A great local business! Wonderful staff and offer a variety of things such as windows, siding,…read moreroofing, doors, lumber, tools, rentals, and more... All of the local Cortland contractors use this place. SHOP LOCAL

We just built a new deck on the back of our house. The people at Builder's Best were great. They…read morewere friendly and knowledgeable. The lumber was premium grade and they had everything we needed for our project. Glad we bought local.

Called the store and they kept me on hold for 20 min and then disconnected me…read more When i went in store and looking for help employees would just turn and avoid me or tell me that it not there department had to find someone and no one would ever show up. The employees need public relations training cxause they dont want to deal with customers

I'm going to agree with the experience the other guy posted from a month ago. I tried to find what…read moreI needed- had about 6 bitter looking employees pass me- was never offered help. I asked a guy with no color to his face, a long greasy ponytail and a blue Lowe's hat on. He looked bothered by my question for help finding something and said "maybe" in a snarky way. I simply walked away/ not dealing with attitude ever. He proceeded to aggressively follow me to inform me that they had 140,000 items so how is he supposed to know if he can help me. I attempted to fill him in on customer service since it is clear he has never been trained. I'm just glad my husband was not with me .

I just went in there to get a simple plumbing component described it exactly…read more They told me there was no such thing and that they had never heard of it plus it was delivered with such a condescending attitude that I almost believed them until I got to the car and given that my plumber friend had suggested it to me as a quick way to do an quick fix I looked it up on the web and I took it back into show it to him. Guess that was not smart as he was even more condescending. The other guy behind the counter knew too. No wonder the trades get such a bad rap with terrible disgusting customer service such as this. Never fear because you know it ain't gonna happen today but within the next five years, I will be doing both bathrooms and it won't use anything from there.

From the owner: Established in 1961…read more Founded in 1961, HEP Sales stores provide quality building materials and related products at exceptionally competitive prices, along with services that you just won't find anywhere else. We are spread across Central, Western, and the Southern Tier regions of New York State, with one location in northern Pennsylvania. Come into one of our stores and enjoy the HEP Sales experience. You'll Find Us in your neighborhood!

Purchased a compact tractor from them which when I bought it was not in the same condition as when…read moreI picked it up. Between purchasing and picking up someone had disconnected the pto shaft from the mower deck, turned on the pto and caused significant damage under the mower. They assured me they would fix the problem and treat the machine, "as it was a new one off the showroom". The delivery the mower, the pto shaft was unhooked, the mower deck had been welded, I reconnected and attempted to use the mower, it would not stay running. I delivered the mower back they said they'd take care of it, the next day called and said "3 mechanics looked over tractor and he used it for 3 hours mowing and it was fine and they dumped it back in my driveway. Funny thing is they didn't realize I took a picture of the hour meter and the mower ran much less than even an hour, the pto shaft had no shear pin in the mower deck so there's no way he even mowed. The mower ran a short time and shut off again. I ended up having to hire another shop to fix the problem. Needless to say after spending $6100.00 I will not return there period after this experience, and I've even a customer for many years.

From the owner: CNY Farm Supply is Central New York's source for tractors, agricultural equipment, lawn and garden…read moreequipment, atvs, side-by-sides and trailers. The CNY team is dedicated to delivering high-quality service in all aspects of the business; sales, parts and service.

Dunk & Bright Furniture has truly made my day. I purchased a new couch at an extremely great price…read morewhich was needed badly. Kyle handled my sale & he was great & knowledgeable. Today my couch was delivered on time by Jordan B. & Gilbert F. in such a great manner. They were kind, efficient & placed the couch perfectly in the room. I am very impressed with Dunk & Bright & letting all family & friends know about this. Many thanks!!!!!

The customer service and manager is awful. The sale associate Grace did not explain the delivery…read moreprocess at all. She just ask if we want it delivered and we said yes. However when the couch was delivered it was left outside in the wet grass and half of the couch was missing. My girlfriend who I lived with was asking them how am I supposed to bring this inside by myself. Why would they just leave that there in the wet grass. She got frustrated and wanted answers why it wasn't brought in. After she drove back to Sunk and bright. They told her they wouldn't give any discounts at all for the inconvenience. She broke out crying. She came back and I was finally back home and ask what happen she told me. I then brought the couch in by myself and realized that the other half is missing after taking the plastic off. I then drove back to the furniture store with my girlfriend. She show me who the manager was. I explained everything to him and told him there missing half the order. He then said let's see if they can deliver this a different time. That wasn't an option because the whole couch was supposed to be delivered not half. I then told him he needs to train his sales team about telling the customer about there delivery process. We would have been happy to pay for someone to carry the couch up and not deal with this. But Grace never explained that. He then argued with me and said I'm 100 percent confident that she did. Then Grace step in and said oh hey I did explain there's two different deliveries which wasn't true. I told her that was not true and stop gas lighting us. I then told her to leave us alone and I'm dealing with the manager. Grace stood there looking at me with anger. That being said I ask if they can give us any discounts or anything and they could not besides delivering the other half of the couch. This place needs to work on getting new manager and not hiring staff like Grace. We will never be back and for anyone else, save your time and spend your money elsewhere.

We are super impressed with NY Sash and their employees. The sales rep was very personable and…read moreinformative. We already knew about the quality of what NY Sash does and they totally proved it to us. The installation guys were both incredible. I had thought that part of the opening was funky and they took care of it the second they discovered it and did an amazing job repairing it. The procedure was perfect. The door is incredible. Way better that what we thought. The installer built a trim for the interior that is incredible. It made the whole job look showroom perfect. We are very impressed with the entire chain of events and will not hesitate to call them again. Remember, you get what you pay for.

They are very professional and friendly. They get the job done in a reasonable amount of time and…read moreclean up after themselves. They are a bit pricey but have a great warranty

Cashiers always helpful & friendly. Store is definitely not as clean or organized as it Was--…read moremaintenance is lacking.

Always good deals and friendly workers! Never disappointed…read morewith items, have pretty much anything you need