Yes. Even if the place is a ghost town and employees outnumber customers 6:1, don't go expecting decent customer service. I suspect that's why this place was utterly deserted mid afternoon on the Saturday I stopped in. Also why I won't be back and will just stick with my usual valvoline location where the service consistently exceeds my expectations (and the lines of waiting customers consistently exceed the confines of the parking lot--I think word's out). read more