Their technicians do great work though this company had a severe lack of communication and they…read moresent me to collections. I will break it down. 11/2024 the came and replaced a transformer on a buzzing heating unit of which I paid $150 for them to come and evaluate earlier. No bill was issue and I was asked to call the office. The same day they confirmed this fee would be applied to the invoice via phone. An invoice was never received so I figured there was no bill. The transformer is $100 online. I contracted with them to do further work for roughly $2,300. Bill was paid the same day. 3/2025 they issued a bill for $430 for 15 minutes of work. Ok but they did not remove the $150 evaluation fee they charge to just come out though they said they would. I responded immediately to the email asking why it took so long for them to invoice and to remove the $150 as the office promised. No response was received. 4/2025 they sent me to collections for this bill. The company is unprofessional in their communication and I would not recommend them though they did decent work. All they had to do was email back or call regarding the invoice.

Since this is an important decision, I'm going to spend more time on this than a restaurant review…read more I had a Fujitsu mini-split heat pump system installed and 3 heads to replace in-wall air conditioners. Pre-Agreement: 3/5: Ryan came to my house promptly after inquiring and gave me the basics. He took some photos and measurements . I received a quote about a day later. I never saw anything showing that calculations were done to size the unit properly. Perhaps his experience can answer that question quickly but be aware. For a while, there was a good amount of conversation with questions and answers. About a week later, I stopped by their office at Ryan's request and looked at their system. I had some questions that never got answered. For example, I was looking to see if they sold models that were more SEER efficient. I told them multiple times that I wanted to be able to control the system with my phone, but they did not quote me the units that had the WIFI module built in, nor did they order me the Wi-Fi units. I still don't' have them as of this writing. Preparation & Scheduling: 2/5: I called their office about 2 weeks after I first made contact, I committed, and Let Sue know what date I wanted. I was specific because I was trying to schedule enough time between two business trips to get everything done. About a week before the date, their office called me and confirmed the wrong date. This caused me a delay and made it more difficult to get the follow up items done on my side (Painting etc.) They did try to correct this and split the install over 2 days. They were really no help at all at organizing rebates. They should have someone in the office organizing this for their customers. They didn't seem to have a good understanding on the rebates from the electric company and tax credits. They recommended two people: Keith did the construction, spackling and siding repair and was priced right and a good worker. Sean was their recommended electrician who was totally overpriced. He basically had to run a cable about 40 feet in the unfurnished part of my basement and pop a hole outside to mount the box. He charged $950 for an hour of work. Installation: 5/5: Installation took two days. The team arrived on time and worked hard. I didn't even see them take a lunch. They were neat and organized. You could tell they knew what they were doing and had a plan. I received a basic orientation on how to use the system. Post Installation & Follow-Up: 2/5: There was no follow up call to see how the system was working or to give me an update on the WIFI adapters which they told me were back ordered. Operation: 4/5 - After about a month, the system is working very well. It's cooling my space. It is whisper quiet. Often, I cannot even hear it at all. It's annoying not having the ability to set schedules because I don't have the Wi-Fi module. Service: Unknown yet. I have not had an issue. I never received a formal service agreement. They just told me rather informally that it's 5 years labor. They are an elite Fujitsu dealer so it's 12 years warranty on the parts. Value: 3/5: The system that they quoted me was for a SEER rating between 18.2 - 20.0 for cooling and 8.3-9.2 for heating. I would have spent more money for a more efficient system, but I could not get them to engage. Overall: 4/5: The system is running well and a great install. If they ever call me about the Wi-Fi adapter perhaps I'll adjust the rating. The company is promising but could use some improvements: When I visited their office, I saw they had the book Raving Fans by Ken Blanchard. A fine book that is a guide to wowing customers by giving them what they need and more. The company should aspire further to its tenants by ensuring they are wowing customers at the end of a job like the book prescribes. SPECIAL NOTE: The owner of the company called me after reading my review concerned with the original 3 star rating. We had a good conversation and he took some of my feedback constructively. This is a great sign that the company is serious about the feedback from the customers. I have made some adjustments to this review to reflect that conversation and added a star to the review. Thank you Ryan.

I will tell you NEVER call this company. The Owner Ralph is very Arrogant. He has a HORRIBLE way of…read moredoing BUSINESS. I called him in July about a Hot Water Heater Replacement. I picked up the Hot Water Heater. He had a fit. The first thing he said is I won't guarantee the Hot Water Heater. I answered the company gave me a guarentee but you better guarantee the LABOR. He never gave me a PAID RECEIPT for the Labor. Might I also add when I told him I got the Heater myself he increased the LABOR. He never gave me a PAID Receipt, The man is a LIAR. Nobody should hire him.

