For a family owned business, I wouldn't trust them for buying or repairing boilers, which usually last 15 years. Without being offered any options, they took advantage of a senior citizen who coerced him to install a specific type of boiler with an unknown manufacturer and without educating him on the differences between the new and existing boiler for justifying the exorbitant price.
This was also an unprofessional company whereby the invoice was backdated before the installation and has nothing written about their refund and warranty policies. Their website points to a blog post without any means of contacting them like that of their invoice, which has no phone number or address for where their business operates.
Moreover, they failed to install it properly. After repeated calls with delayed responses and multiple visits for three weeks by their repairmen, who don't check beyond whether there is hot water or not, we've been unable to take quick showers without the lukewarm water running out. Despite sending multiple technicians, they couldn't figure out what was wrong to ensure the hot water lasted.
Finally, we figured out from a third-party technician that they left one of the control switches off that is normally one of the first things to check. Within minutes, we had hot water and it lasted. The third-party technician checked and confirmed what was wrong and different while ensuring we could test the hot water lasted on a Sunday morning.
Yet, they replaced it with one that didn't meet the expectations of the previous boiler for the same customer by stating we'd have to wait thirty minutes for hot water after it was used. We've never had this restriction, so it made us wonder about the differences. The company seemed to be trying to upsell an 80-year old to buy an extra and larger tank for holding more hot water for three people in a family. This was suspicious because the existing boiler had a coil and didn't need a tank.
I'm all for supporting families in times of crises as long as they're honest in delivering quality service. This is not what we got and we'll dispute it with our credit card company to find a better, more reliable, and trustworthy company to handle our needs for heat and hot water. I hope these issues don't recur for anyone else. read more