Didn't show up at the scheduled time and never let me know. Ghosted me when I reached back out.read more

June 10, 1019 my central AC was not working. The fan was working but no cold air. Called Garmer…read moreabout 10 AM and made an appointment for 1 PM the same day. The tech Joe arrived a little after 1 and apologized for being late (less than 10" and really no apology was required). He did a very comprehensive check of my system, determined the cause of the problem and proceeded to the make the necessary repairs. Extra points because he was a real trooper. One of the last things Joe did was go back outside to the condenser/compressor and recharged the system. The skies had opened and the rain was fierce at times. I will be relocating a couple of AC vent drops in a couple of months, (small renovation), so I will keep the contact number available and have Gramer come back for that as well. Thanks very much.

our central Air unit is from 2002 , with 3 kids in the house and them not being able to go anywhere…read moreAC is important, the guys at Garmer not only responded fast but they were able to save my ancient fossil unit, and save me a great deal of cash, Gary at the office is very knowledgeable but so are the guys on the road. i will be keeping the in my pocket for emergencies and service and I THINK YOU SHOULD TOO!!

100% NOT SATISFIED per their advertising, I paid for yearly tune-ups on Oct 26th and work was done…read moreNov 4th for maintenance on our two oil burners. Water and heater. Same day they had to come back, no heat, they claimed vapor lock in oil line. So I guess at the very least if was not even checked to see if it was running. I was not there, we let them in, I can only see from cameras and Nest thermostat. I live in California. So no one has been there for months. I can monitor the heat, but I could not monitor all the oil that was flying all over the place and into the ducts and insulation. It was a mess. We arrive at the house to find it smelling of heating oil. I found oil all over the floor and called. They did send someone out. He told me the O-ring for the jet needed to be replaced. It had been blowing oil ALL winter long, ducts were full of oil. It was a mess. He came on Friday and told me someone will contact me on Monday. He said it would take a day to clean up all the oil and is not covered by maintenance agreement. NO one called me after that. I ran to the store and bought bags of kitty littler. Picked up a lot but it was soaked in everywhere. I tried hot water and Landry soup and wet vacuum. I think at least 500 gallons over and over. By the 3rd day realize it was never going to be gone in any reasonable time. We were all having headaches from the fumes. We decided to replace the whole unit with a propane burner. It was faster and we could replace the lower ducts and insulation that was soaked in oil. I am over heating oil. Cost us 14 thousand dollars but at least I know it's done right. We still have the oil water heater but I would never trust you guys to service that one. It is only a few years old. I wrote them a letter, they said they did not know when it happened and it was our fault for not knowing sooner. In conclusion their service guy told me those O-rings go bad all the time, if that is the case why did they not replace it as part of the service. I would have never wrote this review, all I asked for was our service money back and an apology, I did not receive either one.

Was told when i signed up for a contract they would come out 24/7. Have a issue with no hot water…read moreand called them. I told them I would pay a service call and was told that he wasn't coming out.. he didn't seem to care.. when I said I had no hot water he said well it can wait. I said THANKS for caring about your customers he said yup No problem. Really don't seem to care. But it's all good. I'm going to find another company!

Called and spoke with Dave about getting mini-split systems installed in my house. Set up appt for…read moreestimate with Adam. Adam was more than professional in hearing my needs/wants and also explained how the units would work and what appropriate units to use. Estimate was written and was well below several estimates I had gotten already. The equipment that was quoted in estimate was far superior than what other companies were quoting me. Needless to say, I hired Dave and Adam to do the job. The install was professional and very neat and clean. Super happy with the work that was done. Everything from start to finish was super simple and easy. Highly recommend and will definitely use again for anything electrical related in the future.

Finally! Fixed an issue nobody else wanted to. They ran a new lineset to eliminate all issues of…read moreleaking refrigerant . Affordable quality work and knowledgeable staff.

Needed to hook-up a sink to waste line and kitchen faucet with 2 replaced valves. Very prompt and…read morethey were able accommodate on short notice. My 4 star rating and not a 5 is I felt they were expensive for 45 minutes of work.

Had a bathroom redone and new pipe replace. The guy never returned my call for over a week. Give…read moreme an estimated and I ended up getting a bill double the amount. - I have phone log and time stamp of all the time we attempted to call him and him calling back. After the job done. he kept on calling us , threatening us to pay the bill. We told him that we would pay him monthly and and demande full payment and told us things would "get bad for us" if we didn't pay one time. Thru all this there was no payment contract made by him. He is slicker and calls you when he wants. when he ants. , , rude and overcharges. Total ripeoff My real estate said the same about him. She said he was rude, doesn't return phone calls. You can email at Sammy1964 @ gmail, and I can give you the details of even to validate this post.

Responsive, quality work and always fair. I use Manatuck for everything and he always comes by as…read morequick as possible and looks for the best solution. I have used other companies in the past and always felt taken advantage of. Never had that experience after 4 years using Manatuck, and multiple calls. Couldn't recommend highly enough

This guy is amazing . Came to my home on a holiday . Dropped everything to give me a fair and…read morereasonable estimate. work is exceptional !!! Look no further than Manatuck heating and air.